We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Houston, Texas. This position involves providing prompt and efficient technical support to ensure smooth operations across various applications and systems. As part of a collaborative team, you will play a key role in resolving user issues and managing service desk tickets effectively.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address user inquiries regarding application support and web-based systems.<br>• Manage user access requests, including Active Directory and Adobe access provisioning.<br>• Troubleshoot and resolve issues related to mobile devices, printers, and basic equipment imaging.<br>• Work through service desk tickets efficiently, aiming to resolve 15-30 tickets daily.<br>• Document ticket resolutions clearly and accurately to maintain detailed records.<br>• Provide first-level support for all tickets, escalating only high-priority cases to Level II team members.<br>• Collaborate with team members to ensure timely resolution of technical issues.<br>• Support holiday coverage schedules and shifts as assigned.<br>• Uphold excellent communication skills to deliver thorough assistance to users.<br>• Maintain familiarity with service desk protocols and best practices.
<p><strong>Overview</strong></p><p>The Senior Compliance Analyst will be a key, experienced member of the Compliance Department, primarily responsible for the execution, enhancement, and oversight of the bank’s Financial Crimes Compliance program. This role involves independent decision-making, leading complex investigations, and mentoring junior staff. A deep, comprehensive understanding of <strong>Anti-Money Laundering (AML)</strong> and <strong>Bank Secrecy Act (BSA)</strong> regulations, <strong>Office of Foreign Assets Control (OFAC)</strong> sanctions, <strong>Know Your Customer (KYC)</strong> procedures, and the <strong>USA PATRIOT Act</strong> is mandatory. If you do not have significant experience in this area you will not be considered for the position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Advanced AML/BSA Investigations & Reporting:</strong></li><li>Lead and conduct complex, high-risk investigations into suspicious activity, transactions, and potential financial crimes.</li><li>Serve as a final reviewer or preparer of <strong>Suspicious Activity Reports (SARs)</strong> for filing with FinCEN, ensuring high quality and regulatory completeness.</li><li>Manage and provide subject matter expertise on complex alerts generated by monitoring systems.</li><li><strong>Enhanced Due Diligence (EDD) Management:</strong></li><li>Oversee and execute <strong>Enhanced Due Diligence (EDD)</strong> procedures for high-risk customers, including Foreign Correspondent Banks (FCBs), Money Service Businesses (MSBs), and Politically Exposed Persons (PEPs).</li><li>Review and approve complex Customer Due Diligence (CDD) and KYC files.</li><li><strong>Regulatory Implementation & Policy:</strong></li><li>Analyze new and evolving U.S. and international regulations (e.g., changes to BSA, OFAC, and FinCEN guidance) and assist in translating them into actionable, compliant internal policies and procedures.</li><li>Participate in regulatory change management projects and represent Compliance on cross-functional working groups.</li><li><strong>OFAC & Sanctions Expertise:</strong></li><li>Serve as a point person for escalated <strong>OFAC</strong> sanctions screening matches and potential violations, ensuring accurate blocking, rejecting, and reporting as required.</li><li><strong>Mentorship & Quality Assurance:</strong></li><li>Provide guidance and training to junior analysts on case management, regulatory interpretation, and best practices.</li><li>Conduct quality assurance (QA) reviews of analysts' work product (e.g., alert disposition, case narratives).</li></ul>
We are looking for an experienced Billing Analyst to join our team in Houston, Texas. In this Contract-to-permanent role, you will play a key part in ensuring accurate and timely billing processes within the healthcare industry. The ideal candidate will excel in managing detailed financial data and demonstrate strong communication skills to collaborate with various departments effectively.<br><br>Responsibilities:<br>• Input and process billing documentation received from designated branches, ensuring accuracy and completeness.<br>• Provide constructive feedback to branch teams regarding the quality and timeliness of submitted paperwork.<br>• Monitor, review, and update daily billing work queues for assigned branches.<br>• Analyze billing reports regularly to identify and correct discrepancies.<br>• Collaborate closely with the Billing Manager and colleagues to maintain seamless communication and workflow.<br>• Support departmental projects such as customer price adjustments and updates for sales personnel.<br>• Coordinate with accounts receivable, credit/collections teams, and branch staff to address billing-related issues.<br>• Verify invoicing details, including pricing, customer information, equipment data, tax calculations, quantities, billing periods, and comments.<br>• Meet strict deadlines for month-end billing activities and other billing department responsibilities.<br>• Take on additional tasks and responsibilities as needed to support the team.
