We are looking for a skilled Systems Engineer to join our team in Hartford, Connecticut. This is a long-term contract position that offers the opportunity to work with cutting-edge technologies and contribute to the design, implementation, and optimization of systems infrastructure. The ideal candidate will have expertise in Citrix, cloud platforms, and server management, with a strong focus on delivering high-quality solutions.<br><br>Responsibilities:<br>• Design, deploy, and maintain systems infrastructure, ensuring high performance and scalability.<br>• Manage Citrix technologies to optimize virtual desktop environments and application delivery.<br>• Implement and support cloud-based solutions, including AWS technologies, to enhance organizational efficiency.<br>• Develop and execute PowerShell scripts for automation and system management.<br>• Perform comprehensive root cause analysis to troubleshoot and resolve technical issues.<br>• Maintain and upgrade Windows Server environments, specifically Windows Server 2016 and Windows Server 2019.<br>• Collaborate with cross-functional teams to analyze requirements and deliver tailored solutions.<br>• Monitor system performance and implement proactive measures to ensure reliability.<br>• Document processes, configurations, and best practices for future reference.<br>• Provide technical guidance and support to team members as needed.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide technical support and troubleshooting services for a diverse range of platforms, including Android devices, Apple products, and enterprise technologies. This position requires attention to detail and a proactive approach to resolving IT issues efficiently and effectively.<br><br>Responsibilities:<br>• Deliver responsive technical support and troubleshooting for Android devices, Apple products, and Mac computers.<br>• Manage configuration tasks and assist with deploying software and hardware updates.<br>• Utilize Cisco and Citrix technologies to maintain system functionality and ensure seamless operations.<br>• Diagnose and resolve hardware and software issues for end users in a timely manner.<br>• Collaborate with teams to create and implement effective solutions for IT challenges.<br>• Document resolutions and maintain accurate records of service requests.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor system performance and identify areas for improvement.<br>• Ensure compliance with company policies and IT standards.<br>• Stay updated on emerging technologies to enhance support services.
<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
<p>We are looking for an experienced IT Operations Coordinator to oversee and drive the alignment of technology initiatives with business objectives. This role will require expertise in IT strategy, business planning, and ensuring compliance with industry standards. Based in Hampden County, Massachusetts, this is an exciting opportunity to contribute to the success of a dynamic and forward-thinking organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain a comprehensive IT roadmap that aligns with organizational goals and emerging technology trends.</p><p>• Partner with vendors and internal teams to assess, implement, and optimize enterprise systems, cloud platforms, and cybersecurity measures.</p><p>• Monitor compliance with IT governance standards, ensuring adherence to data protection and risk management protocols.</p><p>• Play a key role in creating and refining business continuity and disaster recovery plans in collaboration with leadership.</p><p>• Coordinate IT equipment inventory management to ensure accurate tracking and efficient utilization.</p><p>• Conduct regular IT audits to evaluate system performance and identify areas for improvement.</p><p>• Facilitate cross-functional communication to promote the successful execution of technology projects.</p><p>• Advise on IT best practices and provide strategic input to enhance operational efficiency.</p><p>• Manage client communications related to IT projects, ensuring clarity and alignment with expectations.</p>
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Lee, Massachusetts. This role involves providing technical support and troubleshooting assistance across a range of platforms, including Android, Microsoft, and Apple devices. If you are passionate about resolving IT challenges and delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and effective technical support for issues related to Android devices, Microsoft systems, and Apple technologies.<br>• Assist users in troubleshooting hardware and software problems on Mac computers and other computer equipment.<br>• Configure and manage Active Directory settings to ensure proper user access and security.<br>• Deploy updates, patches, and configurations across various systems and devices.<br>• Maintain and support Cisco and Citrix technologies, ensuring seamless operation.<br>• Collaborate with team members to address complex IT challenges and implement solutions.<br>• Document and track all support requests to ensure accurate reporting and follow-up.<br>• Conduct regular system checks and preventative maintenance to minimize downtime.<br>• Offer guidance and training to users on best practices for utilizing IT resources.<br>• Support configuration management processes to optimize system performance and reliability.
<p>We are looking for an experienced Epicor Administrator to join our team in New Haven County, Connecticut. In this role, you will be responsible for overseeing the management and optimization of Epicor ERP system to ensure seamless operations and enhanced system performance. This position requires a proactive individual with strong technical expertise and excellent problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain the Epicor ERP system, ensuring optimal performance and reliability.</p><p>• Manage system upgrades and transitions to Epicor Cloud, including planning and implementation.</p><p>• Collaborate with vendors to address system-related issues and coordinate necessary updates.</p><p>• Monitor system usage and troubleshoot technical problems to minimize downtime.</p><p>• Develop and implement strategies to optimize the functionality of Epicor Kinetic.</p><p>• Provide training and support to team members on the effective use of Epicor tools.</p><p>• Document system changes and maintain accurate records for future reference.</p><p>• Conduct regular audits to ensure data integrity and compliance within the ERP system.</p><p>• Work closely with cross-functional teams to align ERP processes with business goals.</p><p>• Stay updated on Epicor developments to recommend new features and improvements.</p>
