We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Lee, Massachusetts. This role involves providing technical support and troubleshooting assistance across a range of platforms, including Android, Microsoft, and Apple devices. If you are passionate about resolving IT challenges and delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and effective technical support for issues related to Android devices, Microsoft systems, and Apple technologies.<br>• Assist users in troubleshooting hardware and software problems on Mac computers and other computer equipment.<br>• Configure and manage Active Directory settings to ensure proper user access and security.<br>• Deploy updates, patches, and configurations across various systems and devices.<br>• Maintain and support Cisco and Citrix technologies, ensuring seamless operation.<br>• Collaborate with team members to address complex IT challenges and implement solutions.<br>• Document and track all support requests to ensure accurate reporting and follow-up.<br>• Conduct regular system checks and preventative maintenance to minimize downtime.<br>• Offer guidance and training to users on best practices for utilizing IT resources.<br>• Support configuration management processes to optimize system performance and reliability.
<p>We are looking for a dedicated Desktop Engineer to join our team in Baltic, Connecticut. In this role, you will install, configure, and maintain VMware Horizon 8, and virtual servers, perform installation, upgrades, troubleshooting, and repairs on hardware and software related to virtual desktops, Windows servers, printers, and Cisco networks, and ensure the smooth operation of IT systems across multiple locations. This position requires a proactive individual who can effectively handle technical challenges and collaborate with diverse teams.</p>
We are looking for an experienced Operational Technology Support specialist to join our team in Lee, Massachusetts. This Contract-to-Permanent position requires someone with a strong background in hardware analysis and compliance within manufacturing environments. The ideal candidate will play a crucial role in ensuring operational efficiency, regulatory adherence, and continuous improvement across production processes.<br><br>Responsibilities:<br>• Investigate and resolve customer complaints related to manufacturing activities to ensure quality standards are met.<br>• Monitor and manage departmental quality management system records, including tracking due and overdue items.<br>• Communicate the status of quality documentation to production management on a regular basis.<br>• Manage alarm systems in manufacturing areas to support operational compliance.<br>• Support internal, customer, and regulatory audits by preparing and providing necessary documentation.<br>• Collaborate with cross-functional teams to ensure manufacturing practices align with regulatory and internal standards.<br>• Assist in developing training materials and facilitating training sessions to maintain compliance and improve operational knowledge.<br>• Generate and present departmental performance statistics to production management, ensuring alignment with business objectives.<br>• Conduct assessments of production line utilization and equipment efficiency to drive capacity planning.<br>• Lead continuous improvement initiatives within manufacturing processes to enhance operational performance.
