We are looking for a Collections Specialist to join our transport team in Houston, Texas in a contract-to-permanent capacity. This position focuses on business-to-business receivables management, helping reduce overdue balances while supporting consistent cash flow and positive customer relationships. The ideal candidate will bring strong collections experience, sound judgment, and the ability to work across departments to resolve payment issues efficiently.<br><br>Responsibilities:<br>• Oversee an assigned group of B2B customer accounts and drive timely follow-up on outstanding balances across domestic and international portfolios.<br>• Investigate payment issues by reviewing disputed invoices, deductions, short pays, and unapplied cash, then coordinate resolution with the appropriate teams.<br>• Evaluate account activity and payment behavior to identify trends, collection risks, and accounts that may require escalation.<br>• Keep account histories, collection activity, and supporting documentation current within accounts receivable and collection tracking systems.<br>• Partner with Sales, Customer Service, Credit, and Finance teams to remove barriers to payment and improve account resolution timelines.<br>• Reconcile customer account balances to confirm receivable accuracy and address discrepancies that affect aging.<br>• Produce regular updates on aging, collection progress, and account status for leadership and internal stakeholders.<br>• Assist with month-end accounts receivable tasks and follow internal financial controls, company policies, and standard procedures.<br>• Escalate significantly overdue or high-risk accounts to management and contribute ideas that strengthen collection results and the customer experience.
<p>We are seeking a detail-oriented <strong>Collections Specialist</strong> to support account resolution and receivables management for a growing healthcare organization in Houston. This role is responsible for reducing outstanding balances, resolving payment discrepancies, and partnering with customers and internal teams to improve collection performance. The ideal candidate is proactive, customer-focused, and skilled at managing complex accounts while maintaining positive business relationships.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage an assigned portfolio of accounts, monitoring aging reports, payment activity, and outstanding balances.</li><li>Investigate and resolve payment discrepancies, underpayments, short-pays, and billing issues.</li><li>Perform account reconciliations, adjustments, write-offs, and credit-related documentation as needed.</li><li>Drive collection efforts to reduce delinquency, improve cash flow, and minimize aged receivables.</li><li>Partner with customers, sales, and internal stakeholders to resolve payment barriers and secure required documentation, including purchase orders.</li><li>Lead account review meetings to discuss aging trends, open issues, and action plans.</li><li>Escalate high-risk or overdue accounts to leadership when necessary to accelerate resolution.</li><li>Provide timely updates to internal teams regarding collection activity, account status, and potential risks.</li><li>Prepare and present reporting on key accounts, collection metrics, and credit hold activity.</li><li>Resolve customer disputes professionally while maintaining strong internal and external relationships.</li><li>Maintain knowledge of company policies, procedures, and services to support effective collections and account management.</li></ul>
We are looking for a detail-oriented Collections Specialist to support receivables activities for a growing team in Houston, Texas. This Long-term Contract position is ideal for someone who can manage a large volume of accounts while maintaining accuracy and strong customer communication. The role follows a hybrid schedule with time split between the office and remote work, and it offers the opportunity to contribute to timely cash flow and account resolution.<br><br>Responsibilities:<br>• Manage outreach and follow-up activities for a high volume of customer accounts to secure timely payment and reduce outstanding balances.<br>• Review account status, billing details, and payment history to identify discrepancies and determine the best collection approach.<br>• Communicate with customers by phone and in writing to resolve past-due balances while maintaining a detail-oriented and service-focused approach.<br>• Use Excel tools such as formulas, pivot tables, and lookup functions to track collection activity, analyze aging trends, and prepare status reports.<br>• Partner with internal teams including billing, customer service, and accounts receivable to investigate issues and support account resolution.<br>• Document collection efforts, customer responses, and payment commitments accurately within accounting and CRM systems.<br>• Apply sound judgment and negotiation skills to address disputes, establish payment arrangements, and escalate complex cases when needed.<br>• Support ongoing process updates and system-related changes as needed while maintaining continuity in daily collections operations.