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1 result for Records Manager in Hoffman Estates, IL
- Chicago, IL
- onsite
- Permanent / Full Time
- 60000 - 75000 USD / Yearly
- <p>We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts.</p><p><br></p><p>The position offers a salary of $60,000-$75,000 + bonus + health, vision, dental, 401K with match, tuition reimbursement and more. </p><p><br></p><p>*This position requires the individual to travel to client sites in the Chicagoland area 1-2 times per week* Outside of this requirement, the position is mostly remote with occasional requirement to be in their Chicago office. </p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders.</p><p>• Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance.</p><p>• Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions.</p><p>• Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes.</p><p>• Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement.</p><p>• Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration.</p><p>• Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience.</p><p>• Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings.</p><p>• Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception.</p>
- 2026-05-21T00:00:00Z