We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience.<br><br>Responsibilities:<br>• Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization.<br>• Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system.<br>• Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure.<br>• Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations.<br>• Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery.<br>• Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users.<br>• Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks.<br>• Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments.<br>• Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants.<br>• Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
We are looking for an experienced Help Desk Analyst to support end users in a fast-paced asset management environment in New York, New York. This Long-term Contract position focuses on delivering reliable technical assistance across hardware, software, and enterprise workplace tools while ensuring a high standard of service. The ideal candidate brings strong troubleshooting ability, hands-on support experience, and a customer-focused approach to resolving day-to-day technical issues.<br><br>Responsibilities:<br>• Provide responsive technical support for employees by diagnosing and resolving issues related to desktops, laptops, mobile devices, and peripheral equipment.<br>• Manage and track incidents and service requests through ServiceNow ITSM, ensuring timely updates, accurate documentation, and effective resolution.<br>• Support user access and identity-related needs, including account assistance and authentication troubleshooting within Okta and Microsoft 365 environments.<br>• Configure, deploy, and maintain endpoint devices using Intune and other enterprise management tools to meet operational and security standards.<br>• Troubleshoot hardware and software problems across Windows, Mac, and mobile platforms, escalating complex issues when necessary.<br>• Assist users with Microsoft Office 365 applications and collaboration tools to minimize disruption and maintain productivity.<br>• Perform hands-on support for computer hardware, including setup, replacement, diagnostics, and break-fix activities for end-user equipment.<br>• Collaborate with internal technology teams and external vendors to resolve recurring issues and improve the overall support experience.
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.<br>• Diagnose and resolve technical issues efficiently using a ticketing system.<br>• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.<br>• Manage disaster recovery backup solutions, ensuring data integrity and security.<br>• Escalate unresolved issues to appropriate teams or personnel as necessary.<br>• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.<br>• Collaborate with vendors and partners to resolve complex client issues.<br>• Document resolutions thoroughly for scalability and future reference.<br>• Assist the Proactive team with technical services and project-related support tasks.
We are looking for an experienced AML Business Analytics/Data Analyst to join our team in New York, New York. This is a long-term contract position that focuses on evaluating and enhancing data processes within the financial sector. The ideal candidate will have a strong background in data analysis, transaction monitoring, and retail brokerage or wealth management products.<br><br>Responsibilities:<br>• Analyze and monitor financial transactions to identify potential compliance risks and irregularities.<br>• Develop and maintain data requirements and source mapping to support business intelligence and analytics.<br>• Conduct in-depth analysis of retail brokerage and wealth management products to improve operational efficiency.<br>• Document and implement controls to ensure adherence to compliance standards and regulations.<br>• Collaborate with cross-functional teams to draft and refine data requirements for reporting and analysis.<br>• Utilize Microsoft SQL and BusinessObjects technologies to extract and manipulate data for actionable insights.<br>• Leverage business intelligence tools to create comprehensive reports and visualizations.<br>• Apply knowledge of Erwin Data for database modeling and management.<br>• Support compliance and anti-money laundering (AML) efforts through advanced analytics.<br>• Provide insights and recommendations based on data trends and patterns.
<p><strong>Data Reporting Analyst</strong></p><p>We are seeking a Data Reporting Analyst to support business reporting and data visualization initiatives. This role will focus on building and maintaining dashboards that provide insight into operational performance, SLAs, and KPIs. The position is an ongoing contract with potential for conversion and follows a hybrid work schedule.</p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and maintain Power BI dashboards to support business and IT reporting needs</li><li>Analyze and interpret data to track SLAs, KPIs, and operational performance</li><li>Partner closely with the IT Director to review trends, metrics, and reporting requirements</li><li>Ensure data accuracy, consistency, and usability across reports and dashboards</li><li>Support ongoing reporting enhancements and ad-hoc data analysis requests</li></ul><p><br></p>
<p>Our client in the Lower Fairfield, CT area has an opening for Business Analyst Consultant. In this long-term contract role, you will play a pivotal part in driving data-driven insights and supporting strategic decisions across a dynamic organization. The ideal candidate will bring a wealth of expertise in data analysis and business intelligence, paired with a deep understanding of industry-specific practices.</p><p><br></p><p>Responsibilities:</p><p>• Produce accurate and detail-oriented reports tailored to a diverse range of stakeholders.</p><p>• Leverage best practices to ensure data analysis aligns with industry standards and organizational objectives.</p><p>• Collaborate with teams to deliver actionable insights based on cleaned and organized data.</p><p>• Utilize expertise in multiple data systems to streamline reporting processes and enhance efficiency.</p><p>• Ensure high levels of accuracy and attention to detail in all data-related outputs.</p><p>• Support strategic decision-making by analyzing transaction timelines and other critical metrics.</p><p>• Apply knowledge of private equity operations to optimize data reporting and visualization.</p><p>• Develop and maintain data visualization tools to communicate findings effectively.</p><p>• Manage the integration and analysis of data across multiple operating systems.</p><p>• Partner with senior executives to align analytics initiatives with organizational goals.</p><p>If you are interested in this Business Analyst role, please email your resume in a Word format to joseph.colagiacomo@roberthalf with the subject line: "Business Analyst"</p>