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4 results for Content Manager in Hoffman Estates, IL

Collections Manager

Chicago, IL
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Manage delinquency performance across all servicing portfolios, ensuring achievement of client, investor, and company delinquency reduction goals.• Oversee collection call strategies, queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes.• Monitor collection effectiveness through key performance indicators including roll rates, right-party contacts, promise-to-pay fulfillment, cure rates, and loss mitigation referrals.• Ensure compliance with CFPB servicing regulations, FDCPA, FCRA, FACT Act, bankruptcy requirements, state collection laws, investor guidelines, and client contractual requirements.• Maintain department readiness for internal audits, external audits, regulatory examinations, and client reviews.• Establish and oversee call quality monitoring programs to ensure compliance, professionalism, borrower experience, and adherence to company standards.• Review escalated accounts and quality assurance findings to identify training and process improvement opportunities.• Identify and implement technology, workflow, dialer, reporting, and automation enhancements that improve operational efficiency, compliance, and borrower engagement.• Establish daily, weekly, and monthly performance objectives and provide ongoing coaching, mentoring, and development to maximize employee and departmental success.
2026-06-11T00:00:00Z

Product Manager

Chicago, IL
remote
Permanent / Full Time
175000 - 225000 USD / Yearly
We are looking for a Product Manager to lead discovery and delivery efforts for software solutions that improve how work gets done in complex, real-world environments. Based in Chicago, Illinois, this role focuses on learning directly from users in the field, shaping practical product decisions, and guiding solutions from early insight through launch and adoption. The ideal candidate combines strong qualitative research capabilities with product ownership, technical fluency, and the ability to drive measurable outcomes in ambiguous client settings. Responsibilities: • Conduct field-based research to understand operational workflows, user behaviors, and pain points, then translate those insights into clear product direction. • Define and prioritize product initiatives by balancing user needs, business goals, and technical feasibility in partnership with engineering teams. • Lead product work across discovery, prototyping, implementation, and post-launch adoption to ensure solutions deliver meaningful results. • Build trust with frontline and non-technical users to gather honest feedback and encourage successful adoption of new tools and processes. • Facilitate discussions with client stakeholders, delivery teams, and leadership to align on priorities, solution design, and expected outcomes. • Create structured models, requirements, and product plans from qualitative findings to support effective execution and roadmap decisions. • Partner with engineers to evaluate tradeoffs, clarify scope, and identify practical uses for automation within operational workflows. • Design pilot programs, phased launches, and enablement approaches that support behavior change and long-term product success. • Maintain and refine product backlogs, track issues, and support Agile delivery practices using tools such as Jira. • Contribute to repeatable product and research methods that strengthen how teams deliver solutions over time.
2026-06-12T00:00:00Z

Media Planner

Chicago, IL
remote
Temporary / Contract
50 - 55 USD / Hourly
We are looking for a Media Planner to support digital campaign strategy and execution for a long-term contract opportunity in Chicago, Illinois. This role focuses on building thoughtful media recommendations, translating campaign goals into effective plans, and partnering with internal teams to keep delivery aligned with performance objectives. The ideal candidate brings hands-on digital media planning experience, strong analytical judgment, and familiarity with industry platforms and audience measurement tools. Responsibilities: • Develop digital media strategies and convert campaign objectives into well-structured, data-informed media plans. • Evaluate target audiences, channel mix, timing, and budget allocation to recommend effective media approaches. • Use campaign insights and performance data to refine planning decisions and strengthen ongoing media recommendations. • Collaborate with cross-functional stakeholders to align media execution with client goals, timelines, and reporting needs. • Prepare planning documentation, communicate rationale behind media selections, and present recommendations clearly to partners. • Leverage tools such as Comscore and DoubleClick for Publishers to support planning, trafficking coordination, and campaign analysis. • Monitor digital campaign activity and identify opportunities to improve reach, efficiency, and overall performance.
2026-05-21T00:00:00Z

Community Relations Manager

Evanston, IL
onsite
Temporary / Contract
30 - 33 USD / Hourly
We are looking for a Community Relations Manager to support day-to-day front desk and public-facing operations in Illinois. This Contract position is ideal for someone who communicates clearly, manages incoming calls efficiently, and helps create a welcoming experience for visitors and community contacts. The role also involves handling mail distribution, coordinating multi-line phone activity, and providing dependable administrative support in a fast-paced environment. Responsibilities: • Welcome visitors and serve as the first point of contact for callers, guests, and community members in a courteous manner. • Manage a multi-line switchboard by routing incoming calls accurately, taking messages, and directing inquiries to the appropriate staff. • Receive, sort, and distribute incoming mail and deliveries to ensure timely handling across the office. • Perform front desk administrative support tasks that help maintain organized and efficient daily operations. • Respond to general questions from internal and external contacts with courtesy, accuracy, and sound judgment. • Monitor reception area activity and help maintain an orderly and service-oriented environment. • Track communications and relay important messages promptly to the appropriate team members.
2026-06-03T00:00:00Z