<p>We are looking for a Business Systems Analyst to support business process improvement and data-driven decision-making in Branford, Connecticut. This role focuses on analyzing system needs, reviewing business documentation, and translating operational requirements into effective technical solutions. The ideal candidate brings hands-on experience with Oracle-based environments, strong SQL and PL/SQL capabilities, and the ability to work across teams to strengthen enterprise systems.</p>
<p>We are seeking a highly skilled and motivated individual to join our client's team as a Business Systems Analyst. In this role, you will be responsible for optimizing, improving, and maintaining their ERP system, as well as analyzing and improving business processes within the company.</p><ul><li>You will be managing and creating new reports in Power BI.</li><li>Working with their ERP system to upgrade to the cloud and continuous improvement as well as integrating technology into it.</li><li>You will be working with different teams to improve their technology and ERP system.</li><li>Some general IT training for end users and technical support may be involved.</li></ul>
<p><strong>Tier 2 IT Support Specialist</strong></p><p><br></p><p><strong>Location: </strong>Lee, MA (100% Onsite)</p><p><strong>Duration:</strong> 6-Month Contract with Potential Extension</p><p><strong>Compensation:</strong> Up to $31.00/hour</p><p><strong>Benefits:</strong> Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract</p><p><strong>Hours: </strong>40 Weekly, Monday through Friday </p><p><br></p><p><strong>Overview</strong></p><p><br></p><p>Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.</p><p><br></p><p>The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p><strong>IT Vendor & Applications Analyst</strong></p><p><strong>Location:</strong> Remote (Supporting a client in Hartford, CT) </p><p><strong>Job Type:</strong> Contract (8+ Months)</p><p><strong>Hours:</strong> 40 Weekly </p><p><strong>Days: </strong>Monday- Friday </p><p><br></p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an organized and proactive IT Vendor & Applications Analyst to support a large-scale enterprise initiative involving application lifecycle management, software portfolio optimization, and vendor coordination.</p><p>This role will partner closely with business stakeholders, IT teams, vendors, procurement, finance, and other cross-functional groups to help manage application-related projects, track key milestones, drive accountability, and ensure successful execution of strategic initiatives.</p><p>The ideal candidate is highly organized, communicates effectively with both technical and non-technical teams, and is comfortable following up on action items to keep projects moving forward.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Coordinate application-related projects and technology initiatives across multiple business units</li><li>Act as a liaison between business stakeholders, IT teams, and third-party software vendors</li><li>Gather, document, and track business and technical requirements</li><li>Maintain project plans, status reports, risk logs, and action item trackers</li><li>Support software vendor management activities, including renewals, licensing reviews, contract administration, and service agreements</li><li>Review vendor proposals, statements of work, pricing models, and licensing options</li><li>Track project milestones, deliverables, dependencies, and escalation items</li><li>Assist with application onboarding, migration, enhancement, and retirement efforts</li><li>Coordinate with Legal, Procurement, Finance, and Technology teams throughout project lifecycles</li><li>Analyze data and create reports using Microsoft Excel and other business tools</li><li>Identify opportunities for process improvement, cost savings, and operational efficiency</li><li>Prepare project updates and executive-level status communications</li></ul><p><br></p><p><br></p><p><br></p>
<p><strong>Level II - IT Support Analyst (Contract-to-Hire)</strong></p><p><strong>Location:</strong> Hartford, CT 06103 (Fully Remote)</p><p><strong>Job Type:</strong> Contract-to-Hire</p><p><strong>Duration:</strong> 90-Day Contract-to-Hire</p><p><strong>Compensation:</strong> Up to $35.00/hour</p><p><strong>Schedule:</strong> Monday-Friday, 40 Hours Per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.</p><p>The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul><p><strong>Technical Environment</strong></p><p>Experience with some or all of the following technologies is preferred:</p><ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul><p><br></p>
We are looking for a Business Analyst to support a long-term contract engagement in Farmington, Connecticut. This role will guide requirements definition and solution design for a repair business initiative, working closely with business stakeholders and technical teams to clarify needs, surface process gaps, and translate priorities into actionable plans. The position is ideal for someone who can organize cross-functional discussions, document future-state workflows, and help move the program from design through testing and readiness activities.<br><br>Responsibilities:<br>• Lead discovery sessions with stakeholders to capture business needs, identify operational pain points, and define desired future-state processes.<br>• Translate business objectives into clear functional requirements, user stories, process flows, and formal documentation for delivery teams.<br>• Coordinate conversations across business, technical, and platform subject matter experts to align solution design decisions.<br>• Perform gap assessments between current workflows and proposed capabilities, highlighting risks, dependencies, and areas requiring clarification.<br>• Support Agile delivery practices by helping manage requirements backlogs, refining scope, and participating in sprint-related ceremonies as needed.<br>• Prepare and maintain business requirement documents and related artifacts to ensure traceability from design through validation.<br>• Plan and support testing activities, including validation of contract creation, time entry data, cost calculations, and invoicing outcomes across connected systems.<br>• Facilitate meetings, track follow-up actions, and communicate decisions, open questions, and status updates to project leadership and delivery teams.