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3 results for Help Desk Technician Ii in Houston, TX
- Houston, TX
- onsite
- Contract / Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations.<br><br>Responsibilities:<br>• Deliver first-line technical assistance for hardware, software, and network-related issues.<br>• Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment.<br>• Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365.<br>• Escalate unresolved issues to higher-level support teams for advanced troubleshooting.<br>• Record incidents, solutions, and processes systematically within the ticketing system.<br>• Facilitate onboarding and offboarding procedures, including device setup and user account configuration.<br>• Track and maintain an inventory of IT assets to ensure proper documentation and accountability.<br>• Adhere to established IT policies, procedures, and security standards to maintain system integrity.
- 2026-04-15T00:00:00Z
- Houston, TX
- onsite
- Temporary
- 31 - 36 USD / Hourly
- <p>Overview</p><p>We are seeking a Technical Support Analyst II – Audio‑Visual to provide hands‑on, end‑user focused support for enterprise audio‑visual (AV) systems. This role is highly customer‑facing and emphasizes proactive problem resolution, system health monitoring, and end‑user enablement.</p><p>The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast‑paced, cross‑functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide day‑to‑day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software</li><li>Assist end users with meeting scheduling, setup, and real‑time technical issues</li><li>Support Microsoft Teams Rooms and enterprise conferencing environments</li><li>Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems</li><li>Perform daily site walkthroughs to proactively identify and resolve system issues</li><li>Run system health reports and analyze trends to prevent future outages</li><li>Provide end‑user training to reduce recurring issues and improve adoption</li><li>Support meetings and events, including camera tracking and room configuration</li><li>Research and learn new AV technologies and production systems</li><li>Deliver both onsite and remote field support as needed</li></ul>
- 2026-03-26T00:00:00Z
- Houston, TX
- onsite
- Temporary
- 23 - 30 USD / Hourly
- <p>Job Summary</p><p>We are seeking a reliable and customer‑focused <strong>Desktop Support Technician</strong> to provide technical assistance and support for end users. The ideal candidate will have at least <strong>1 year of hands‑on desktop support experience</strong>, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.</p><p>Responsibilities</p><ul><li>Provide <strong>Level 1 and Level 2 desktop support</strong> for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul><p><br></p>
- 2026-04-07T00:00:00Z