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3 results for Customer Success Specialist in Highlands Ranch, CO

Customer Service Representative

Denver, CO
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support residents by addressing policy-related questions and providing timely updates through an online service portal. This Contract position is based in Lakewood, Colorado, and is ideal for someone who communicates clearly in writing, enjoys investigating account details, and can work independently in a fast-paced environment. The role combines customer support, document handling, and research to help resolve coverage, refund, and account-related inquiries with accuracy and care. Responsibilities: • Monitor the service portal daily to review new resident inquiries and prioritize responses based on the issue presented. • Investigate account, resident, and property details by using internal tools and available search resources to gather accurate information. • Explain policy-related outcomes, including denial reasons and refund status, in a clear and detail-oriented manner. • Submit insurance policies and supporting documentation through the portal while ensuring records are complete and properly attached. • Communicate progress updates and follow-up messages to residents to keep inquiries moving toward resolution. • Use independent judgment to identify solutions when account details are unclear, including researching alternate information to verify coverage or residency details. • Support resident liability program activities by reviewing documentation and helping maintain accurate case handling. • Build knowledge of workflows and systems during onboarding, then transition into managing a broader range of customer questions with increasing autonomy.
2026-07-09T00:00:00Z

Customer Service Representative

Centennial, CO
onsite
Temporary to Hire
24 - 25 USD / Hourly
Customer Service Representative We are looking for a compassionate Customer Service Representative to support existing patients with medical supply orders in Centennial, Colorado. This contract to hire opportunity is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and takes ownership of resolving customer concerns. In this role, you will manage a steady mix of inbound and outbound calls, guide patients through order-related questions, and ensure accurate documentation throughout each interaction. Responsibilities: • Manage a daily workload of approximately 40 to 50 inbound and outbound calls from existing patients regarding medical supply orders. • Assist customers with routine order placement, as well as exchanges, returns, and updates needed within established order cycles. • Review accounts with delayed or pending orders, gather missing details, and coordinate with internal teams to help move requests forward. • Enter and update order information with a high degree of accuracy while speaking with patients in real time. • Use multiple systems simultaneously to navigate accounts, ask required questions, and complete online documentation during calls. • Provide attentive, respectful support to patients of all ages, responding with patience and understanding to a variety of needs and concerns. • Handle more involved service situations by identifying practical solutions and following through rather than redirecting issues unnecessarily.
2026-07-09T00:00:00Z

Medical Customer Service Representative

Colorado Springs, CO
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a patient-focused healthcare practice in Colorado Springs, Colorado. This contract-to-permanent opportunity is well suited for someone who brings a service-driven approach and enjoys creating a positive experience for every patient interaction. In this fully onsite role, you will support front desk activities, assist with administrative tasks, and help maintain an organized, welcoming environment in a busy office setting. Responsibilities: • Welcome patients and visitors with a courteous, attentive presence and provide a supportive first point of contact. • Guide patients through arrival and departure procedures, ensuring an efficient and positive office experience. • Receive and process payments accurately, including cash handling and transaction documentation. • Manage daily front desk workflow while balancing multiple priorities in a high-activity setting. • Provide administrative assistance through record updates, routine documentation, and follow-up communication. • Support product fulfillment tasks by preparing, packing, and shipping outgoing orders as needed. • Assist with inventory support activities to help maintain adequate supply levels and organized storage. • Respond to inbound customer inquiries and deliver clear, helpful service over the phone and in person.
2026-07-06T00:00:00Z