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8 results for Product Support Specialist in Hoffman Estates, IL

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools. Responsibilities: • Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner. • Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting. • Manage user accounts, permissions, and directory-related tasks within Active Directory. • Support ChromeOS and other end-user devices to maintain reliable functionality across the organization. • Track, update, and close service desk tickets while keeping users informed on progress and next steps. • Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions. • Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
2026-09-09T00:00:00Z

Sales Support

Harvey, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Illinois. This contract opportunity is ideal for someone who enjoys assisting customers, processing sales-related information accurately, and keeping communication organized across multiple channels. The role supports post-sale activities, order handling, and day-to-day coordination to help ensure a smooth customer experience. Responsibilities:• Enter and maintain customer orders, purchase details, and related sales information with a high level of accuracy.• Respond to incoming customer inquiries and provide timely support through email and other communication channels.• Assist with post-sale follow-up activities to help ensure orders are tracked, updated, and completed properly.• Review purchase orders and confirm that order information is complete, accurate, and aligned with customer requests.• Support inbound sales efforts by helping route requests, preparing documentation, and coordinating next steps.• Maintain organized records in spreadsheets and email systems to support reporting and daily sales operations.• Work with internal teams to resolve order issues, clarify customer needs, and improve overall service responsiveness. The salary range for this position is $22 to $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-09-02T00:00:00Z

Order Entry Specialist

Naperville, IL
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
Order Entry / Invoicing / Customer Service RepresentativeWe are seeking a detail-oriented Order Entry / Invoicing / Customer Service Representative to join a growing team in Naperville, Illinois, on a Contract-to-Hire basis. This position plays a critical role in supporting daily customer operations by processing orders, generating invoices, coordinating deliveries, and providing exceptional customer service. The ideal candidate will be highly organized, thrive in a fast-paced environment, and possess strong communication and problem-solving skills. Responsibilities<ul><li>Accurately enter customer orders into the company ERP system and ensure all order details, pricing, and shipping information are correct.</li><li>Generate and process invoices in a timely manner, ensuring billing accuracy and resolving any discrepancies as they arise.</li><li>Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, product availability, and account information.</li><li>Coordinate with internal departments, including sales, purchasing, warehouse, and logistics teams, to ensure seamless order fulfillment and customer satisfaction.</li><li>Monitor open orders and proactively communicate updates regarding order status, shipping schedules, backorders, and delivery timelines.</li><li>Track shipments and coordinate with carriers to resolve delivery issues and ensure products arrive as expected.</li><li>Review and maintain customer records, pricing information, and order documentation to ensure accuracy and completeness.</li><li>Investigate and resolve customer concerns, billing questions, and invoice discrepancies in a professional and timely manner.</li><li>Process customer returns, credits, and adjustments while coordinating with internal teams and vendors when necessary.</li><li>Support sales initiatives by preparing quotes, processing customer requests, and assisting with account management activities.</li><li>Maintain a high level of customer service by responding promptly to phone calls, emails, and other customer communications.</li><li>Assist with reporting, data entry, and administrative tasks related to customer orders, invoicing, and account maintenance.</li></ul>The salary range for this position is $20 to $26. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-09-09T00:00:00Z

Supply Chain Specialist

Loves Park, IL
onsite
Temporary / Contract
28 - 37 USD / Hourly
We are looking for a Supply Chain Specialist to support packaging-related operations and evaluation activities across manufacturing sites in Loves Park, Illinois. This Long-term Contract position will contribute to material assessments, production trials, and technical documentation that help maintain reliable packaging performance for both current and upcoming products. The role is well suited for someone who can combine hands-on testing support with organized analysis and clear reporting in a fast-paced manufacturing environment. Responsibilities: • Coordinate packaging trials on production lines by organizing materials, assisting with setup, tracking observations, and capturing accurate results. • Evaluate packaging components used for unit, case, and pallet configurations to confirm they meet operational and performance expectations. • Perform lab-based and practical tests on packaging materials, then summarize findings through structured records and technical reports. • Partner with engineering and plant teams to investigate packaging issues and help identify effective corrective actions. • Build sample packages and prototypes to support development work, validation activities, and process improvements. • Maintain organized documentation for test plans, trial outcomes, specifications, and supporting data used in packaging projects. • Assist with equipment-related testing tied to packaging processes to help verify functionality and readiness for production use.
2026-09-09T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-09-01T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information. Responsibilities: • Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices. • Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations. • Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required. • Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions. • Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform. • Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment. • Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns. • Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities. • Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
2026-08-06T00:00:00Z

Benefits Specialist

Des Plaines, IL
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Benefits Specialist to support employee benefits administration for a Contract position based in Illinois. This role focuses on coordinating benefit programs, resolving employee inquiries, and helping ensure accurate processing across compensation and benefits activities. The ideal candidate brings hands-on experience with leave administration, benefits analysis, and open enrollment support, along with the ability to work effectively in Dayforce. Responsibilities: • Administer day-to-day benefits activities, including enrollment changes, eligibility updates, and routine issue resolution for employees. • Coordinate benefit program operations by partnering with internal teams, vendors, and employees to maintain accurate and timely service. • Support open enrollment planning and execution by preparing materials, answering questions, and validating elections. • Manage FMLA and related leave processes by tracking documentation, monitoring timelines, and communicating next steps to employees. • Review benefits data for accuracy, identify discrepancies, and recommend corrective actions to improve administration. • Assist with compensation and benefits reporting by compiling information and helping maintain reliable records in Dayforce. • Respond to employee questions regarding coverage, plan options, and benefits procedures in a clear and thorough manner.
2026-08-31T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z