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6 results for Product Support Specialist in Hoffman Estates, IL

Application Support Engineer

Chicago, IL
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach. Responsibilities: • Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue. • Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production. • Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution. • Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams. • Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents. • Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems. • Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.
2026-07-20T00:00:00Z

Sales Support

Wonder Lake, IL
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a customer-focused Sales Support specialist to join a tree nursery operation in Wonder Lake, Illinois. This Long-term Contract position will serve as a key point of contact for customers while helping drive quote preparation, order processing, and day-to-day sales coordination. The role is ideal for someone who enjoys working in a fast-paced office environment, communicates well across teams, and brings energy to both service and sales activities. Responsibilities: • Welcome and assist customers in person, providing a helpful and attentive experience during each interaction. • Prepare pricing information, generate quotes, and enter customer orders accurately to support timely fulfillment. • Partner with sales and account management teams to help maintain customer relationships and support ongoing business needs. • Respond to questions about products, availability, and order status through clear and courteous communication. • Coordinate with internal departments to keep information aligned and ensure smooth handling of customer requests. • Contribute to daily office operations by managing administrative and sales support tasks as needed. • Support both inbound and outbound sales efforts by identifying customer needs and helping move opportunities forward.
2026-07-16T00:00:00Z

(MTR) Support Technician

Downers Grove, IL
remote
Temporary / Contract
45 - 60 USD / Hourly
We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems. Responsibilities: • Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use. • Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals. • Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions. • Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology. • Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality. • Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations. • Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed. • Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.
2026-07-21T00:00:00Z

Supply Chain Specialist

Des Plaines, IL
onsite
Temporary / Contract
25 - 32 USD / Hourly
<ul><li>Enter forecasted orders, Purchase Orders and any adjustments accurately and on time.</li><li>Determine pallet weight and truck capacity</li><li>Maintain accurate records including up-to-date variance reports of items ordered vs. items received, forecasted vs. sales, and ending inventory levels vs. targeted.</li><li>Verify Supplier Order confirmation and delivery dates.</li><li>Track and Trace inbound orders in a timely and efficient manner to ensure appointment times are being met and trucks are being received.</li><li>Maintain Supplier Portals including trouble shooting any challenges with the system.</li><li>Utilize all computer applications effectively and ensure timely updates to all applications with vital information: anomalies, item numbers etc.</li><li>Work with Operations to ensure that accurate inventory levels are recorded.</li></ul>
2026-07-03T00:00:00Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-13T00:00:00Z