Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
<p>We are looking for an experienced IT Security Specialist to join our team on a long-term contract basis in Schaumburg, Illinois. In this role, you will play a pivotal part in safeguarding the organization's systems by managing cybersecurity measures and ensuring compliance with security protocols. If you have a strong background in vulnerability management, penetration testing, and security monitoring, along with excellent communication skills, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee cybersecurity systems, including vulnerability management, password security, and monitoring to ensure protection against threats.</p><p>• Conduct regular security incident investigations and report metrics to leadership.</p><p>• Develop and implement automation scripts to enhance security monitoring and response.</p><p>• Coordinate and lead penetration testing initiatives, validating results and ensuring remediation.</p><p>• Plan and execute comprehensive cybersecurity training programs for staff.</p><p>• Manage incident response processes, ensuring alignment with established security frameworks.</p><p>• Administer security systems and tools, including SIEM and firewall technologies.</p><p>• Provide Help Desk support for end users, addressing technical issues and security concerns.</p><p>• Stay current with emerging cybersecurity threats and trends to proactively mitigate risks.</p>
We are looking for a skilled Cloud Security Engineer to join our team on a Contract basis and contribute to enhancing the security of our cloud infrastructure. This role is based in Niles, Illinois, and requires expertise in implementing security policies, managing cloud configurations, and responding to potential threats. If you have a strong background in cybersecurity and cloud technologies, we encourage you to apply.<br><br>Responsibilities:<br>• Develop and manage Azure Conditional Access policies to ensure secure access to cloud resources based on user, device, and location contexts.<br>• Configure and maintain Microsoft 365 security tools, including Defender for Office 365 and compliance policies.<br>• Implement and oversee Intune solutions for device compliance, endpoint protection, and mobile application management.<br>• Support and manage security solutions across cloud and on-premises environments to maintain a unified security posture.<br>• Monitor cloud infrastructure for security alerts, incidents, and vulnerabilities, and respond with appropriate actions.<br>• Collaborate with IT teams to enforce access controls and governance measures for cloud platforms.<br>• Provide expertise in configuring and maintaining Azure Active Directory and Single Sign-On solutions.<br>• Ensure compliance with cybersecurity best practices and industry standards throughout all cloud operations.<br>• Conduct regular reviews of cloud security configurations and recommend improvements to mitigate risks.
We are looking for an experienced Security Network Engineer to join our team in Chicago, Illinois. This is a long-term contract position within the transport industry, offering the opportunity to work on cutting-edge technologies and contribute to the security and efficiency of complex networks. If you have a passion for solving challenging network issues and expertise in Cisco architecture and security protocols, we encourage you to apply.<br><br>Responsibilities:<br>• Design, implement, and maintain secure network solutions using Cisco architecture and related technologies.<br>• Diagnose and resolve advanced network issues, ensuring minimal downtime in high-pressure situations.<br>• Configure and manage firewalls, routers, and other network devices, including Cisco ASA and Checkpoint.<br>• Utilize automation tools such as Python, Ansible, or Terraform to streamline network operations.<br>• Optimize routing protocols like BGP and OSPF to enhance data center networking performance.<br>• Collaborate with cross-functional teams to ensure network security aligns with organizational goals.<br>• Conduct regular audits and assessments to identify vulnerabilities and recommend improvements.<br>• Provide documentation and training to support the ongoing maintenance of network systems.<br>• Stay updated on industry trends and emerging technologies to implement innovative solutions.
We are looking for a skilled Systems Security Administrator to join our team in Chicago, Illinois. In this long-term contract role, you will play a pivotal part in designing and managing secure systems, ensuring seamless operations and effective collaboration across multiple tools and platforms. This position offers an exciting opportunity to work on innovative projects and contribute to the modernization of identity and access management systems.<br><br>Responsibilities:<br>• Design and implement a new Microsoft 365 environment, encompassing Entra ID, Intune, and associated services.<br>• Lead the migration of Active Directory to Entra ID, enabling streamlined identity and access management.<br>• Develop and manage automated workflows for user lifecycle processes, including onboarding and offboarding, in partnership with HR and security teams.<br>• Administer and oversee Microsoft 365 services such as Teams, SharePoint, Exchange, and Copilot integrations.<br>• Troubleshoot and resolve escalated service desk tickets related to Microsoft 365 systems.<br>• Coordinate and execute the transition from Slack to Teams.<br>• Collaborate with teams across Security, Infrastructure, and Data Science to align goals and drive innovation.
We are looking for an experienced Network Administrator to join our team in Park Ridge, Illinois. In this role, you will take ownership of designing, maintaining, and optimizing our network infrastructure to ensure seamless operations across the organization. You will collaborate with leadership and IT colleagues to implement robust solutions and support critical business initiatives.<br><br>Responsibilities:<br>• Design, configure, and manage network systems, with an emphasis on Fortinet firewalls and associated security devices.<br>• Troubleshoot and resolve complex network issues, including routing challenges that affect multiple locations.<br>• Implement upgrades and new configurations to enhance network performance, security, and reliability.<br>• Coordinate network setups for new facilities and expansions, which may include physical installations and equipment configuration.<br>• Administer domain services to ensure consistent connectivity across enterprise systems.<br>• Act as a key escalation point for resolving advanced technical problems beyond help desk capabilities.<br>• Work closely with leadership and IT team members to align infrastructure strategies with organizational goals.<br>• Travel occasionally to remote sites for network installations or troubleshooting, as part of preplanned projects.
