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6 results for Service Desk Analyst in Houston, TX

Desktop Support Analyst

Houston, TX
onsite
Temporary
23 - 30 USD / Hourly
Job SummaryWe are seeking a reliable and customer‑focused Desktop Support Technician to provide technical assistance and support for end users. The ideal candidate will have at least 1 year of hands‑on desktop support experience, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.Responsibilities<ul><li>Provide Level 1 and Level 2 desktop support for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul>
2026-04-07T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Business Systems Analyst to join our team in Houston, Texas. In this Contract to permanent position, you will play a vital role in bridging the gap between business needs and technical solutions, ensuring projects are executed efficiently and meet organizational goals. This role requires expertise in business analysis, documentation, and collaboration within Agile Scrum environments. Responsibilities: • Collaborate with stakeholders to gather, analyze, and document business requirements. • Develop comprehensive Business Requirement Documents (BRDs) to outline project objectives and scope. • Work closely with cross-functional teams to design and implement efficient business systems. • Facilitate Agile Scrum meetings to ensure alignment and progress throughout project cycles. • Conduct detailed analysis to identify gaps and propose actionable solutions. • Translate complex business needs into clear technical specifications for development teams. • Monitor and evaluate project outcomes to ensure alignment with initial requirements. • Provide guidance and support to teams in adapting to new systems and processes. • Maintain open communication with stakeholders to address concerns and ensure satisfaction. • Stay updated on industry trends and best practices to enhance system performance.
2026-04-03T00:00:00Z

Benefits Support Analyst

Houston, TX
onsite
Permanent
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-03-27T00:00:00Z

Data Analyst

Houston, TX
onsite
Temporary
48 - 53 USD / Hourly
Data Analyst – Enterprise Data & MetadataLocation: Houston, TX 77002Work Arrangement: OnsiteSchedule: 1st Shift, 9:00 AM – 5:00 PM Position Overview We are seeking a Data Analyst to support enterprise data initiatives with a strong focus on data understanding, data mapping, and metadata management. This role partners closely with business stakeholders, data engineers, and architects to document data flows, define source‑to‑target mappings, and curate high‑quality metadata using Atlan with Snowflake as the core data platform.The ideal candidate is detail‑oriented, analytically strong, and excels at translating complex data structures into clear, trusted documentation. Success in this role directly improves data transparency, governance readiness, and self‑service analytics across the organization. Key ResponsibilitiesData Mapping & Documentation<ul><li>Create and maintain source‑to‑target mappings, data flow diagrams, and transformation logic for Snowflake data assets.</li><li>Analyze source systems and Snowflake tables to document lineage, relationships, and dependencies.</li><li>Partner with data engineers and architects to validate mappings and align with Snowflake data models.</li></ul>Metadata Management & Atlan<ul><li>Publish and maintain data assets, schemas, tables, columns, and glossary terms in Atlan.</li><li>Document business definitions, ownership, freshness, and usage guidance.</li><li>Curate trusted data catalogs to support governance and self‑service discovery.</li><li>Ensure metadata accuracy, completeness, and consistency across platforms.</li></ul>Data Analysis & Validation<ul><li>Use Snowflake SQL to analyze datasets for completeness, structure, and quality.</li><li>Validate data transformations and downstream usage against documented mappings.</li><li>Support impact analysis by identifying affected assets using lineage and metadata.</li></ul>Collaboration & Enablement<ul><li>Act as a bridge between business, engineering, and governance teams.</li><li>Support governance, observability, and audit readiness through strong documentation.</li><li>Contribute to standards and best practices for enterprise data documentation.</li></ul>
2026-04-08T00:00:00Z

Technical Support Analyst II - Audio-Visual

Houston, TX
onsite
Temporary
31 - 36 USD / Hourly
OverviewWe are seeking a Technical Support Analyst II – Audio‑Visual to provide hands‑on, end‑user focused support for enterprise audio‑visual (AV) systems. This role is highly customer‑facing and emphasizes proactive problem resolution, system health monitoring, and end‑user enablement.The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast‑paced, cross‑functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting. Key Responsibilities<ul><li>Provide day‑to‑day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software</li><li>Assist end users with meeting scheduling, setup, and real‑time technical issues</li><li>Support Microsoft Teams Rooms and enterprise conferencing environments</li><li>Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems</li><li>Perform daily site walkthroughs to proactively identify and resolve system issues</li><li>Run system health reports and analyze trends to prevent future outages</li><li>Provide end‑user training to reduce recurring issues and improve adoption</li><li>Support meetings and events, including camera tracking and room configuration</li><li>Research and learn new AV technologies and production systems</li><li>Deliver both onsite and remote field support as needed</li></ul>
2026-03-26T00:00:00Z

Systems Analyst BMC Helix

Sugar Land, TX
onsite
Permanent
80000 - 100000 USD / Yearly
We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision. Responsibilities:• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.• Collaborate with technology teams to maintain and improve operations monitoring processes.• Communicate effectively with users and management regarding problem resolution and system updates.• Create and maintain technical documentation, including application procedures and workflows.• Track, route, and resolve problem calls while ensuring proper closure and documentation.• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.• Support compliance with change management and security policies to maintain system integrity.• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.• Utilize advanced query creation to support custom and out-of-the-box application configurations.
2026-04-03T00:00:00Z