<p>We are looking for a Tier III Support Technician to serve as an escalation point for complex technical issues and support enterprise IT environments across endpoints, servers, and cloud platforms. This role requires deep technical troubleshooting, systems administration skills, and the ability to work independently on advanced issues and projects.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as Tier III escalation support for complex endpoint, system, and network issues</li><li>Troubleshoot Windows/macOS endpoints, servers, and enterprise applications</li><li>Administer Active Directory, Group Policy, Microsoft 365, and identity platforms</li><li>Manage endpoint management tools (Intune, SCCM/MECM, JAMF, etc.)</li><li>Diagnose and resolve performance, security, and configuration issues</li><li>Implement and support security policies, patching, and vulnerability remediation</li><li>Collaborate with network, server, and security teams on infrastructure projects</li><li>Document solutions, procedures, and knowledge base articles</li><li>Mentor Tier I/II technicians and provide technical guidance</li></ul><p><br></p>
<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>
<p>🌟 Now Hiring: <strong>Legal Secretary </strong>– Atlanta, GA 🌟</p><p><br></p><p>Are you an organized, detail‑driven legal professional ready to make an impact? Join our dynamic team in <strong>Atlanta, Georgia</strong>, where your expertise in litigation support and commitment to exceptional client service will shine! ✨⚖️</p><p><br></p><p>We’re searching for a <strong>dedicated Legal Secretary</strong> who thrives in a fast-paced environment, masters deadlines like a pro, and handles confidential matters with absolute professionalism. If that sounds like you—keep reading! 👇</p><p><br></p><p>🔐 <strong>What You’ll Do</strong></p><p>⭐ Draft and edit legal documents & correspondence (pleadings, discovery, memos, reports).</p><p>⭐ Organize and maintain electronic and physical files for easy access and compliance.</p><p>⭐ Manage calendars, schedules, and deadlines for attorneys and team members.</p><p>⭐ Coordinate meetings, conferences, and travel arrangements.</p><p>⭐ Review and finalize billable time entries and client invoices.</p><p>⭐ Respond to inquiries and conduct research to support ongoing matters.</p><p>⭐ Protect confidential information and sensitive materials.</p><p>⭐ Collaborate with attorneys and staff to provide strong administrative support.</p><p>⭐ Utilize Microsoft Office and video conferencing tools with confidence.</p><p>⭐ Assign litigation codes accurately using firm processes and best practices.</p><p><br></p><p>💼 <strong>Why You’ll Love Working With My Client</strong></p><p>You’ll join a team that values professionalism, teamwork, and excellence. Your contributions truly matter, and you’ll have the opportunity to support meaningful, high-impact legal work. 🙌</p>
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
