<p>We are looking for a Business Systems Analyst to join a long-term contract opportunity supporting finance-focused initiatives in Cleveland, OH. In this role, you will work closely with cross-functional stakeholders to clarify business needs, shape requirements, and help translate complex financial processes into practical system solutions. This position is ideal for someone who combines strong analytical thinking with a collaborative approach and can communicate effectively with both technical and business audiences.</p><p><br></p><p>Responsibilities:</p><p>• Work with partners across Finance, Accounting, Treasury, Actuarial, Audit, and related teams to understand operational needs and map business processes tied to finance initiatives.</p><p>• Gather, document, and confirm both functional and non-functional requirements, ensuring alignment among stakeholders and resolving gaps or conflicting interpretations.</p><p>• Define financial data needs for reporting, dashboards, analytics, and connected systems that support ongoing business insight and decision-making.</p><p>• Evaluate business issues, identify downstream impacts, and present clear recommendations, options, and proposed actions to support informed decisions.</p><p>• Translate business questions into structured solution requirements and contribute to the creation and refinement of features within an Agile delivery environment.</p><p>• Coordinate with internal teams, external partners, and offshore resources to support collaboration, execution, and shared accountability across project work.</p><p>• Maintain and prioritize work items using Jira or a similar backlog management tool to support transparent planning and delivery.</p><p>• Support hybrid collaboration by working onsite in Bristol, Connecticut Tuesday through Thursday and remotely on Monday and Friday, with additional onsite presence as needed.</p>
<p>We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.</p><p>• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.</p><p>• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.</p><p>• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.</p><p>• Prepare and organize computer labs in buildings and offices.</p><p>• Assist users with the setup and operation of audio/visual equipment for events in public spaces.</p><p>• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.</p><p>• Communicate effectively with end users to address technology-related concerns and scheduling requirements.</p><p>• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.</p>
<p>We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.</p><p>• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.</p><p>• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.</p><p>• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.</p><p>• Provide training and assistance to users in operating audio/visual equipment and other technology tools.</p><p>• Manage antivirus software and assist users with resolving application or hardware-related issues.</p><p>• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.</p><p>• Communicate effectively with users to assess their technology requirements and provide solutions.</p><p>• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.</p>
We are looking for a skilled Systems Engineer to join our team in Manchester, Connecticut. In this role, you will play a vital part in managing, optimizing, and maintaining enterprise systems and infrastructure to ensure seamless operations. This position offers an exciting opportunity to work with advanced technologies and collaborate across IT teams to deliver reliable solutions.<br><br>Responsibilities:<br>• Administer and maintain Windows server environments, including Active Directory, Group Policy, and related systems.<br>• Deploy and manage virtual machines using VMware, ensuring efficient system performance and reliability.<br>• Monitor system performance, identify bottlenecks, and implement optimization strategies.<br>• Diagnose and resolve technical issues across Windows, Linux, and enterprise applications.<br>• Execute backup and disaster recovery procedures to safeguard critical data.<br>• Manage server hardware, including blade servers and enterprise storage solutions.<br>• Provide advanced technical support for help desk escalations and collaborate with other IT teams.<br>• Develop and enforce technical standards, procedures, and best practices for system operations.<br>• Design and implement new infrastructure technologies to improve scalability and efficiency.<br>• Maintain system security through patch management and adherence to best practices.
<p>We are seeking an experienced Systems Engineer to join our team on a long-term contract in Hartford, Connecticut. In this position, you will design, implement, and manage complex IT systems, ensuring their reliability and efficiency. The ideal candidate will possess a strong background in server management, virtualization, and cloud technologies, along with demonstrated ability to solve technical challenges and optimize system performance.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and maintain Active Directory, Azure Active Directory, and Group Policy to ensure secure and efficient access management.</p><p>• Manage Windows Server environments, including setup, monitoring, and troubleshooting.</p><p>• Implement and support virtualization solutions using VMware and Citrix technologies.</p><p>• Administer 365 Enterprise applications, including Exchange, Intune, and Defender, to enhance productivity and security.</p><p>• Develop and execute disaster recovery plans to safeguard critical systems and data.</p><p>• Perform root cause analysis to address technical issues and implement long-term solutions.</p><p>• Utilize PowerShell and Infrastructure as Code tools for automating system configurations and deployments.</p><p>• Monitor system performance using Azure Monitor and optimize costs for cloud-based services.</p><p>• Create and maintain technical documentation to provide clear guidelines for system operations.</p><p>• Collaborate with teams to ensure compliance with data governance policies.</p>
<p>We are looking for an experienced Sr. PeopleSoft Administrator to support critical HR, Payroll, and Finance platforms. This contract opportunity is ideal for a hands-on technical specialist who can quickly step in, maintain system reliability, and manage daily administration across PeopleSoft environments. The role will focus on platform support, issue resolution, maintenance activities, and close coordination with stakeholders to keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily administration of PeopleSoft environments supporting HR, Payroll, and Finance functions.</p><p>• Apply patches, coordinate upgrades, and carry out regular maintenance to sustain system performance and availability.</p><p>• Investigate technical issues, resolve system problems, and adjust configurations to support stable operations.</p><p>• Partner with business and functional teams to ensure PeopleSoft applications effectively support operational needs.</p><p>• Manage development, testing, and production environments, including coordination across instances when changes are introduced.</p><p>• Create and maintain clear technical documentation, administrative procedures, and accurate system records.</p>
<p>We are looking for a PeopleSoft Integrations Developer to join a contract opportunity with potential for a permanent role. This position focuses on maintaining and improving critical data interfaces across PeopleSoft environments, with a strong emphasis on Informatica-based development and support. The ideal candidate will partner with business and technical teams to deliver reliable integrations, investigate data issues, and produce clear documentation that supports ongoing operations.</p><p><br></p><p>Responsibilities:</p><p>• Build, enhance, and oversee integration processes using Informatica to support the movement of data across PeopleSoft applications and connected systems.</p><p>• Analyze interface errors, failed jobs, and data inconsistencies, then take corrective action to restore dependable processing.</p><p>• Work closely with functional partners and technical stakeholders to gather requirements, clarify data movement needs, and translate them into effective integration solutions.</p><p>• Prepare and maintain detailed technical documentation, including interface designs, mapping logic, workflow steps, and operational support materials.</p><p>• Participate in test planning, execution, and validation activities for integration updates, fixes, and new enhancements before release.</p><p>• Review source-to-target mappings, schemas, and existing interface artifacts to ensure alignment with business rules and system design.</p><p>• Provide dependable knowledge-sharing and handoff support by documenting processes thoroughly and assisting with continuity of existing integrations.</p>
<p>We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.</p><p>This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, develop, and maintain embedded system software for commercial elevator control products.</p><p>· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.</p><p>· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.</p><p>· Coordinate project activities across multiple elevator control system components, including control boards and field tools.</p><p>· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.</p><p>· Document software requirements, design specifications, test procedures, and test results.</p><p>· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.</p><p>· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.</p><p>· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.</p><p>· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.</p><p>· Collaborate with cross‑functional teams while maintaining alignment across the organization.</p><p>· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.</p>
We are looking for an entry-level Systems Administrator to provide remote technical support to clients while maintaining high standards of customer service. This role involves resolving technical issues, documenting processes, and ensuring smooth communication with clients. You will also participate in on-call rotations and contribute to the maintenance and optimization of various systems.<br><br>Responsibilities:<br>• Deliver remote technical support to clients, ensuring timely and effective resolution of issues.<br>• Monitor and adhere to established service level agreements (SLAs) while tracking customer concerns.<br>• Participate in scheduled after-hours on-call rotations, typically three to four times annually.<br>• Utilize tools like ConnectWise for thorough documentation, issue management, and client interaction.<br>• Troubleshoot and resolve issues related to network infrastructure, including firewalls, switches, VLANs, and networking protocols.<br>• Manage and support Windows Server Operating Systems and virtualization technologies such as Hyper-V and VMware.<br>• Assist in maintaining security measures by working with tools like antivirus software and other security platforms.<br>• Provide support and upgrades for PC operating systems, including Windows 11, 10, and 7.<br>• Collaborate with team members to complete additional tasks as assigned.
<p>We are seeking an experienced Senior Digital / IT Business Analyst to lead requirements gathering and business analysis efforts for enterprise systems supporting a National Accounts organization. This role serves as a key liaison between business stakeholders and technical teams, ensuring system enhancements and new solutions align with strategic business initiatives.</p><p>The ideal candidate brings strong experience in requirements elicitation, process modeling, stakeholder engagement, and Agile delivery within complex IT environments.</p><p><br></p><p>Key Responsibilities</p><p>Requirements & Business Analysis</p><ul><li>Lead requirements elicitation activities including stakeholder interviews, workshops, and working sessions</li><li>Analyze existing systems and business processes to identify inefficiencies and improvement opportunities</li><li>Document clear, actionable requirements that are technically feasible and aligned with development standards</li><li>Create and maintain Business Requirements Documents (BRDs), user stories, and supporting artifacts</li><li>Track traceability between business requirements and functional/technical design specifications</li></ul><p>Stakeholder & Technical Collaboration</p><ul><li>Act as the primary interface between business stakeholders, user communities, and IT teams</li><li>Collaborate with architects, developers, and QA teams to translate business needs into system solutions</li><li>Participate in shaping project scope, requirements, estimates, and solution designs</li><li>Communicate changes, enhancements, and impacts to sponsors, developers, and stakeholders</li><li>Prepare and deliver status updates, presentations, demos, and progress reports</li></ul><p>Delivery Support & Governance</p><ul><li>Support backlog grooming, roadmap development, and prioritization efforts</li><li>Assist with business case development, ROI modeling, and cost‑benefit analysis</li><li>Participate in testing activities by reviewing test scenarios, assessing defects, and validating releases</li><li>Provide User Acceptance Testing (UAT) support to business stakeholders</li><li>Maintain documentation repositories and ensure project artifacts are accurate and current</li><li>Partner with Project Managers to monitor progress and evaluate delivery effectiveness</li></ul><p><br></p>
We are looking for an EDI Analyst to support a Contract engagement based in Webster, Massachusetts. This role will focus on designing and refining electronic data interchange solutions, with an emphasis on connecting an existing EDI platform to Sage and improving client-specific transaction templates. The ideal candidate brings strong technical depth in EDI, experience working with specifications and modeling approaches, and hands-on JavaScript skills to help deliver reliable integrations in a fast-paced environment.<br><br>Responsibilities:<br>• Build and enhance EDI integrations between the current exchange platform and Sage to support accurate and efficient data flow.<br>• Create, revise, and validate transaction maps and templates for customer-specific business requirements.<br>• Review technical specifications and translate business needs into scalable EDI solutions.<br>• Troubleshoot mapping, connectivity, and document processing issues to maintain dependable transaction performance.<br>• Partner with internal stakeholders to identify gaps in existing templates and implement improvements.<br>• Use JavaScript and related technical methods to customize workflows, transformations, and validation logic where needed.<br>• Document configuration details, mapping rules, and support procedures to enable ongoing maintenance.<br>• Provide post-implementation support, including availability for future template updates and intermittent enhancement work as needed.