We are looking for an experienced Collections Specialist to join our team in Baltimore, Maryland. This Contract to permanent position offers an excellent opportunity to utilize your expertise in business-to-business collections while maintaining a customer-focused approach. The ideal candidate will excel at building relationships, ensuring accurate account management, and driving payment resolutions.<br><br>Responsibilities:<br>• Conduct outreach to businesses to follow up on outstanding payments and resolve collection issues.<br>• Research and analyze account histories to accurately track payments and reconcile discrepancies.<br>• Verify purchase orders and ensure all invoices are correctly issued and documented.<br>• Maintain clear and detail-oriented communication with clients to facilitate payment updates.<br>• Develop and implement strategies to improve collection processes and minimize outstanding balances.<br>• Collaborate with internal teams to ensure accurate reporting and account management.<br>• Utilize Microsoft Excel to manage and organize financial data for collections tracking.<br>• Monitor accounts receivable to identify and address overdue payments.<br>• Provide exceptional customer service while maintaining a firm and detail-oriented demeanor.<br>• Prepare detailed reports on collection activities and progress for review.