<ul><li>Develop and configure ServiceNow modules: ITSM, HRSD, Facilities, CMDB, Asset, and custom apps.</li><li>Build catalog items, workflows, Flow Designer actions, UI Policies, Client Scripts, and Business Rules.</li><li>Develop integrations with systems like PeopleSoft, Identity Management, LMS platforms, and facilities systems.</li><li>Support data imports, API integrations, and platform upgrades.</li><li>Collaborate with campus departments to gather requirements and document solutions.</li><li>Maintain platform security, roles, ACLs, and system health.</li><li>Provide Tier 3 support and create technical/user documentation.</li></ul>