<p>Robert Half is partnered with our client looking for a strong office manager with some great QuickBooks experience! The vibe? Relaxed, casual, and full of laughs. We take our work seriously—but not <em>too</em> seriously.</p><p><br></p><p>Your days will be a mix of leadership, organization, and customer service. Here’s a peek into your week:</p><ul><li>Open the office and set the tone for the day</li><li>Answer phones and greet walk-ins (10 max on a busy day)</li><li>Supervise your assistant and keep the front office humming</li><li>Invoice like a pro – admin fees, billing violations, ordering supplies, etc.</li><li>Handle accounts receivable – collect payments from individuals and businesses</li><li>Work in QuickBooks – post charges, reconcile accounts, and pull reports</li><li>Coordinate with business contacts on group accounts</li><li>Learn and master new software</li><li>Lead the charge on events – manage payments and reconcile like a boss</li><li>Keep things organized – from access cards to validation logs to daily cash reports</li></ul><p><br></p>
<p>Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an <strong>HR Contact Specialist</strong> and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries!</p><p><strong>Position Overview:</strong></p><p>As an <strong>HR Contact Specialist</strong>, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Support and Resolve HR Inquiries:</strong> Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders.</li><li><strong>Utilize ServiceNow for Case Management:</strong> Track intake and requests while ensuring proper documentation and adherence to HR protocols.</li><li><strong>Understand and Apply Policies:</strong> Respond to inquiries specific to individual business units—using relevant policies and procedures.</li><li><strong>System Navigation:</strong> Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests.</li><li><strong>Escalation:</strong> Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions.</li><li><strong>Continuous Feedback:</strong> Share insights into employee experiences to drive improvements in service quality and streamline processes.</li></ul><p><br></p>
