We are looking for a Systems & Network Support Assistant to help maintain stable, secure technology operations for an organization based in Baton Rouge, Louisiana. This Long-term Contract position is ideal for someone who enjoys hands-on support across desktop, server, and network environments while working closely with IT team members to keep infrastructure performing reliably. The role focuses on troubleshooting Microsoft-based systems, assisting with user access and directory services, and contributing to the overall health of core technology platforms.<br><br>Responsibilities:<br>• Deliver day-to-day technical support for Windows workstations, servers, and connected network resources to resolve issues efficiently and minimize downtime.<br>• Assist with administering Active Directory tasks such as user account maintenance, access updates, and basic group policy support.<br>• Monitor system and network performance, identify operational concerns, and escalate or address problems before they affect business users.<br>• Support the setup, configuration, and maintenance of Microsoft Windows Server and Windows 10 environments across the organization.<br>• Work alongside the IT Network Administrator and Security Specialist to strengthen system reliability, user support, and infrastructure security practices.<br>• Help deploy, troubleshoot, and maintain hardware and platform technologies, including Dell devices and Citrix-based solutions where needed.<br>• Document support activities, recurring issues, and technical resolutions to improve service continuity and future troubleshooting efforts.