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8 results for Coordinator Customer Service in Houston, TX

Customer Service Manager

Baytown, Texas
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-09-04T00:00:00Z

Account Coordinator

Houston, Texas
onsite
Permanent / Full Time
55000 - 58240 USD / Yearly
Are you a customer-focused professional who enjoys managing orders, coordinating logistics, and building strong client relationships?We are seeking a Customer Service / Account Coordinator to serve as the primary point of contact for customers while supporting order management, inventory coordination, production scheduling, and logistics activities. This role plays a key part in ensuring a seamless customer experience from quote through delivery and invoicing.Key Responsibilities for the Customer Service / Account Coordinator<ul><li>Serve as the main contact for assigned customer accounts, responding to inquiries and resolving issues over the phone and via email.</li><li>Creating quotes </li><li>Manage the order lifecycle from quote creation through invoicing and delivery.</li><li>Coordinate with sales, production, warehouse, logistics, and accounting teams to ensure customer expectations are met.</li><li>Maintain customer inventory records and prepare inventory reports.</li><li>Create and process orders, purchase orders, invoices, credits, and shipping documentation.</li><li>Assist with production scheduling and communicate order status updates.</li><li>Coordinate domestic and international shipments, freight providers, and logistics partners.</li><li>Ensure data accuracy within the ERP system and customer databases.</li><li>This position will be heavy customer facing </li></ul>
2026-08-28T00:00:00Z

Front Desk Coordinator

Houston, Texas
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a reliable Front Desk Coordinator to provide front office and administrative support at our Houston, Texas office. (77056) This position will help keep daily office activities organized and welcoming while offering coverage during an absence on the operations support team. The role is well suited for someone who enjoys creating a positive first impression, managing workplace details, and assisting with a range of office tasks in a corporate environment. Responsibilities: • Welcome employees, visitors, and clients at the front desk and provide courteous assistance with arrivals, questions, and general office needs. • Keep the reception area and shared office spaces orderly, presentable, and ready to support a positive guest and employee experience. • Organize meeting room reservations and help coordinate event details so spaces are properly prepared for internal and external gatherings. • Arrange meeting support services such as food orders, room setup, and basic technology readiness for conferences and scheduled events. • Monitor inventory levels for office and breakroom supplies, placing orders and restocking items to maintain day-to-day operations. • Handle incoming mail and deliveries by receiving, sorting, and distributing items to the appropriate recipients in a timely manner. • Prepare and coordinate outgoing packages, courier requests, and shipment pickups to ensure smooth delivery processes. • Provide administrative assistance to the Executive Assistant and contribute to special assignments or general office projects as needed. • Work with vendors and internal staff to support routine office operations and maintain efficient workplace services.
2026-09-22T00:00:00Z

Customer Experience Specialist

Houston, Texas
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Experience Specialist to support borrowers in a fast-paced contact center environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving customer concerns, communicating clearly, and handling a wide range of account-related inquiries effectively. In this role, you will assist with mortgage servicing topics, payment questions, escrow and tax matters, refinance requests, and early-stage delinquency conversations while using multiple platforms and AI-enabled tools. You will join a team that offers structured training, ongoing coaching, and strong opportunities for long-term growth. Responsibilities: • Respond to a high volume of inbound and outbound customer interactions related to mortgage servicing and general account support. • Guide customers through questions involving payments, escrow activity, tax details, refinancing options, and other account concerns with accuracy and care. • Address early-stage past-due accounts up to 60 days delinquent while maintaining a service-focused and detail-oriented approach. • Navigate several internal systems and AI-assisted resources to research accounts, document conversations, and provide timely resolutions. • Compose clear follow-up communication through email and related service channels when additional support or clarification is needed. • Troubleshoot routine customer issues, including access or connectivity-related concerns, and direct more complex matters to the appropriate team when necessary. • Participate in scheduled training, coaching, and post-training workflow expectations, including periodic rotational Saturday coverage with compensatory time provided. • Maintain quality standards, compliance expectations, and accurate records during every customer interaction.
2026-09-22T00:00:00Z

Client Services Associate

Houston, Texas
onsite
Permanent / Full Time
85000 - 110000 USD / Yearly
Our client is looking for a Client Services Assistant with relevant experience to support a wealth management team in Houston, Texas. This position is ideal for someone who brings strong financial services experience, communicates confidently with high-net-worth clients, and thrives in a deadline-driven environment. The successful candidate will play a key role in maintaining service quality, coordinating account-related activities, and ensuring day-to-day operations run smoothly. Responsibilities:• Serve as a primary point of contact for client service inquiries, delivering timely and attentive support to high-net-worth individuals and internal partners.• Coordinate account documentation, service requests, and follow-up activities to help ensure accurate processing and a seamless client experience.• Maintain detailed records and update client information within Salesforce and other internal systems to support organized and compliant workflows.• Prepare, review, and track reports, spreadsheets, and service-related materials using Microsoft Excel and related office tools.• Partner with advisors and operations staff to manage priorities, resolve issues, and keep client deliverables on schedule.• Monitor deadlines across multiple service activities, ensuring items are completed thoroughly, accurately, and on time.• Support wealth management and advisory service processes by assisting with administrative and operational tasks tied to client accounts.
2026-08-21T00:00:00Z

Marketing and Office Coordinator

Houston, Texas
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Marketing and Office Coordinator to join a team in Houston, Texas in a Contract to permanent capacity. This onsite role supports day-to-day office coordination while contributing to internal communications, events, and marketing-related projects. The position is ideal for someone who enjoys balancing administrative responsibilities with creative and organizational work in an office environment. Responsibilities: • Coordinate daily office activities and help maintain an organized, efficient workplace environment for employees and visitors. • Support the planning and execution of company events, including logistics, scheduling, vendor coordination, and onsite assistance. • Draft and distribute internal newsletters, announcements, and other employee-facing communications with clear and effective messaging. • Update intranet content and keep internal resources accurate, current, and easy to access. • Assist with internal marketing initiatives by preparing materials, organizing information, and tracking progress on assigned tasks. • Monitor small projects from kickoff through completion by maintaining timelines, documenting updates, and following up with stakeholders. • Work closely with the Director of Operations, marketing and creative teams, vendors, and building management to keep initiatives moving forward. • Provide general administrative support such as document preparation, presentation updates, and coordination of routine office needs.
2026-09-22T00:00:00Z

Human Resources (HR) Coordinator

Pasadena, Texas
onsite
Temporary to Hire
25 - 30 USD / Hourly
We are looking for an organized Human Resources Coordinator to support key employee lifecycle activities for a contract to hire opportunity in Texas. This role will help manage hiring logistics, pre-employment processing, onboarding coordination, and separation activities while ensuring accurate documentation and a positive employee experience. Responsibilities:• Coordinate recruitment support activities, including interview scheduling, candidate communication, and pre-employment follow-up to help move hiring processes forward efficiently.• Manage onboarding steps from offer acceptance through first-day readiness, ensuring required forms, system entries, and orientation details are completed on time.• Process employment verification and background screening tasks while maintaining compliance with company policies and applicable regulations.• Support the completion and tracking of I-9 documentation and other required employee records with a high level of accuracy.• Maintain and update employee information within HRIS platforms, including ADP Workforce Now, to ensure records remain current and reliable.• Assist with offboarding activities by preparing separation documentation, coordinating final process steps, and updating internal records appropriately.• Partner with managers and HR team members to address administrative questions and provide timely support across talent acquisition and HR operations.• Help support HR-related system processes and administrative updates when needed as part of ongoing operational requirements.
2026-09-22T00:00:00Z

Facilities Coordinator

Spring, Texas
onsite
Temporary / Contract
34 - 34.57 USD / Hourly
We are looking for a detail-oriented individual to support laboratory relocation and vendor coordination activities at an in-person client site in Spring, TX. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, communicates clearly with multiple stakeholders, and can keep project activities organized from day to day. The person in this role will help track progress, support field activity readiness, and maintain accurate documentation while promoting safe work practices across the site. Responsibilities:• Partner with site personnel to keep asset records accurate and up to date throughout laboratory relocation activities.• Coordinate vendor appointments on site and help ensure each visit is scheduled, supported, and completed efficiently.• Gather, organize, and maintain documentation generated after vendor field work to support project records and follow-up actions.• Track daily milestones, identify emerging scheduling risks, and prepare for upcoming tasks to keep work moving on time.• Confirm that equipment, work areas, and required materials are ready before vendors begin their assigned activities.• Provide timely status updates to stakeholders and help align expectations across the project team and external partners.• Use tools such as Smartsheet, Excel, and other Microsoft Office applications to monitor tasks, timelines, and dependencies.• Contribute to process improvement efforts by reviewing completed vendor visits with the team and applying lessons learned to future work.• Promote a safety-focused work environment by verifying compliance with PPE requirements and site safety procedures during all on-site activities.
2026-09-17T00:00:00Z