We are looking for a dependable PC Technician to join a production-focused team in Niles, Illinois. This contract opportunity with potential for a permanent position is ideal for someone who enjoys hands-on work, can follow detailed instructions with care, and takes pride in producing consistent, high-quality results. The position centers on assembling computer-related components, completing guided system setup, and confirming basic functionality through standardized testing. Success in this role comes from accuracy, patience, and a willingness to learn in a structured environment.<br><br>Responsibilities:<br>• Gather required parts for each build, confirm materials against work orders, and prepare components for assembly.<br>• Assemble units by installing hardware pieces such as boards, brackets, speakers, and related components in the proper sequence.<br>• Connect cables and internal parts carefully, ensuring correct placement, orientation, and fastening throughout the build process.<br>• Power on completed units and perform guided system setup, registration, and basic software-driven configuration using provided tools.<br>• Run routine updates and verify that each system starts properly and performs expected core functions.<br>• Complete burn-in and quality checks to confirm the finished unit meets established operating standards.<br>• Record completion steps, obtain secondary verification when required, and maintain accurate production documentation.<br>• Package approved systems according to instructions, apply labels, and transfer finished products into inventory.
We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests.<br><br>Responsibilities:<br>• Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels.<br>• Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary.<br>• Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution.<br>• Support remote desktop sessions to identify user issues, apply fixes, and restore normal system functionality.<br>• Assist with user account support activities in Active Directory, including access-related troubleshooting and account maintenance.<br>• Deliver attentive customer service during a wide range of support interactions while setting clear expectations with end users.<br>• Collaborate closely with team members to share knowledge, coordinate issue resolution, and maintain service quality standards.
We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems.<br><br>Responsibilities:<br>• Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use.<br>• Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals.<br>• Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions.<br>• Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology.<br>• Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality.<br>• Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations.<br>• Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed.<br>• Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.
<p>We are looking for an experienced Network Engineer to support and enhance enterprise networking operations in Chicago, Illinois. This role focuses on building reliable, secure connectivity across on-premises and cloud-based environments while improving visibility, automation, and operational performance. The ideal candidate will be comfortable working in a fast-paced support setting and will bring strong technical depth across routing, firewalls, wireless infrastructure, and network monitoring.</p><p><br></p><p>MUST HAVE SOLAR WINDS EXPERIENCE.</p><p><br></p><p>Responsibilities:</p><p>• Design and deploy scalable network solutions across campus, wireless, SD-WAN, and cloud environments to meet business and operational needs.</p><p>• Maintain and troubleshoot complex multi-vendor infrastructure, resolving incidents and service requests within a high-volume, ticket-driven support model.</p><p>• Strengthen network security by addressing vulnerabilities, coordinating remediation activities, and applying secure configuration standards across network platforms.</p><p>• Administer and optimize routing, switching, and perimeter security technologies, including Cisco routers, Cisco ASA, and Palo Alto firewalls.</p><p>• Configure and support dynamic routing protocols such as BGP to ensure resilient and efficient connectivity between internal and external networks.</p><p>• Develop scripts and automation tools that streamline repetitive operational tasks, improve consistency, and reduce manual intervention.</p><p>• Implement monitoring and observability capabilities that provide actionable insight into network health, performance, and service availability.</p><p>• Partner with cross-functional teams to support infrastructure improvements, document technical designs, and advance network operational maturity.</p>