We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.<br><br>Responsibilities:<br>• Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access.<br>• Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards.<br>• Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed.<br>• Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.<br>• Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation.<br>• Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions.<br>• Contribute to departmental initiatives and complete additional technology-related projects as assigned.<br>• Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
We are looking for a PC Technician to support end-user hardware needs in Pasadena, Texas. This Long-term Contract position focuses on installing, maintaining, and troubleshooting computer equipment and connected devices in a service-driven environment. The ideal candidate is comfortable working with Dell Technologies and Apple devices while delivering dependable technical support on site.<br><br>Responsibilities:<br>• Install, configure, and maintain desktop computers, laptops, peripherals, and other associated hardware for daily business use.<br>• Diagnose and resolve issues involving computer hardware, device performance, and workstation connectivity in a timely manner.<br>• Set up, organize, and secure cabling for computers, monitors, and related equipment to ensure clean and reliable installations.<br>• Provide hands-on support for Dell Technologies systems, including deployment, component replacement, and hardware troubleshooting.<br>• Assist with the setup, maintenance, and support of Apple devices used across the work environment.<br>• Perform equipment upgrades, hardware swaps, and preventative maintenance to minimize downtime and extend device life.<br>• Document service activities, asset details, and completed technical work to maintain accurate support records.
We are looking for a PC Technician to support hardware setup, device maintenance, and workstation connectivity for operations in Pasadena, Texas. This Long-term Contract opportunity is ideal for someone who is comfortable working hands-on with computers, peripherals, and cabling while delivering dependable technical support. The role focuses on installing, troubleshooting, and maintaining Dell and Apple equipment to keep users productive and systems functioning efficiently.<br><br>Responsibilities:<br>• Install, configure, and maintain desktop computers, laptops, monitors, and related peripheral equipment across the Pasadena, Texas site.<br>• Diagnose and resolve issues involving computer hardware, connected devices, and workstation performance in a timely manner.<br>• Set up and organize cable runs for computers, printers, docking stations, and other office technology to ensure safe and reliable connectivity.<br>• Provide hands-on support for Dell systems and Apple devices, including basic troubleshooting, replacement of components, and deployment of equipment.<br>• Perform hardware upgrades, device swaps, and preventative maintenance to reduce downtime and extend equipment usability.<br>• Track assigned equipment, document service activity, and maintain accurate records of repairs, installations, and inventory movements.<br>• Assist with workstation moves, equipment staging, and on-site technical setup for new or reconfigured user spaces.