<p>We are looking for a skilled Help Desk Analyst II to join our team in Palmer, Massachusetts. This long-term contract position involves providing comprehensive support for end-user environments, ensuring the smooth operation of desktop systems and business software applications. The role requires a proactive individual who can address technical issues effectively while maintaining strong communication with various departments and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier-1 and Tier-2 technical support to users within the corporate environment.</p><p>• Manage and maintain desktop operating systems and business software applications, including patching, troubleshooting, and software installations.</p><p>• Perform hardware and software inventory management and coordinate office relocations.</p><p>• Deploy operating systems using desktop imaging tools to ensure efficient system setup.</p><p>• Repair and upgrade laptops and desktop computers to meet user needs.</p><p>• Record and track incidents and service cases accurately in the ServiceNow database.</p><p>• Provide direct user support and escalate complex issues to higher technical teams when necessary.</p><p>• Respond promptly to service requests, analyzing the scope of support required and delivering solutions.</p><p>• Administer user access accounts, manage shared resources, and create user groups.</p><p>• Collaborate with departments and vendors to ensure reliable infrastructure and technical issue resolution.</p>
We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
<p>We are looking for a skilled Business Intelligence Analyst to join our team in Hartford County, Connecticut. In this role, you will leverage your expertise in data analytics and reporting to provide actionable insights that support key business decisions. The ideal candidate will excel in utilizing tools like Microsoft Power BI to create dynamic reports and dashboards, ensuring the organization’s data is both accessible and impactful.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain business intelligence dashboards and reports using Microsoft Power BI.</p><p>• Collaborate with stakeholders to understand reporting needs and translate them into actionable data solutions.</p><p>• Conduct thorough testing of reports to ensure accuracy and reliability.</p><p>• Manage database systems and ensure proper administration for optimal performance.</p><p>• Review and analyze data to identify trends, patterns, and opportunities for business improvement.</p><p>• Present findings and insights to stakeholders in clear and compelling formats.</p><p>• Set up and maintain workspaces in business intelligence tools to streamline reporting processes.</p><p>• Provide technical support and guidance to team members on BI tools and methodologies.</p><p>• Ensure compliance with data governance policies and best practices.</p>
<p>We are looking for an experienced Enterprise Architect with expertise in application and data architecture to join our team in Hartford County, Connecticut. In this role, you will be instrumental in shaping our organization's technology strategy, ensuring that solutions are scalable, secure, and aligned with business objectives. This position offers an opportunity to lead architectural initiatives, collaborate with stakeholders, and drive innovation across the enterprise.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain enterprise application and data architecture strategies that align with business goals and IT objectives.</p><p>• Establish and enforce architecture standards, guidelines, and best practices to ensure consistency and quality.</p><p>• Participate in governance processes to ensure alignment with enterprise standards and strategic goals.</p><p>• Design and oversee the implementation of scalable, secure, and cost-effective application and data solutions.</p><p>• Provide guidance and oversight for the development and integration of applications and data systems.</p><p>• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.</p><p>• Evaluate and recommend new technologies and tools to enhance enterprise architecture, including Salesforce, nCino, Databricks, Mulesoft, and Azure.</p><p>• Identify and address potential risks and vulnerabilities in digital solutions to ensure security, compliance, and regulatory adherence.</p><p>• Lead and mentor a team of architects and developers, fostering a culture of innovation and continuous improvement.</p><p>• Ensure data integrity, security, and compliance with relevant regulations.</p>
We are seeking a Project Manager/Sr. Consultant. This role offers a contract to permanent employment opportunity, where you will be responsible for leading project teams, developing schedules, and ensuring timely completion of moderately high to high complexity projects. Your role will involve regular communication with various stakeholders, risk management, and monitoring project progress. <br> Responsibilities: <br> • Develop project plans according to standard methodologies and using the tools defined by the management. • Assist in estimating resources and financial budgets for potential information technology projects. • Monitor the progress of the project(s) by comparing resource hours and financial budget against the baselined project plan. • Maintain regular communication with business sponsors, IT executives, functional area managers, and consultants regarding the status of specific projects. • Generate weekly and monthly project status reports in a prescribed format and standard. • Negotiate contracts under the supervision of IT executives and Legal. • Conduct post-implementation reviews of assigned projects and chronicle key lessons learned and key “planned” vs. “actual” performance metrics. • Perform risk management analysis on assigned projects and develop a comprehensive mitigation plan for identified risks. • Escalate issues that could materially impact the success of the project to the direct supervisor in a timely manner. • Identify resource constraints that could materially impact the completion of assigned projects and recommend alternatives and/or trade-offs. • Utilize skills in Cloud Technologies, CRM, Database, Budget Processes, Deliverable, Design, PMP Certification, Microsoft Project, Workday, Workday ERP, IT project management, PMO - Project Management Office, Project Management, Project Management Certification, Proven Project Management, Portfolio Management, WBS - Work Breakdown Structure, Work Breakdown Structure, and EVM
