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4 results for Customer Service Representative in Hampton, NH

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support customers in the utilities and infrastructure sector from Concord, New Hampshire. This is a Long-term Contract position offering an initial onsite training period of approximately 4 to 6 weeks, followed by a hybrid schedule with in-office work on Tuesdays and Thursdays. The ideal candidate will provide responsive service, handle customer inquiries with professionalism, and help resolve account and billing concerns in a fast-paced environment. Standard hours are Monday through Friday, with flexibility required during emergency situations such as storm-related schedule changes. Responsibilities: • Respond to incoming customer calls and deliver timely, courteous support for service-related questions and concerns. • Assist customers with billing inquiries, explain account details clearly, and help resolve payment or statement issues. • Record customer interactions accurately in the CRM system to maintain complete and up-to-date account information. • Investigate service requests and coordinate follow-up actions to ensure issues are addressed efficiently. • Provide clear information about company services, account processes, and next steps so customers know what to expect. • Manage a high volume of inquiries while maintaining accuracy, professionalism, and attention to detail. • Adapt to changing business needs, including modified schedules during emergency response periods such as severe weather events.
2026-05-20T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance. Responsibilities: • Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle. • Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards. • Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule. • Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes. • Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress. • Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements. • Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear. • Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities. • Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience.
2026-05-21T00:00:00Z

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Nashua, New Hampshire in a Contract to Permanent role. This position focuses on delivering responsive support to business customers, managing order activity, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer interactions with administrative follow-up. Responsibilities: • Respond to incoming customer calls with a detail-oriented approach, resolving questions and providing timely support. • Enter and manage business-to-business orders while confirming details and coordinating next steps accurately. • Record customer communications and account updates in CRM and related internal platforms to maintain clear documentation. • Assist customers with product, order, and account-related inquiries, ensuring issues are addressed thoroughly. • Complete administrative support work, including follow-up tasks and general back-office coordination as needed. • Monitor customer accounts and take appropriate action when service issues, order discrepancies, or account concerns arise. • Perform billing-related activities, review account charges, and help manage open backorders to support order fulfillment. • Maintain accurate customer records by updating account details, order information, and interaction history consistently.
2026-05-21T00:00:00Z

Sales Support Coordinator

Burlington, MA
onsite
Permanent / Full Time
60000 - 85000 USD / Yearly
Robert Half is working with a respected manufacturing client in the Burlington area seeking a Sales Support Coordinator to join its team. This is a permanent role, reporting into a Senior Manager, supporting a team of established sales representatives. This opportunity blends client support responsibilities and internal sales support functions. The work is fast-paced while also requiring attention to detail. The desired Sales Support Coordinator should have at least 3 years of professional experience and above average customer service skills. Top notch technical skills are required. Prior B2B industry experience is preferred. A degree is preferred, not required. The culture here is fantastic and this employer is consistently voted a top place to work. For the right experience our client is offering a starting base salary up to $80,000 + bonus. The benefits are competitive. If interested and qualified please apply to this listing ASAP, or email Bill.Nichols@roberthalf directly with an updated resume. Thanks!
2026-04-30T00:00:00Z