<p>We are looking for a highly organized Facilities Assistant to support facility operations and administrative coordination in Mystic, Connecticut. This Contract position plays an important role in maintaining organized department processes, helping manage service requests, supporting compliance documentation, and assisting with resident-related facilities needs. The ideal candidate is comfortable working across multiple systems, communicating with residents and staff, and keeping projects, records, and daily tasks moving efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Support the Facilities Manager and Facilities Director with day-to-day administrative coordination for the department.</p><p>• Enter, monitor, and update staff and resident maintenance requests in the work order system, including status changes, completion details, and resource tracking.</p><p>• Prepare, organize, and maintain compliance records, inspection documents, reports, and other departmental files using Microsoft 365, spreadsheets, databases, and related platforms.</p><p>• Coordinate vendor and subcontractor visits by arranging access, scheduling work, and communicating with residents or internal teams as needed.</p><p>• Assist with purchasing activities, inventory records, accounts payable support, resident charge tracking, and shipping or receiving tasks.</p><p>• Help schedule special projects and follow progress to support timely completion and accurate documentation.</p><p>• Manage key control activities and maintain accurate records associated with access and security procedures.</p><p>• Use facilities and security-related systems effectively, asset management, access control, and related operational software.</p><p>• Partner with facilities leadership and cross-functional teams to support budgets, purchase orders, proposals, and capital project documentation.</p><p>• Contribute to onboarding support for new team members and provide responsive, attentive service to residents, staff, and visitors.</p>
<p><strong>Level II - IT Support Analyst (Contract-to-Hire)</strong></p><p><strong>Location:</strong> Hartford, CT 06103 (Fully Remote)</p><p><strong>Job Type:</strong> Contract-to-Hire</p><p><strong>Duration:</strong> 90-Day Contract-to-Hire</p><p><strong>Compensation:</strong> Up to $35.00/hour</p><p><strong>Schedule:</strong> Monday-Friday, 40 Hours Per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.</p><p>The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul><p><strong>Technical Environment</strong></p><p>Experience with some or all of the following technologies is preferred:</p><ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul><p><br></p>