Add your latest resume to match with open positions.

2 results for Records Manager in Hoffman Estates, IL

Collections Manager

Chicago, IL
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Manage delinquency performance across all servicing portfolios, ensuring achievement of client, investor, and company delinquency reduction goals.• Oversee collection call strategies, queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes.• Monitor collection effectiveness through key performance indicators including roll rates, right-party contacts, promise-to-pay fulfillment, cure rates, and loss mitigation referrals.• Ensure compliance with CFPB servicing regulations, FDCPA, FCRA, FACT Act, bankruptcy requirements, state collection laws, investor guidelines, and client contractual requirements.• Maintain department readiness for internal audits, external audits, regulatory examinations, and client reviews.• Establish and oversee call quality monitoring programs to ensure compliance, professionalism, borrower experience, and adherence to company standards.• Review escalated accounts and quality assurance findings to identify training and process improvement opportunities.• Identify and implement technology, workflow, dialer, reporting, and automation enhancements that improve operational efficiency, compliance, and borrower engagement.• Establish daily, weekly, and monthly performance objectives and provide ongoing coaching, mentoring, and development to maximize employee and departmental success.
2026-06-11T00:00:00Z

Account Manager

Chicago, IL
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts. The position offers a salary of $60,000-$75,000 + bonus + health, vision, dental, 401K with match, tuition reimbursement and more. *This position requires the individual to travel to client sites in the Chicagoland area 1-2 times per week* Outside of this requirement, the position is mostly remote with occasional requirement to be in their Chicago office. Responsibilities:• Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders.• Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance.• Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions.• Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes.• Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement.• Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration.• Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience.• Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings.• Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception.
2026-05-21T00:00:00Z