Add your latest resume to match with open positions.
7 results for Help Desk Analyst Ii in Herndon, VA
- Washington, DC
- onsite
- Temporary
- 51.4615 - 59.587 USD / Hourly
- We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills.<br><br>Responsibilities:<br>• Provide first-line technical support to users, addressing hardware, software, and network-related issues.<br>• Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications.<br>• Administer user accounts and permissions through Active Directory.<br>• Assist with configuring and maintaining desktop systems to meet organizational needs.<br>• Perform basic troubleshooting for system errors and connectivity problems.<br>• Collaborate with other IT teams to escalate and resolve complex technical issues.<br>• Maintain accurate records of issues and their resolutions in the service management system.
- 2026-03-23T00:00:00Z
- Alexandria, VA
- onsite
- Temporary
- 25 - 30 USD / Hourly
- <p>Robert Half is seeking a <strong>Help Desk / IT Support Specialist</strong> to support a local government client. This role will support a smaller, high-touch service desk environment, providing hands-on technical support to end users across the organization.</p><p><br></p><p>You’ll play a key role in ensuring a seamless user experience by troubleshooting day-to-day technical issues, managing tickets, and supporting both hardware and software needs. This is a great opportunity for someone who enjoys working directly with users and delivering a high level of customer service.</p><p><br></p><p><strong>Duration:</strong> Contract position (W2 only)</p><p><strong>Location:</strong> 100% Onsite in Redmond, Washington </p><p><strong>Pay rate:</strong> up to $30/hourly </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for end-user technical support via phone, email, and ticketing system </li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity (including Wi-Fi) </li><li>Support and maintain <strong>Windows OS environments</strong> </li><li>Perform <strong>Active Directory administration</strong>, including password resets, account setup, and access management </li><li>Assist with device imaging, deployment, and management using <strong>SCCM</strong> </li><li>Accurately document tickets, resolutions, and processes within the ticketing system </li><li>Provide <strong>white-glove support</strong> to ensure a positive end-user experience </li><li>Communicate technical solutions clearly to both technical and non-technical users </li><li>Escalate complex issues to appropriate teams when needed </li></ul>
- 2026-04-02T00:00:00Z
- Herndon, VA
- onsite
- Temporary
- 16 - 19 USD / Hourly
- We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions.<br>• Utilize service desk ticketing systems to document issues and track resolutions effectively.<br>• Troubleshoot and resolve technical problems related to software, hardware, and network connectivity.<br>• Maintain a high level of customer satisfaction by delivering clear and thorough communication.<br>• Collaborate with team members to escalate complex issues when necessary.<br>• Ensure all customer inquiries are handled within established service level agreements (SLAs).<br>• Provide guidance and education to users on best practices and system usage.<br>• Monitor and prioritize incoming requests to ensure timely and efficient service delivery.<br>• Participate in ongoing training to stay updated on emerging technologies and support processes.
- 2026-03-26T00:00:00Z
- Fairfax, VA
- onsite
- Temporary
- 45 - 55 USD / Hourly
- <p><strong>Position Overview</strong></p><p> We are seeking a <strong>Workday Business/Systems Analyst</strong> to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>functional and technical liaison</strong> between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document <strong>business and system requirements</strong> for Workday enhancements, implementations, and integrations.</li><li>Configure and support <strong>Workday modules</strong> such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with <strong>Workday implementations, upgrades, and new feature releases</strong>.</li><li>Create and maintain <strong>Workday reports, dashboards, and data extracts</strong> to support business operations and decision-making.</li><li>Troubleshoot <strong>system issues, data discrepancies, and user access concerns</strong>.</li><li>Support <strong>integration efforts</strong> between Workday and third-party applications.</li><li>Work with stakeholders to improve <strong>business processes and system workflows</strong> within Workday.</li><li>Develop <strong>documentation, training materials, and user guides</strong> to support adoption and system usage.</li></ul><p><br></p><p><br></p>
- 2026-03-06T00:00:00Z
- Greenbelt, MD
- onsite
- Temporary
- 45 - 55 USD / Hourly
- <p><strong>Position Overview</strong></p><p> We are seeking a <strong>Workday Business/Systems Analyst</strong> to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>functional and technical liaison</strong> between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document <strong>business and system requirements</strong> for Workday enhancements, implementations, and integrations.</li><li>Configure and support <strong>Workday modules</strong> such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with <strong>Workday implementations, upgrades, and new feature releases</strong>.</li><li>Create and maintain <strong>Workday reports, dashboards, and data extracts</strong> to support business operations and decision-making.</li><li>Troubleshoot <strong>system issues, data discrepancies, and user access concerns</strong>.</li><li>Support <strong>integration efforts</strong> between Workday and third-party applications.</li><li>Work with stakeholders to improve <strong>business processes and system workflows</strong> within Workday.</li><li>Develop <strong>documentation, training materials, and user guides</strong> to support adoption and system usage.</li></ul><p><br></p><p><br></p>
- 2026-03-06T00:00:00Z
- Washington, DC
- onsite
- Temporary
- 45 - 55 USD / Hourly
- <p><strong>Position Overview</strong></p><p> We are seeking a <strong>Workday Business/Systems Analyst</strong> to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>functional and technical liaison</strong> between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document <strong>business and system requirements</strong> for Workday enhancements, implementations, and integrations.</li><li>Configure and support <strong>Workday modules</strong> such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with <strong>Workday implementations, upgrades, and new feature releases</strong>.</li><li>Create and maintain <strong>Workday reports, dashboards, and data extracts</strong> to support business operations and decision-making.</li><li>Troubleshoot <strong>system issues, data discrepancies, and user access concerns</strong>.</li><li>Support <strong>integration efforts</strong> between Workday and third-party applications.</li><li>Work with stakeholders to improve <strong>business processes and system workflows</strong> within Workday.</li><li>Develop <strong>documentation, training materials, and user guides</strong> to support adoption and system usage.</li></ul><p><br></p><p><br></p>
- 2026-03-06T00:00:00Z
- Kensington, MD
- onsite
- Temporary
- 45 - 55 USD / Hourly
- <p><strong>Position Overview</strong></p><p> We are seeking a <strong>Workday Business/Systems Analyst</strong> to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the <strong>functional and technical liaison</strong> between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document <strong>business and system requirements</strong> for Workday enhancements, implementations, and integrations.</li><li>Configure and support <strong>Workday modules</strong> such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with <strong>Workday implementations, upgrades, and new feature releases</strong>.</li><li>Create and maintain <strong>Workday reports, dashboards, and data extracts</strong> to support business operations and decision-making.</li><li>Troubleshoot <strong>system issues, data discrepancies, and user access concerns</strong>.</li><li>Support <strong>integration efforts</strong> between Workday and third-party applications.</li><li>Work with stakeholders to improve <strong>business processes and system workflows</strong> within Workday.</li><li>Develop <strong>documentation, training materials, and user guides</strong> to support adoption and system usage.</li></ul><p><br></p>
- 2026-03-06T00:00:00Z