4 results for Client Services Manager in Harrisburg, PA

New Holland, PA
onsite
Temporary
19 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment. Responsibilities: • Address customer inquiries and determine whether the issue falls within the scope of the customer service team. • Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority. • Escalate issues outside of your authority to the appropriate department for resolution. • Keep accurate records of all customer service interactions and inquiries. • Identify trends in customer issues and report them to support root cause analysis and improvements. • Greet visitors at the front desk and monitor building access when applicable. • Assist with administrative tasks like folding and assembling renewal mailings when needed. • Communicate effectively with customers through various channels, including phone, email, and in-person interactions. • Perform additional duties as assigned by your supervisor to support team objectives.
2026-03-20T00:00:00Z

Manheim, PA
onsite
Permanent
45000 - 60000 USD / Yearly
We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences. Responsibilities:• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.• Assist clients with filing auto and home insurance claims and address billing inquiries.• Update payment plans and follow up on property inspections to ensure compliance with agency processes.• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.• Record customer interactions in the agency management system.• Organize daily priorities using desk management standards and maintain a streamlined workflow.• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.• Build positive relationships with carrier personnel to ensure smooth operations.
2026-02-27T00:00:00Z

Harrisburg, PA
onsite
Temporary
25 - 27 USD / Hourly
Do you love helping people, crushing challenges, and being the person everyone knows they can count on? Then you’ll fit right in! We’re looking for a Senior Customer Service Representative who brings upbeat energy, strong leadership, and next-level customer support skills. What You’ll Be Doing<ul><li>Jump in to solve complex customer questions with confidence and a friendly attitude.</li><li>Support our team as a mentor, coach, and go-to problem solver.</li><li>Deliver excellent service through phone, email, chat, or in-person interactions.</li><li>Track and improve processes to create smoother, faster, better customer journeys.</li><li>Collaborate across departments to keep communication strong and solutions flowing.</li><li>Keep accurate records and help support department reporting.</li><li>Stay knowledgeable on products, policies, and updates — you’re the team’s resource!</li></ul>
2026-02-27T00:00:00Z

Mechanicsburg, PA
onsite
Temporary
18 - 20 USD / Hourly
Do you enjoy helping people and solving problems? Are you a confident communicator who thrives in a fast‑paced environment? We’re looking for a friendly, reliable Call Center Agent to join a team in Mechanicsburg, PA and deliver outstanding customer experiences every day. If you’re customer‑focused, motivated, and ready to grow—this could be the role for you! What You’ll Do<ul><li>Handling inbound and/or outbound calls with professionalism and empathy</li><li>Assisting customers with questions, requests, and issue resolution</li><li>Accurately documenting interactions in our system</li><li>Following call scripts, policies, and quality standards</li><li>Meeting performance goals for call quality, attendance, and productivity</li><li>Collaborating with team members and supervisors to improve service delivery</li><li>Maintaining a positive, customer‑focused attitude at all times</li></ul>
2026-03-17T00:00:00Z