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7 results for Service Manager in Hingham, MA

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Services Operations Administrator

Woburn, MA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a detail-oriented Services Operations Administrator to support day-to-day operational and financial coordination for a hybrid team based in Woburn, Massachusetts. This Long-term Contract position plays an important role in improving workflow efficiency, maintaining accurate purchase order and invoicing activity, and providing dependable support to internal departments as well as customers and vendors. The ideal candidate brings strong organizational skills, sound financial judgment, and a customer-focused approach to managing requests, resolving issues, and keeping processes on track. Responsibilities: • Drive process enhancements that improve efficiency, accuracy, and consistency across operational and financial workflows. • Partner with Operations, Accounting, customers, and vendors to deliver responsive support and maintain strong working relationships. • Oversee purchase orders from creation through completion, including status tracking, updates, extensions, cancellations, and closures. • Review incoming requests to confirm they meet business policies, financial standards, and required turnaround times. • Reconcile pass-through charges and related billing details to support accurate invoicing and contract compliance. • Analyze reports tied to fees, invoicing activity, budgets, and purchase order balances to identify discrepancies or risks. • Investigate purchase order exceptions, coordinate with cross-functional teams to resolve issues, and escalate complex matters when necessary. • Assist with project setup activities, validate fees, and help reinforce standardized practices across the function.
2026-05-29T00:00:00Z

Property Manager

Boston College, MA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Property Manager to oversee daily building operations and help maintain a high standard of service for tenants in Newton, Massachusetts. This role combines operational oversight, relationship management, and problem-solving to keep properties running efficiently and address issues before they escalate. The ideal candidate brings commercial property management experience, communicates effectively with vendors and occupants, and takes a proactive approach to supporting property performance and tenant satisfaction. Responsibilities: • Direct daily operations for assigned commercial properties, ensuring building activities are completed efficiently and in alignment with service expectations. • Build and maintain productive working relationships with tenants, contractors, vendors, and internal partners to support smooth property operations. • Evaluate property conditions and operational concerns, then recommend practical solutions that improve performance and occupant experience. • Coordinate maintenance and repair work by developing scopes of work, obtaining competitive bids, and managing subcontractors through project completion. • Conduct regular site inspections and prepare accurate reports covering building conditions, maintenance activity, and follow-up items. • Respond promptly to tenant requests and service issues, driving timely resolution and clear communication throughout the process. • Review and authorize invoices related to property services and repairs to support accurate and timely payment processing. • Partner with leasing, construction, and property management teams to assist with space showings, readiness efforts, and efficient delivery of tenant spaces. • Participate in scheduled on-call coverage and attend recurring department meetings to support team coordination and property needs.
2026-06-10T00:00:00Z

Facilities Manager

Cambridge, MA
onsite
Permanent / Full Time
90000 - 105000 USD / Yearly
We are looking for a Facilities Manager to lead day-to-day operations for a portfolio of office and residential properties in Cambridge, Massachusetts. This role will ensure that buildings remain safe, functional, and well-maintained while supporting workplace services, resident needs, and on-site event coordination. The successful candidate will bring a hands-on approach to property operations, strong judgment in managing vendors and staff, and the ability to keep multiple locations running smoothly. This position is ideal for someone who combines operational oversight with excellent communication and follow-through. Responsibilities: • Direct daily facilities operations across multiple office and residential buildings, ensuring spaces are clean, organized, and fully operational. • Conduct regular property walkthroughs to identify maintenance needs, address safety concerns, and support compliance with applicable regulations. • Coordinate workplace logistics such as parking administration, meeting room readiness, reception coverage, and supply management. • Support the ongoing needs of an executive residence by handling access requests, arranging resident services, and preparing guest accommodations. • Lead and support facilities and administrative team members, setting clear expectations and helping maintain efficient service levels. • Manage external service providers, including sourcing support, monitoring performance, and maintaining contract and invoice records. • Assist with budget tracking and expense oversight for facilities-related activities and vendor services. • Partner with internal stakeholders across locations to align building operations and provide facilities support for on-site meetings and events.
2026-06-12T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z

Systems Administrator

North Waltham, MA
onsite
Temporary to Hire
50 - 62 USD / Hourly
We are looking for an experienced Systems Administrator to support day-to-day technology operations for employees and office environments. This contract opportunity is ideal for someone who enjoys balancing hands-on user support with infrastructure administration across on-premises and cloud systems. The role focuses on keeping business technology secure, reliable, and efficient while helping improve the overall IT environment. Responsibilities: • Deliver technical assistance to onsite and remote employees by diagnosing and resolving hardware, software, and connectivity issues. • Configure, deploy, maintain, and retire end-user devices while managing the full lifecycle of desktops, laptops, and related equipment. • Support and maintain core network components, including firewalls, switches, wireless platforms, and routing hardware, to ensure stable operations. • Administer Windows Server technologies such as Active Directory, Group Policy, and file services to support secure user access and system functionality. • Manage Azure services and cloud-based environments, including identity administration and ongoing platform support. • Strengthen IT security through patching, endpoint protection, access management, and routine monitoring of system health and risk exposure. • Maintain accurate records for hardware assets and software licensing to support compliance, budgeting, and operational planning. • Oversee technology-related physical security systems and help ensure server rooms and restricted IT spaces remain secure and properly maintained. • Evaluate infrastructure performance and recommend practical improvements that enhance reliability, security, and user experience.
2026-06-11T00:00:00Z

Systems Administrator

Boston, MA
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for a Systems Administrator to support and maintain core infrastructure for a Contract position based in Boston, Massachusetts. This role focuses on administering Microsoft-centered environments, virtual server platforms, storage solutions, and network systems that keep daily operations running efficiently. The ideal candidate brings hands-on technical expertise, strong problem-solving ability, and a practical approach to supporting stable, secure enterprise systems. Responsibilities: • Manage and optimize Microsoft 365 services, ensuring reliable administration of cloud-based collaboration and productivity tools. • Administer Active Directory environments, including user access, group policies, and directory services maintenance. • Support VMware infrastructure and Windows Server platforms by handling configuration, performance monitoring, and ongoing system upkeep. • Maintain enterprise storage environments and help ensure data availability, system reliability, and efficient capacity usage. • Oversee network components such as switches, firewalls, wireless access points, and connectivity circuits to promote secure and dependable operations. • Troubleshoot infrastructure issues across server, cloud, storage, and network domains, resolving incidents in a timely manner. • Apply system updates, patches, and administrative changes to strengthen performance, stability, and security across the environment.
2026-06-18T00:00:00Z