<p><strong>Job Title:</strong> Director, Customer Experience & Operations **Permanent, full time**</p><p><strong>Location</strong>: Must be able to commute to Amherst, MA 1x a week!</p><p><strong>Compensation</strong>: up to $100,000, DOE</p><p><strong>Benefits</strong>: strong package with extensive PTO!</p><p><br></p><p><strong>Overview:</strong></p><p> We’re looking for a strategic and customer-focused Director to lead initiatives that enhance the end-to-end customer experience. This role drives operational excellence, translates customer insights into action, and collaborates across teams to deliver high-quality, scalable service solutions. Ideal candidates bring strong leadership, process improvement expertise, and a passion for creating seamless customer journeys.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead customer experience initiatives using data and insights to inform strategy and improve service delivery.</li><li>Drive cross-functional collaboration to ensure consistent, high-quality customer interactions across all channels.</li><li>Optimize operations through cost-effective solutions and process improvements.</li><li>Support workflows in partnership with program and IT teams.</li><li>Maintain and enhance SOPs to ensure operational consistency and compliance.</li><li>Coach and develop a high-performing team; align team goals with customer success metrics.</li><li>Contribute to customer success programs that promote retention and engagement.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Operations, or related field.</li><li>5+ years in customer experience or operations, including 3+ years in a leadership role.</li><li>Experience with Lean, Six Sigma, or similar process improvement frameworks.</li><li>Strong project management and data analysis skills; familiarity with CRM and service platforms.</li></ul><p><br></p>
We are looking for an experienced Accounting Manager/Supervisor to join our team as a permanent consultant. In this role, you will apply your accounting expertise to support a variety of projects, collaborating closely with client leadership to deliver impactful results. This position offers a unique opportunity to enjoy work-life balance, stability, and opportunities for growth while being part of a Fortune 500 company.<br><br>Responsibilities:<br>• Provide leadership and expertise in performing and reviewing routine financial closings.<br>• Prepare accurate financial statements and supporting analyses to meet client needs.<br>• Assist with the development and refinement of budgets and forecasts.<br>• Propose and implement process improvements to enhance efficiency and accuracy.<br>• Collaborate with client finance teams and leadership to deliver tailored accounting solutions.<br>• Utilize ERP systems and accounting software to streamline financial operations.<br>• Analyze financial data to identify trends and provide actionable insights.<br>• Ensure compliance with relevant accounting standards and regulations.<br>• Support clients in navigating complex accounting challenges and system transitions.<br>• Expand client networks by working alongside financial leaders across various industries.
<p><strong>Job Summary:</strong></p><p>We are seeking a detail-oriented and experienced <strong>Senior Accountant</strong> to join our finance team. This role is responsible for overseeing general accounting operations, ensuring accuracy in financial reporting, and supporting strategic financial planning. The ideal candidate will have strong analytical skills, a deep understanding of accounting principles, and the ability to lead and mentor junior staff.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and analyze monthly, quarterly, and annual financial statements.</li><li>Manage general ledger accounting, including journal entries and account reconciliations.</li><li>Ensure compliance with GAAP and internal financial policies.</li><li>Assist with budgeting, forecasting, and variance analysis.</li><li>Coordinate and support external audits and tax filings.</li><li>Monitor and improve internal controls and accounting procedures.</li><li>Lead month-end and year-end close processes.</li><li>Supervise and mentor junior accountants and accounting assistants.</li><li>Collaborate with cross-functional teams to support financial decision-making.</li></ul><p><strong>Preferred Skills:</strong></p><ul><li>Familiarity with ERP systems and financial automation tools.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Sr. Accountant in the Glastonbury area! In this role, you will play a key part in analyzing financial data, ensuring compliance with regulations, and contributing to the accuracy of financial reporting. The ideal candidate will bring strong analytical skills, a deep understanding of accounting principles, and a passion for driving financial excellence.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed analysis of gross margins for primary product lines, identifying and investigating any unusual variances.</p><p>• Assess financial data to uncover trends, variances, and opportunities for improvement that align with organizational objectives.</p><p>• Review and verify the accuracy of postings made to the General Ledger.</p><p>• Prepare and post monthly journal entries to ensure accurate financial records.</p><p>• Collaborate in the preparation of timely and accurate financial statements to support management decision-making.</p><p>• Reconcile balance sheet accounts and perform in-depth analysis of revenue and expenses.</p><p>• Ensure adherence to internal controls, company policies, and regulatory requirements.</p><p>• Provide support during the annual audit and budget preparation process.</p><p>• Contribute to various projects, including process improvements and data analytics initiatives.</p><p>• Assist team members in meeting deadlines and achieving project goals.</p>
<p>We are seeking a highly motivated and detail-oriented <strong>Assistant Controller</strong> to join our dynamic team. This role is ideal for professionals looking to broaden their experience in a fast-paced environment with exposure to all levels of senior management and ownership. It serves as a steppingstone to more senior leadership roles, offering visibility and influence across the organization.</p><p> For immediate consideration as Assistant Controller, candidates can reach out directly to Robert LePage at 508-205-2123.</p><p>Key Responsibilities:</p><ul><li>Oversee the general ledger and ensure timely and accurate month-end and year-end close processes.</li><li>Manage day-to-day accounting operations including journal entries, account reconciliations, accruals, and intercompany transactions.</li><li>Lead the preparation and review of financial statements in accordance with GAAP.</li><li>Supervise and mentor accounting staff, fostering professional development and team collaboration.</li><li>Coordinate with external auditors and support audit preparation and compliance efforts.</li><li>Maintain and improve internal controls and accounting policies.</li><li>Collaborate cross-functionally with FP& A, operations, and executive leadership to support strategic initiatives.</li><li>Assist in budgeting, forecasting, and variance analysis.</li><li>Provide insights and recommendations to senior management based on financial data and trends.</li></ul><p>Why This Role Stands Out:</p><ul><li>Direct exposure to executive leadership and ownership, offering a unique opportunity to influence decision-making.</li><li>A broad scope of responsibilities that includes both tactical and strategic accounting functions.</li><li>Ideal for candidates seeking a pathway to Controller or Director-level roles.</li><li>Opportunity to shape and improve accounting processes in a growing organization.</li></ul><p><br></p>
<p>We are looking for an experienced Controller to join our team on a contract basis south of Hartford. In this role, you will play a critical part in managing financial operations and ensuring accurate reporting. The ideal candidate is detail-oriented, proficient in accounting processes, and has strong analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and maintain the general ledger to ensure accuracy and compliance with accounting standards.</p><p>• Perform month-end closing activities, including preparing necessary reports and reconciliations.</p><p>• Create and post journal entries while ensuring proper documentation and approval.</p><p>• Conduct account reconciliations to identify discrepancies and resolve issues promptly.</p><p>• Use Excel for data analysis, reporting, and maintaining accurate financial records.</p><p>• Collaborate with other departments to provide financial insights and support decision-making.</p><p>• Ensure adherence to internal controls and company policies during all financial operations.</p><p>• Prepare financial statements and reports for management review.</p><p>• Assist with audits by providing necessary documentation and responding to inquiries.</p>
<p>We are searching for a Sr. Accountant to join our team in the distribution industry, located the Bloomfield, Connecticut area. As a Sr. Accountant, you will play a vital role in managing our financial operations, ensuring accurate and timely financial reporting, and providing valuable insights to support business decision-making. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the creation and analysis of financial statements, ensuring accuracy, completeness, and compliance with accounting principles and regulatory requirements.</p><p>• Manage the month-end and year-end closing processes, which includes reviewing journal entries, reconciling accounts, and analyzing financial data.</p><p>• Monitor and analyze costs and provide recommendations for cost optimization.</p><p>• Collaborate with cross-functional teams to develop and maintain standard costing models, providing accurate cost data for pricing decisions and profitability analysis.</p><p>• Conduct variance analysis and investigate discrepancies between budgeted and actual costs, identifying areas for improvement and implementing corrective actions.</p><p>• Assist in the development and monitoring of internal controls to safeguard company assets, ensuring compliance with company policies and procedures.</p><p>• Support external audits and ensure timely and accurate provision of information to auditors.</p><p>• Provide financial guidance and support to management, including budgeting, forecasting, and financial modeling.</p><p>• Stay updated with accounting standards and industry trends, recommending and implementing process improvements to enhance efficiency and accuracy.</p><p>• Mentor and train junior accounting staff, fostering their professional growth and development.</p><p><br></p><p>*For quickest consideration please email directly to chelsea.halon@roberthalf com vs “applying”. </p><p>All inquiries are confidential. Please note: at Robert Half we never present your background to a client company without your permission. </p><p>Chelsea.halon@roberthalf com</p>
<p><strong>Staff Accountant </strong>- Milford CT</p><p><strong>Reference ID:</strong> BR0013307998</p><p><strong>Contact:</strong> Brittany Rizzo / [email protected]</p><p><br></p><p>Our growing client is adding a staff accountant to their team! In this role, you will play a key part in managing financial records, ensuring compliance with tax regulations, and supporting accurate reporting processes. This position offers an opportunity to contribute to the financial health of the organization while honing your accounting skills, and working under a top notch Controller. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and review corporate tax returns to ensure compliance</p><p>• Manage sales tax filings and address related inquiries.</p><p>• Post and reconcile journal entries to maintain accurate financial records.</p><p>• Maintain and update the general ledger to reflect all transactions accurately.</p><p>• Assist with month-end close processes, including account reconciliations and reporting.</p><p>• Analyze financial data and prepare reports for management review.</p><p>• Collaborate with team members to improve accounting processes and procedures.</p><p>• Support audits by providing necessary documentation and information.</p><p>• Monitor and ensure adherence to company accounting policies.</p><p>• Backup for accounts payable, accounts receivable and payroll functions as needed</p>
<p><strong><u>Property Operations Administrator</u></strong> (business office environment - not onsite at a property)</p><p>Direct-Hire / Permanent position</p><p>Robert Half contact: Drew.Schroll@RobertHalf com. </p><p><br></p><p>**Are you currently working onsite on a property but feel limited with your growth and would like to transition into an office position where you can bring your first-hand experience to be an asset to this opening? This could be a great job for you!**</p><p><br></p><p><br></p><p>*Fully onsite role, 5 days per week in office - standard M-F core business hours schedule)</p><p><br></p><p><br></p><p>Robert Half has partnered with a an established but rapidly growing property management business in their search of a Property Operations Administrator. This role is open due to growth and expansion within the organization! Our client is looking for someone to oversee and enhance the daily management of a multifamily residential portfolio. This role is essential for ensuring operational efficiency, maintaining compliance, and fostering communication between on-site teams and corporate leadership. The ideal candidate will bring expertise in property management and a proactive approach to streamlining processes and supporting organizational goals.</p><p><br></p><p><em><u>Responsibilities:</u></em></p><p>• Coordinate and manage daily operations for multifamily residential properties, ensuring smooth processes and timely resolution of issues.</p><p>• Serve as the primary liaison between on-site staff and corporate leadership, facilitating clear communication and collaboration.</p><p>• Oversee compliance with HUD and LIHTC regulations, ensuring all properties meet required standards.</p><p>• Support property management teams with operational strategies to achieve organizational objectives.</p><p>• Conduct regular reporting and analysis to monitor property performance and identify areas for improvement.</p><p>• Utilize Yardi software to manage property data, track financials, and streamline administrative tasks.</p><p>• Assist with tenant relations and address concerns to maintain positive community environments.</p><p><br></p><p><br></p><p>Our client offers a great work environment and culture, strong benefit package, and growth opportunities from this position!</p><p><br></p><p><strong>For immediate consideration</strong>, please apply today or email your resume directly to: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p>
<p><strong>Job Title:</strong> Executive Assistant (Permanent Position!)</p><p><strong>Location:</strong> Hartford, CT (Fully Onsite)</p><p><strong>Position Type:</strong> Full-Time, Permanent</p><p><strong>Compensation:</strong> $80,000–$90,000 (commensurate with experience)</p><p><br></p><p>Our client is a mission-driven non-profit organization based in Hartford, CT, committed to making a meaningful impact in our community. We are seeking a highly skilled and professional <strong>Executive Assistant</strong> to support an Executive level Manager. This is a fully onsite role offering the opportunity to work closely with passionate individuals in a collaborative and purpose-driven environment.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Executive Assistant will play a critical role in supporting the Executive Manager and overall organizational efficiency. The ideal candidate will have a strong background in executive support, excellent communication skills, and a proactive mindset.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendar and scheduling needs for the Executive Manager</li><li>Coordinate internal and external meetings, including Board of Directors meetings</li><li>Arrange occasional travel, including itineraries and logistics</li><li>Maintain and organize internal data, records, and documents</li><li>Assist with program management and implementation</li><li>Prepare agendas, presentations, and reports for leadership and board meetings</li><li>Serve as a liaison with internal staff, board members, and external partners</li><li>Handle confidential information with discretion and professionalism</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum 5 years of Executive Assistant experience, preferably in a non-profit or mission-driven setting (industry is not a must, just a plus!)</li><li>Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)</li><li>Demonstrated excellence in calendar management and scheduling</li><li>Exceptional written and verbal communication skills</li><li>High level of professionalism, discretion, and integrity</li><li>Outstanding organizational skills and attention to detail</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p><br></p><p><strong>Please apply today if you meet the above requirements to Daniele.Zavarella@roberthalf com!</strong></p>
<p>We are seeking an experienced <strong>Senior Marketing Specialist </strong>with 7+ years of experience for a fully remote position with our client on the East Coast. Must have experience in the insurance or financial services industries. Must be able to work East Coast hours. Must have experience with Salesforce, CRM platforms, Excel, and Tableau. Salary is up to 95K with some flex depending on experience and qualifications.</p><p><strong> </strong></p><p>The Senior Marketing Specialist develops member segmentation strategies, journey maps, and personalized experiences to drive engagement, growth, and retention. This role combines strategic thinking, creativity, data insights, and collaboration to deliver measurable marketing outcomes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Create and execute marketing initiatives driven by business goals, segmentation strategies, and market trends.</li><li>Design personalized segmentation strategies, including account-based marketing, to enhance engagement and growth.</li><li>Collaborate with sales and member relations teams to align on priorities, goals, and execution.</li><li>Partner with digital, events, and content teams to ensure strategy alignment and maximize program effectiveness.</li><li>Track and analyze metrics to assess campaign effectiveness, optimize performance, and generate actionable insights.</li><li>Support sales teams with insights, campaign strategies, and marketing collateral.</li><li>Manage budgets and operational activities for segment-specific marketing programs.</li><li>Conduct market analysis to inform and refine marketing strategies.</li></ul>
<p><strong><u>Administrative Assistant</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>*Fully onsite, 5 days per week in the office*</p><p><br></p><p>Robert Half has partnered with a leading marine services organization in their search of an Administrative Assistant for their office. In this role, the Administrative Assistant will be supporting the President of the business as well as Project Managers on day-to-day operations. The ideal candidate is organized, adaptable, and comfortable working in a collaborative office environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain a variety of certifications</p><p>• Ordering office supplies</p><p>• Daily, weekly, monthly report generation</p><p>• Petty cash</p><p>• Obtain approvals for AP invoices as needed</p><p>• A variety of industry-specific documentation and forms maintained</p><p><br></p><p>Our client has THE BEST benefits package in the industry and have many long-term employees because of the culture at the company. </p><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p>
<p><strong>Job Posting: Administrative Assistant – Higher Education</strong></p><p><strong>Employment Type:</strong> Contract to Hire</p><p><br></p><p>Are you a highly organized and detail-oriented individual looking to make an impact in the higher education sector? Our client, a reputable institution in the Springfield, MA area, is seeking an Administrative Assistant to support their team in executing day-to-day operations seamlessly.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support, including calendar management, scheduling meetings, preparing reports, and drafting correspondence.</li><li>Organize and maintain digital and physical files, ensuring all documentation is accurate and accessible.</li><li>Serve as the front-line contact for internal and external communications, including responding to inquiries from staff, faculty, and students.</li><li>Assist in the coordination of events, workshops, or departmental activities.</li><li>Process purchase orders, invoices, and other financial or departmental paperwork.</li><li>Maintain office supplies inventory and place orders as necessary.</li><li>Support departmental initiatives, including data collection and analysis, as needed.</li></ul><p><strong>Requirements:</strong></p><ul><li>Proven experience in an administrative, office support, or similar role.</li><li>Exceptional time-management skills and the ability to prioritize tasks effectively.</li><li>Strong verbal and written communication skills.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and familiarity with Google Workspace and Workday. </li><li>Relevant experience in the higher education industry is preferred but not required.</li><li>Ability to adapt quickly to new challenges and remain focused in a dynamic environment.</li><li>A proactive and collaborative mindset, with strong problem-solving skills.</li></ul><p><strong>Why You'll Love Working Here:</strong></p><ul><li>Be part of a mission-driven institution dedicated to shaping the future through education.</li><li>Opportunity to work in a collaborative and enriching environment.</li><li>Access to resources and programs that support professional growth and development.</li></ul>
<p>• The Billing, Credit & Collections Specialist generates project invoice transactions and oversees assigned Accounts Receivable (A/R) Collections, ensuring the integrity and accuracy of A/R transactions</p><p>• Manage the processing of cash receipts daily; monitor client accounts regularly and identify and pursue delinquent accounts</p><p>• Research and resolve payment discrepancies, short pays, and customer disputes in a professional manner</p><p>• Enter invoices to supplier portals</p><p>• Collaborate with the sales, customer service, and finance teams to resolve billing issues</p><p>• This position interacts closely with the company’s Proposals & Contracts and Project Management teams, and has high visibility across the organization, driving company operations for billing and collections</p><p>• Independently lead the Collections function to ensure prompt and orderly collection of billed transactions; regularly engage within the Company (Finance, Project Managers, Business Development, etc.) and with external customers to elevate A/R Collections to an optimal level</p><p>• Tactfully & extensively communicate (phone and email) to critical and sizeable clients seeking payment on funds owed for work completed</p><p>• Prepare and issue monthly invoices for all billable projects and costs, including hourly, unit, and pass-through; guarantee timely and accurate tracking of customer contracts, change orders, and service invoices; meet departmental billing deadlines</p><p>• Prepare monthly client financial summaries and estimates, and report KPI type data on A/R, cash collections, and days sales outstanding (DSO) to the Senior Leadership Team within the Company</p><p>• Responsible for account reconciliation and analysis for balance sheet accounts including but not limited to cash and accounts receivable</p><p>• Research, review, obtain approval (as needed), and process credit memo requests, and support Project Management with customer billing inquiries; research unpaid or disputed amounts and engage Proposals & Contracts, Project Management, and Finance departments to lead resolution and correction of customer issues and billing errors</p><p>• Responsible for analyzing the creditworthiness of prospective and current customers and make recommendations for credit limit and payment terms.</p><p>• Examining credit history using credit agency tools (D& B) and evaluating potential risks</p><p>• Provide year-end support of auditor requirements, which may include research and reconciliation; perform additional assignments, as directed by Finance Manager</p><p>• Participate in efforts to achieve department and company goals</p><p>• Create and update suppliers</p><p>• Performs other duties as assigned</p><p>• Crosstrain within the accounting department</p><p><br></p>
<p>Seeking an experienced Sales Tax Accountant to oversee sales and use tax compliance for a growing company in the New Haven area! In this role, you will handle multi-jurisdictional tax filings, manage audits, and conduct tax research while ensuring compliance with state and local regulations. This is a collaborative position that involves working closely with external tax firms and internal teams to streamline processes and maintain accurate tax reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and submit monthly, quarterly, and annual sales and use tax returns for multiple states and local jurisdictions.</p><p>• Coordinate with external tax firms to address requests related to corporate tax return preparation.</p><p>• Lead and manage all phases of sales and use tax audits, including document collection and auditor communication.</p><p>• Configure and maintain sales tax software systems to ensure precise tax calculations.</p><p>• Oversee the collection, validation, and organization of customer tax exemption certificates.</p><p>• Provide guidance and training to Accounts Receivable staff, serving as a subject matter expert.</p><p>• Identify and implement process improvements to enhance efficiency in tax compliance workflows.</p><p>• Review and address notices from government agencies regarding sales and use tax issues.</p>
<p>We are looking for a Senior Cloud Engineer to join our team in Oxford, Massachusetts. In this role, you will design, implement, and maintain scalable cloud solutions, leveraging your expertise in AWS technologies and automation tools. This position requires a strong background in cloud engineering and a commitment to delivering high-quality, efficient systems. This is a hybrid position, onsite 3 days a week. Candidates must have GC or be USC.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain scalable, secure cloud infrastructures using AWS tools and services.</p><p>• Implement and optimize CI/CD pipelines to streamline software development and deployment processes.</p><p>• Design and deploy automation solutions for system provisioning, monitoring, and scaling.</p><p>• Collaborate with cross-functional teams to ensure seamless integration of cloud solutions.</p><p>• Monitor system performance using tools like Amazon CloudWatch and recommend improvements.</p><p>• Manage backup strategies and disaster recovery plans to ensure data integrity.</p><p>• Work on API development and integration to enhance system functionality.</p><p>• Perform cluster analysis to optimize resource allocation and system efficiency.</p><p>• Ensure compliance with organizational and industry standards through rigorous testing and validation.</p><p>• Provide mentorship and technical guidance to engineers who are newer to the field, fostering team growth.</p>
<p>We are looking for an experienced and driven Assistant Controller to join our accounting team in Auburn, Massachusetts. In this role, you will play a critical part in overseeing financial operations, ensuring accuracy in reporting, and supporting the growth of our organization. This position offers an excellent opportunity for growth and skill enhancement within a well-established leader in the heavy highway construction industry.</p><p><br></p><p>For immediate interview please contact Victor Muller at 508 205 2136</p><p><br></p><p>Responsibilities:</p><p>• Supervise the daily operations of a small accounting team to ensure smooth workflow and accurate results.</p><p>• Oversee operational data to maintain accuracy and integrity in financial records.</p><p>• Prepare and manage financial schedules, ensuring timely and accurate reporting.</p><p>• Perform weekly and monthly reconciliations of general ledger accounts to maintain financial accuracy.</p><p>• Collaborate on month-end close processes, reporting activities, and regulatory filings.</p><p>• Contribute to billing processes and assist with cash flow forecasting to support financial planning.</p><p>• Develop and deliver financial reports for management and other stakeholders as required.</p><p>• Support the accounting department in meeting high standards for deliverables to both internal and external parties.</p><p>• Utilize accounting software to enhance efficiency and maintain detailed financial records.</p><p>• Participate in identifying and implementing process improvements to optimize accounting operations.</p>
