8 results for Benefits Support Analyst in Houston, TX

Benefits Support Analyst

Houston, TX
onsite
Permanent
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-03-27T00:00:00Z

Desktop Support Analyst

Houston, TX
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in providing technical assistance and maintaining the functionality of desktop systems. This role offers an excellent opportunity to showcase your expertise in troubleshooting, system management, and customer support. Responsibilities: • Provide timely technical support for desktop systems, ensuring minimal downtime and optimal performance. • Resolve service desk tickets with efficiency and professionalism, addressing user concerns effectively. • Manage and maintain Active Directory accounts, including user access and permissions. • Perform troubleshooting tasks to identify and resolve software and hardware issues. • Support Microsoft Windows 10 environments, ensuring system updates and functionality. • Collaborate with team members to implement best practices for desktop support. • Educate users on system features and basic troubleshooting techniques to enhance self-sufficiency. • Monitor system performance and report any irregularities or potential risks. • Document processes and solutions to maintain a comprehensive knowledge base. • Assist in the installation and configuration of desktop hardware and software.
2026-04-02T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Business Systems Analyst to join our team in Houston, Texas. In this contract-to-permanent role, you will play a vital part in analyzing business needs, developing system solutions, and ensuring alignment with organizational goals. This position offers an exciting opportunity to contribute to impactful projects while collaborating with cross-functional teams. Responsibilities: • Analyze and document business requirements to support system enhancements and process improvements. • Collaborate with stakeholders to gather and clarify project needs and objectives. • Develop detailed Business Requirement Documents (BRDs) to guide technical teams in solution development. • Translate business requirements into functional specifications for system design and implementation. • Work closely with development teams to ensure solutions align with organizational goals and user needs. • Facilitate Agile Scrum ceremonies, including sprint planning and retrospectives, to ensure project milestones are met. • Conduct gap analysis to identify areas for improvement and propose effective solutions. • Partner with quality assurance teams to validate system functionality and ensure requirements are met. • Create and maintain project documentation, including workflows and process diagrams. • Provide ongoing support and training to end-users following system implementations.
2026-03-24T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Temporary
55 - 65 USD / Hourly
Our team is seeking an experienced Business Systems Analyst to support midstream/pipeline technology initiatives. The ideal candidate will have sector-specific expertise and strong experience analyzing and optimizing business processes and technology solutions within the oil & gas pipeline and midstream sector. Preference will be given to those with hands-on experience in either Maximo (Asset Management) or GIS (Geographic Information Systems).Key Responsibilities:<ul><li>Partner with business and technical teams to assess, document, and translate pipeline/midstream business requirements into effective technology solutions.</li><li>Lead analysis and improvement of existing midstream/pipeline business processes for operational efficiency, regulatory compliance, and system integration.</li><li>Serve as a subject-matter expert on Maximo and/or GIS platforms, supporting customization, reporting, and data migration initiatives as needed.</li><li>Develop user stories, functional specifications, and process diagrams to communicate business needs and technical requirements.</li><li>Configure and test system enhancements or new modules, and support end-user UAT (User Acceptance Testing).</li><li>Provide ongoing system support, troubleshooting, and training to business stakeholders.</li><li>Document workflows, business rules, and data mappings for pipeline operational systems.</li><li>Ensure project deliverables meet quality standards, timelines, and stakeholder objectives.</li><li>Monitor emerging trends and recommend improvements in asset management, mapping, and regulatory tracking systems.</li></ul>
2026-03-18T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations. Responsibilities: • Deliver first-line technical assistance for hardware, software, and network-related issues. • Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment. • Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365. • Escalate unresolved issues to higher-level support teams for advanced troubleshooting. • Record incidents, solutions, and processes systematically within the ticketing system. • Facilitate onboarding and offboarding procedures, including device setup and user account configuration. • Track and maintain an inventory of IT assets to ensure proper documentation and accountability. • Adhere to established IT policies, procedures, and security standards to maintain system integrity.
2026-04-02T00:00:00Z

Analyst I, Technical Support

Houston, TX
remote
Temporary
23 - 29 USD / Hourly
Role OverviewThe Telecom Analyst – Telecom Optimization role supports a targeted initiative focused on evaluating and optimizing legacy analog telecommunications services. This position is responsible for analyzing telecom usage, billing, and inventory data to determine whether services should be retained, replaced, or disconnected.The ideal candidate brings hands‑on experience with legacy voice and data circuits, strong analytical skills, and the ability to translate complex telecom data into clear, actionable, cost‑saving recommendations. This role plays a key part in cost optimization and modernization efforts across the organization. Key Responsibilities<ul><li>Analyze telecommunications billing, usage, and inventory data to identify cost‑savings opportunities</li><li>Evaluate legacy analog voice lines and data circuits to determine continued need or eligibility for replacement or disconnection</li><li>Partner with site contacts, TEM vendors, and telecom carriers to collect required data and validate findings</li><li>Develop data‑driven recommendations to retain, replace, or disconnect services</li><li>Maintain and update analysis results, decisions, and actions within designated tracking systems</li><li>Manage project timelines, deliverables, and execution of approved actions</li><li>Provide regular status updates, reporting, and issue resolution to stakeholders throughout the project lifecycle</li></ul> Detailed Responsibilities<ul><li>Conduct detailed analysis of analog telecommunications lines by location, usage, and billing</li><li>Identify redundant, underutilized, or unnecessary services</li><li>Validate requirements and findings with internal stakeholders and external vendors</li><li>Coordinate execution of approved disconnects or replacements</li><li>Track progress, risks, and dependencies to ensure timely completion of project objectives</li><li>Communicate clearly and effectively with technical and non‑technical stakeholders</li></ul> Key Interactions<ul><li>Internal site contacts and business stakeholders</li><li>Telecom Expense Management (TEM) vendors</li><li>Telecom carriers and service providers</li><li>Project and operational leadership teams</li></ul>
2026-03-20T00:00:00Z

Analyst III, Technical Support

Houston, TX
remote
Temporary
25 - 35 USD / Hourly
Role OverviewThe Telecommunications Analyst III – POTS Transition supports the POTS Transition Team, which is responsible for implementing POTS (Plain Old Telephone Service) replacement solutions and coordinating field execution activities. This role focuses on managing end‑to‑end replacement efforts, including site coordination, service provider engagement, installation oversight, post‑cutover validation, and savings calculation.The position works closely with the Disconnect Coordination Team (DCT) to ensure timely execution of disconnect activities once replacement solutions are fully implemented. The ideal candidate brings extensive experience with legacy voice and data circuits, strong field execution capabilities, and the ability to manage complex, multi‑stakeholder initiatives. Key Responsibilities<ul><li>Implement POTS replacement solutions at field locations</li><li>Coordinate with site contacts, service providers, vendors, and telecom carriers</li><li>Schedule and manage site surveys and oversee installation activities</li><li>Validate operational readiness following cutover</li><li>Calculate cost savings associated with completed POTS replacements</li><li>Notify the Disconnect Coordination Team (DCT) once replacements are complete and disconnects can proceed</li><li>Maintain effective cross‑functional communication to ensure accurate execution and alignment</li></ul> Detailed Responsibilities<ul><li>Lead execution of POTS replacement initiatives across assigned locations</li><li>Gather and validate requirements in collaboration with site contacts and stakeholders</li><li>Coordinate site surveys, installation schedules, and service provider activities</li><li>Oversee replacement installations and confirm services are functioning as intended post‑cutover</li><li>Prepare and present findings, recommendations, and status updates to project leadership and stakeholders</li><li>Track progress, timelines, risks, and dependencies across multiple initiatives</li><li>Calculate and document realized cost savings tied to completed replacements</li><li>Maintain accurate records in designated tracking and reporting systems</li><li>Collaborate closely with the Disconnect Coordination Team (DCT) to enable follow‑on disconnect execution</li></ul> Key InteractionsThis role works closely with a broad range of internal and external partners, including:<ul><li>Internal site contacts and business stakeholders</li><li>Telecommunications carriers and service providers</li><li>Vendors supporting surveys and installations</li><li>Sourcing and digital teams</li><li>Disconnect Coordination Team (DCT)</li><li>Project and operational leadership</li></ul>Strong communication, coordination, and stakeholder management skills are essential for success.
2026-03-18T00:00:00Z

Payroll Tax Analyst

Sugar Land, TX
onsite
Permanent
75000 - 95000 USD / Yearly
Our client is looking for a Payroll Tax Analyst in Sugar Land, Texas. In this role, you will manage payroll tax processes, ensuring compliance with multi-state regulations and accurate reporting. The ideal candidate will bring expertise in payroll tax reconciliation, reporting, and deposits, along with strong proficiency in Microsoft Excel. Responsibilities:• Prepare and file multi-state payroll tax returns and reports, ensuring accuracy and compliance with local regulations.• Manage payroll tax deposits and payments in accordance with established deadlines.• Reconcile payroll tax accounts to ensure all transactions are properly recorded and discrepancies are resolved promptly.• Monitor changes in tax laws and regulations to ensure ongoing compliance.• Assist with quarterly and year-end payroll tax reporting requirements.• Collaborate with internal teams to address payroll tax-related inquiries and provide necessary support.• Utilize Microsoft Excel for data analysis, reporting, and reconciliation tasks.• Identify and implement process improvements to enhance the efficiency of payroll tax operations.• Maintain accurate records and documentation for audits and regulatory reviews.
2026-03-27T00:00:00Z