We are looking for a dedicated Customer Service Coordinator to join our team in Houston, Texas. In this long-term contract role, you will serve as the primary point of contact for employees, addressing inquiries and ensuring they are directed to the appropriate resources. This position requires strong organizational and communication skills to effectively manage customer interactions and resolve service-related issues.<br><br>Responsibilities:<br>• Respond to employee inquiries and provide guidance by directing them to relevant resources.<br>• Create, assign, and update customer service tickets on a daily basis to ensure efficient tracking and resolution.<br>• Communicate with customers to address service issues and collaborate with internal departments for timely solutions.<br>• Utilize company programs, software tools, and online systems to manage benefit changes, ticket requests, and customer inquiries.<br>• Apply effective listening and communication techniques to identify customer needs, resolve problems, and uncover opportunities.<br>• Perform regular evening work hours as needed to meet operational requirements.<br>• Operate telephony systems effectively to manage customer calls and inquiries.<br>• Demonstrate proficiency in basic computer skills to access and navigate online resources.<br>• Focus on providing exceptional customer service while coordinating with internal teams to handle service-related tasks.
<p>We are looking for a dedicated Member Services Rep to join our client's team in Pearland, Texas, on a contract basis. This position focuses on supporting the Utilization Management department by ensuring accurate and timely processing of authorization requests while maintaining clear communication with providers and members. The role offers an opportunity to contribute to operational efficiency, regulatory compliance, and quality patient care in a health insurance environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound calls from providers, members, and facilities regarding authorization requests, status updates, and coverage questions</li><li>Review and process authorization requests received via phone, fax, and electronic systems</li><li>Create and document authorization cases accurately within utilization management systems or EHR platforms</li><li>Route cases requiring medical necessity review to clinical staff (RNs, LVNs, Medical Directors)</li><li>Communicate authorization determinations to providers and members in compliance with regulatory requirements</li><li>Maintain accurate, timely documentation to support compliance and operational standards</li><li>Collaborate with internal teams to ensure efficient case processing and resolution</li></ul><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Houston, Texas. In this role, you will be the first point of contact for visitors and clients, ensuring smooth communication and efficient administration. This position offers an excellent opportunity to contribute to a dynamic environment while showcasing your communication and multitasking skills.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, directing them to the appropriate personnel or departments.<br>• Answer and manage multi-line phone systems, transferring calls effectively and handling inquiries with care.<br>• Sort and distribute incoming mail and deliveries promptly.<br>• Maintain confidentiality while handling sensitive documents and information.<br>• Coordinate with managers and clients to address any job-related or deadline issues.<br>• Perform additional administrative projects and tasks as assigned.<br>• Operate switchboard systems efficiently, ensuring smooth call management.<br>• Collaborate with team members to ensure seamless office operations.<br>• Provide general support to office staff, including scheduling and document preparation.
We are looking for a dedicated Receptionist to join our team in Rosenberg, Texas. In this Contract to permanent role, you will play a pivotal part in ensuring smooth day-to-day operations, providing detail-oriented administrative support, and maintaining a welcoming environment for clients and staff. If you are organized, detail-oriented, and possess strong interpersonal skills, we encourage you to apply.<br><br>Responsibilities:<br>• Coordinate and schedule appointments efficiently, ensuring all commitments are tracked and managed effectively.<br>• Organize and maintain accurate and up-to-date client files for easy access and retrieval.<br>• Gain proficiency in client intake procedures and software systems to provide cross-functional support.<br>• Perform errands and assist with miscellaneous tasks as requested to support the team.<br>• Keep the reception area, desk, and equipment clean, orderly, and well-maintained.<br>• Provide backup support for the Executive Secretary as needed.<br>• Participate in organizational events and activities, contributing to their success.<br>• Execute additional administrative tasks as required during the course of employment.<br>• Uphold strict confidentiality standards when managing sensitive information.