Help Desk Tier 3 Jobs in Atlanta, GA

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Sr. Manager TechOps

Atlanta, GA
onsite
Permanent / Full Time
140000.00 - 160000.00 USD / Yearly
We are looking for an experienced technology operations leader to oversee infrastructure, support services, and security functions for a growing organization based in Atlanta, Georgia. This role is ideal for someone who can balance strategic planning with direct involvement in day-to-day operations, while guiding a small IT team and coordinating external partners. The successful candidate will bring strong technical depth, sound business judgment, and the ability to translate operational priorities and risks for non-technical stakeholders. Responsibilities: • Direct daily technology operations across infrastructure, end-user support, systems administration, network reliability, and information security. • Lead and mentor a small-to-midsize IT team while remaining actively involved in troubleshooting, service delivery, and operational improvements. • Manage core Microsoft-based environments, including Azure and Active Directory, to support performance, availability, and scalability. • Oversee cybersecurity practices by strengthening controls, monitoring risk, and supporting compliance-focused operational standards. • Administer help desk processes and ticket workflows using a service management platform such as Freshservice or a comparable system. • Coordinate vendor partnerships, negotiate service agreements, and hold third-party providers accountable for delivery and performance. • Guide formal change management activities, including leadership of Change Advisory Board discussions and approval processes. • Prepare and manage IT budgets, align spending with business needs, and prioritize investments across operational initiatives. • Communicate technology performance, operational issues, and risk considerations clearly to leaders across the business.
2026-11-03T13:43:39Z

IT Support Specialist (Legal Technologies)

Atlanta, GA
remote
Temporary to Hire
35.00 - 40.00 USD / Hourly
OverviewWe are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.The ideal candidate will have strong experience with Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms. Prior law firm experience is required. Responsibilities<ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
2026-11-06T15:23:43Z

ERP Specialist

Atlanta, GA
remote
Temporary / Contract
- USD / Hourly
Job Title: ERP SpecialistRole Type: Contract (6 Months, Potential to Extend)Work Location: Hybrid – Atlanta, GASchedule: Full-Time (40 hrs/week) Position OverviewWe are seeking an experienced ERP Specialist for a 6-month contract engagement with potential for extension. In this role, you will be instrumental in supporting, optimizing, and configuring our Enterprise Resource Planning (ERP) platform to align with business operations across finance, supply chain, and reporting functions. Working closely with cross-functional business leads, IT, and external implementation partners, you will manage day-to-day functional support, troubleshoot system issues, design process improvements, and assist with integrations and reporting enhancements.Key Responsibilities<ul><li>System Administration & Support: Serve as a primary functional and administrative subject matter expert for the ERP platform, addressing tier-2/3 user support requests, resolving system errors, and maintaining user permissions and security roles.</li><li>Process Optimization & Configuration: Analyze existing business workflows (Finance, Procurement, Order Management, Inventory) to configure system parameters, custom fields, approval workflows, and business rules.</li><li>Data Integrity & Reporting: Oversee data governance, perform routine data cleanups, and build custom reports, dashboards, and financial extracts for leadership and department heads.</li><li>Integrations & Upgrades: Assist in managing third-party system integrations (CRM, HRIS, WMS, Banking portals), participating in system upgrade testing, patch deployments, and regression testing.</li><li>Documentation & Training: Create clear functional documentation, standard operating procedures (SOPs), and end-user training materials to drive system adoption across business units.</li></ul>
2026-11-02T14:54:06Z

Fron Desk Coordinator

Kennesaw, GA
onsite
Temporary / Contract
18.05 - 20.90 USD / Hourly
We are looking for a Front Desk Coordinator to serve as the first point of contact for our office. This Long-term Contract position is ideal for someone who enjoys creating a welcoming environment while keeping daily front office operations organized and efficient. The selected candidate will support visitors, manage administrative tasks, and help ensure smooth communication across the workplace. Responsibilities: • Welcome guests and staff in a courteous and attentive manner, directing visitors appropriately while maintaining accurate sign-in records and following site security procedures. • Coordinate calendars by arranging appointments, scheduling meetings, and managing conference room bookings to support daily office needs. • Handle incoming mail and package deliveries, ensuring items are sorted promptly and distributed to the correct recipients. • Assist with office supply coordination by helping place orders, monitoring stock levels, and keeping inventory records up to date. • Provide administrative support through data entry, document preparation, record organization, and routine filing activities. • Keep the front desk and reception area neat, presentable, and ready to receive visitors throughout the workday. • Respond to routine questions in person and over the phone, offering general information about the company in a courteous and timely way. • Partner with internal teams to help organize office activities and maintain clear day-to-day communication across departments.
2026-10-30T13:48:43Z

IT Systems Director

Atlanta, GA
onsite
Permanent / Full Time
170000.00 - 210000.00 USD / Yearly
We are looking for an experienced IT Systems Director to lead the evolution of our business systems environment in Atlanta, Georgia. This role will shape a more efficient, scalable technology foundation by improving system structure, strengthening data reliability, and aligning tools with operational goals. The ideal candidate brings strong expertise in Smartsheet, database strategy, and cross-functional collaboration, along with the ability to turn business needs into practical technical solutions. Responsibilities: • Direct the redesign of the organization’s Smartsheet environment to create a cleaner, more scalable framework that supports long-term growth. • Oversee the configuration and governance of Smartsheet assets, including dashboards, workflows, reports, forms, automations, and user permissions. • Define data standards and control practices that improve accuracy, consistency, and accountability across critical business information. • Collaborate with department leaders to assess operational needs and translate them into effective systems, reporting structures, and process improvements. • Lead database planning, implementation, and ongoing optimization across core platforms to support dependable reporting and decision-making. • Manage integrations between Smartsheet and other essential business applications, including finance, billing, and asset-related systems. • Reduce manual work by identifying automation opportunities, removing duplicate data, and improving system connectivity. • Oversee third-party IT vendors and managed service providers to ensure strong support for infrastructure, Microsoft systems, access controls, and cybersecurity operations. • Guide system enhancements, testing, documentation, user training, and data migration efforts to support adoption and operational continuity. • Serve as a strategic advisor to senior leadership on technology investments, system scalability, and information management priorities.
2026-11-03T13:38:43Z

IT Manager/Director

Covington, GA
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead technology operations for a manufacturing environment in Duluth, Georgia. This role will guide site-level IT strategy, maintain secure and dependable systems, and partner with business leaders to ensure technology supports production, continuity, and long-term growth. The position also plays a key role in aligning local services with enterprise standards while leading teams, vendors, and critical infrastructure initiatives. Responsibilities: • Direct daily IT operations for the site, ensuring stable, secure, and responsive technology support across a 24/7 manufacturing setting. • Oversee core infrastructure, including servers, networks, wireless connectivity, telecommunications, virtualization platforms, and end-user computing services. • Enforce cybersecurity policies by coordinating patch management, access governance, risk reduction activities, system monitoring, and security best practices across IT environments. • Create, maintain, and regularly validate disaster recovery and business continuity plans to protect essential systems and reduce operational downtime. • Lead site technology alignment efforts by supporting platform consolidation, process standardization, and adoption of enterprise tools and services. • Manage IT spending, vendor performance, service agreements, and hardware refresh planning to ensure cost-effective and reliable service delivery. • Provide leadership and development for IT staff and external support resources, fostering accountability, skill growth, and continuous improvement. • Collaborate with operations, engineering, and corporate technology teams to prioritize initiatives that improve business performance and manufacturing effectiveness. • Drive infrastructure, security, and technology change projects from planning through execution, with clear communication and effective stakeholder coordination.
2026-10-13T12:24:05Z

IT Director

Atlanta, GA
onsite
Permanent / Full Time
130000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Director to lead technology strategy and operational excellence for a manufacturing organization in Atlanta, Georgia. This role will guide the evolution of enterprise systems, infrastructure, and security practices while aligning technology investments with business goals. The ideal candidate brings strong leadership, hands-on knowledge of ERP and cloud environments, and a practical approach to improving efficiency, scalability, and user experience across the company. Responsibilities: • Define and drive the company’s technology roadmap, ensuring IT priorities support operational performance and long-term business objectives. • Lead the evaluation, rollout, and optimization of enterprise platforms, including ERP, CRM, cloud, and e-commerce-related solutions. • Oversee infrastructure, network, hardware, backup, and end-user support functions to maintain reliable and secure day-to-day operations. • Manage technology initiatives across multiple sites, coordinating timelines, resources, vendors, and internal stakeholders for successful delivery. • Direct ERP implementation and enhancement efforts, with particular focus on advancing Syspro capabilities to meet business needs. • Strengthen cybersecurity readiness by promoting annual training programs, improving awareness, and reinforcing protection standards across the organization. • Assess emerging technologies such as AI-enabled tools and customer-facing automation to identify opportunities for innovation and competitive advantage. • Prepare and manage the IT budget, authorize technology purchases, and cultivate productive relationships with external service providers and software partners. • Advise executive leadership on technology risks, investment value, and system priorities through clear analysis and actionable recommendations.
2026-11-03T13:43:39Z

ERP Manager

Kennesaw, GA
onsite
Permanent / Full Time
100000.00 - 150000.00 USD / Yearly
We are looking for an ERP Manager to lead the ongoing support, optimization, and cross-functional coordination of enterprise business systems in Kennesaw, Georgia. This role will serve as a key partner to operational and finance teams, helping resolve system challenges, improve workflows, and maintain reliable day-to-day application performance. The ideal candidate brings strong experience with ERP environments, a practical understanding of core business operations, and the ability to translate technical issues into clear solutions for end users. Responsibilities: • Oversee daily ERP system support by identifying issues, guiding resolution efforts, and ensuring business users receive timely assistance across core application functions. • Partner with teams involved in finance, supply chain, purchasing, warehousing, and reporting to improve system usage and align processes with operational needs. • Investigate problems related to configuration, transactional data, user permissions, and application behavior, then drive corrective actions through completion. • Coordinate work with outside vendors, managed service providers, implementation specialists, and software partners to support system stability and enhancement efforts. • Lead or contribute to ERP implementation phases, upgrades, post-launch stabilization activities, and related business application improvements as needed. • Document system issues, support procedures, and business requirements clearly so both technical stakeholders and non-technical users can work effectively. • Help manage change across business applications by prioritizing requests, balancing competing needs, and supporting smooth adoption of updated processes or tools. • Support reporting and data visibility initiatives by collaborating with teams that rely on dashboards, extracts, and operational insights for decision-making.
2026-11-03T13:48:44Z

Director of Cybersecurity & Architecture

Peachtree City, GA
onsite
Permanent / Full Time
185000.00 - 210000.00 USD / Yearly
We are looking for an experienced Director of Cybersecurity & Architecture to shape and lead a modern security and enterprise architecture program in Peachtree City, Georgia. This role will set the direction for cyber defense, governance, and technology standards while partnering with business and technical leaders to support strategic goals. The ideal candidate brings deep expertise in security operations, architecture leadership, and executive communication, along with the ability to strengthen risk management across both corporate and operational environments. Responsibilities: • Define and drive a multi-year cybersecurity and architecture strategy that strengthens organizational resilience and supports business objectives. • Lead security operations across monitoring, incident response, vulnerability remediation, and preparedness activities to improve protection and recovery capabilities. • Build and maintain governance frameworks that include policies, control standards, risk evaluations, and clear reporting for senior leadership. • Establish enterprise architecture principles, oversee technology standards, and guide solution design and platform decisions across the organization. • Partner with Operations and Engineering teams to develop secure practices and risk controls for operational technology and industrial environments. • Provide leadership on AI security and governance by shaping standards for responsible adoption, data protection, access management, and third-party oversight. • Drive secure-by-design practices, simplify the technology landscape, and reduce unnecessary technical complexity and legacy risk. • Manage key vendor relationships, contract considerations, licensing decisions, and investment planning to ensure value and alignment with strategic priorities. • Lead, mentor, and develop cybersecurity and architecture teams by setting clear expectations, strengthening capabilities, and promoting accountability.
2026-11-03T13:38:43Z

9 results for Help Desk Tier 3 in Atlanta, GA