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6 results for Product Support Specialist in Hoffman Estates, IL

IT Support Technician

Bolingbrook, IL
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts. Responsibilities: • Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment. • Package and send replacement hardware to stores and field technicians in a timely and accurate manner. • Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow. • Provide setup and basic troubleshooting support for retail devices and related hardware issues. • Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems. • Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution. • Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule. • Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.
2026-06-08T00:00:00Z

Customer Experience Specialist

Caledonia, WI
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Experience Specialist to join a busy service-driven team in Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced setting, communicates with professionalism, and can keep customer interactions organized and on track. The person in this role will support daily service operations by handling inbound inquiries, coordinating appointments, and helping create a smooth experience for customers and internal teams. Responsibilities: • Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach. • Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate. • Track new inquiries and customer requests, following established procedures to move each item through the proper workflow. • Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations. • Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail. • Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent. • Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly.
2026-06-08T00:00:00Z

Customer Experience Specialist

Caledonia, WI
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Experience Specialist to join a fast-moving service environment in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a busy phone queue, and keeping daily operations organized. The person in this role will support appointment scheduling, customer communication, and coordination with internal teams to ensure a smooth service experience. Success in this position requires strong communication skills, reliability, and the ability to stay composed while handling multiple priorities. Responsibilities: • Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction. • Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy. • Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems. • Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times. • Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail. • Support daily office operations by following established service workflows and ensuring customer requests move forward promptly. • Communicate clearly with customers regarding appointment timing, next steps, and any required updates. • Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.
2026-06-08T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-06-05T00:00:00Z