We are looking for a skilled Collections Specialist to join our team in Baytown, Texas. This Contract to permanent position requires a detail-oriented individual who can effectively manage customer accounts, ensuring timely payments while maintaining strong relationships. Ideal candidates will bring expertise in collections processes and demonstrate excellent communication skills.<br><br>Responsibilities:<br>• Contact customers to address and resolve overdue accounts, ensuring prompt payment while maintaining positive relationships.<br>• Perform light account reconciliations to verify payment accuracy and resolve discrepancies.<br>• Collaborate with the sales department to address customer concerns and provide updates on payment statuses.<br>• Present a detail-oriented approach to customers, asking insightful questions to identify patterns and gather necessary information.<br>• Administer credit and collections procedures to ensure compliance with company standards.<br>• Handle billing collections efficiently, ensuring accuracy and timeliness.<br>• Utilize knowledge of TX Lien and Bond notices, if applicable, to address industry-specific requirements.<br>• Monitor and analyze customer payment trends to proactively identify potential risks.<br>• Maintain detailed records and documentation of collection activities for internal reporting.
<p>We are looking for a skilled and detail-oriented Collections Specialist to join our team in Houston, Texas. This role is pivotal in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. As this is a Contract to permanent position, it offers an excellent opportunity to demonstrate your abilities and grow within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage the end-to-end collections accounts receivable process, including invoice creation.</p><p>• Utilize and navigate multiple customer portals to track payments and resolve issues efficiently.</p><p>• Follow up on disputes, ensuring timely resolution and excellent customer interaction.</p><p>• Post cash payments accurately and promptly, maintaining up-to-date records.</p><p>• Work collaboratively with the tax manager to handle sales and use tax certificates and upload data into the Vertex system.</p><p>• Handle a high volume of transactions, processing 1,500 to 2,000 invoices monthly.</p><p>• Serve as a proactive and self-motivated team member, taking initiative to meet organizational goals.</p><p>• Support external collections efforts while maintaining positive customer relationships.</p><p>• Ensure compliance with company policies and procedures throughout the collections process.</p>