<p><strong>ESSENTIAL JOB DUTIES </strong></p><p><strong><u>Helpdesk and Desktop Support </u></strong></p><p>• Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. </p><p>• Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). </p><p>• Provide end-user support and training for Windows 10/11, Office 365, and other common applications. </p><p>• Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). </p><p>• Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. </p><p>• Document processes, tickets, and system configurations for consistency and future reference. </p><p>• Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. </p><p><strong><u>Systems and Network Administration</u></strong> </p><p>• Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. </p><p>• Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). </p><p>• Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. </p><p>• Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. </p><p>• Assist with software as a service (SaaS) application management, including user administration and license tracking. </p><p>• Support the setup and troubleshooting of Webex Calling and Webex Contact Center. </p><p>• Act as a backup for the IT Director, managing critical systems and escalations. </p><p>• Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.</p><p><strong><u>Technical Expertise</u></strong> </p><p>• Salesforce: Experience with administration, customization, and integration. </p><p>• Office 365: Proficient in administration, including user management and troubleshooting. </p><p>• Windows Server: Hands-on experience with installation, configuration, and management. </p><p>• Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). </p><p>• Okta: Experience with identity and access management. </p><p>• Webex Calling: Knowledge of setup, configuration, and support. </p><p>• Webex Contact Center: Experience managing and troubleshooting. </p><p>• Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. </p><p>• SaaS Management: Experience managing SaaS applications, including user accounts and licenses. </p><p>• KnowBe4: Familiarity with security awareness training platforms. </p><p>• Verkada: Knowledge of managing Verkada security systems.</p>
We are looking for an experienced Senior Manager of Financial Planning and Analysis (FP& A) to join our team in Las Vegas, Nevada. In this long-term contract role, you will play a key part in shaping financial strategies and delivering actionable insights to support our business objectives in the manufacturing industry. This is an exciting opportunity for a driven individual to collaborate with leadership teams and contribute to process improvements that enhance efficiency and optimize cost management.<br><br>Responsibilities:<br>• Lead financial forecasting and planning efforts for the Global IT function, including quarterly forecasts and annual budget processes.<br>• Consolidate financial planning and reporting for the Global IT team, ensuring accuracy and consistency.<br>• Collaborate with IT leadership to drive analysis and provide actionable insights that support strategic decision-making.<br>• Oversee month-end reporting activities, ensuring timely and accurate delivery of financial data.<br>• Support global cost optimization initiatives for the IT function, identifying opportunities for savings.<br>• Streamline processes and enhance operational dashboards to improve efficiency and transparency.<br>• Implement process improvements to standardize financial reporting and expand self-service tools like dashboards and visuals.<br>• Provide leadership and mentorship to a Senior Finance Analyst, fostering growth and development.