<p>Key Responsibilities</p><p><br></p><p>CMDB Management</p><ul><li>Implement, configure, and maintain the ServiceNow CMDB in collaboration with infrastructure operations and platform owners</li><li>Define and enforce CMDB policies, standards, business rules, and procedures</li><li>Perform audits and reconciliation to ensure CMDB data accuracy and integrity</li></ul><p>ServiceNow Discovery</p><ul><li>Configure and manage discovery schedules, probes, sensors, and credentials</li><li>Deploy and manage MID Servers</li><li>Analyze and optimize discovery data sources</li><li>Understand and create discovery patterns as needed</li></ul><p>CMDB & CSDM Enablement</p><ul><li>Manage CI classes and relationships within the CMDB</li><li>Align CMDB structure with the Common Services Data Model (CSDM)</li><li>Design automation to identify, clean up, and retire stale configuration items</li></ul><p>Technical Foundations</p><ul><li>Apply networking knowledge (IP addressing, protocols, ports, firewalls) to support discovery and CMDB accuracy</li><li>Support Windows and Linux environments, including DNS, DHCP, and Active Directory integrations</li><li>Manage service accounts and ensure secure system access</li></ul><p>Scripting & Automation</p><ul><li>Use basic scripting (PowerShell, JavaScript, or Python) to automate CMDB and discovery processes</li></ul><p>Collaboration & Enablement</p><ul><li>Partner with IT teams, business stakeholders, and vendors to align CMDB capabilities with organizational goals</li><li>Provide guidance and training on CMDB best practices</li></ul><p>Reporting & Analytics</p><ul><li>Build and maintain CMDB dashboards and reports</li><li>Configure and monitor the CMDB Health Dashboard</li><li>Analyze CMDB performance and recommend improvements</li></ul><p><br></p>
<p>We are looking for an experienced Sr. Software Engineer to join our team in northwest Houston. In this Contract to permanent position, you will play a key role in supporting, configuring, and optimizing the Manhattan Active Warehouse Management System (WMS) within a dynamic enterprise IT environment. This role demands a blend of technical expertise and functional knowledge to enhance warehouse operations and streamline processes.</p><p><br></p><p>Responsibilities:</p><p>• Configure, support, and enhance the Manhattan Active Warehouse Management System to meet business needs and improve operational efficiency.</p><p>• Develop and manage system extensions and execute integrations using RESTful APIs and the Manhattan integration framework.</p><p>• Troubleshoot and resolve technical issues, providing post-implementation support and performance tuning.</p><p>• Automate processes to optimize warehouse operations, including inventory management, labor optimization, and shipping.</p><p>• Design and generate ad hoc reports and dashboards using Manhattan tools, with a focus on actionable insights.</p><p>• Collaborate with cross-functional teams to implement solutions that align with warehouse management goals and strategies.</p><p>• Utilize tools such as Postman for scripting and ProActive for system configurations.</p><p>• Create Jasper reports and design labels using JMagic to meet specific operational requirements.</p><p>• Facilitate meetings and communicate technical concepts effectively to stakeholders at all organizational levels.</p><p>• Travel as needed to project sites and distribution facilities to support implementation and troubleshooting efforts.</p>