We are looking for a VoIP Engineer to support a Long-term Contract engagement in Spartanburg, South Carolina. This position is focused on delivering a Salesforce Service Cloud Voice solution in a bring-your-own-telephony environment with RingCentral as the telephony provider. The ideal candidate can take ownership of implementation activities from setup through launch, helping the team establish a reliable voice platform with minimal ramp-up time.<br><br>Responsibilities:<br>• Lead the deployment of Salesforce Service Cloud Voice within a bring-your-own-telephony architecture using RingCentral connectivity.<br>• Configure Omni-Channel voice routing, call handling logic, and agent and supervisor workspaces to support daily operations.<br>• Set up and manage RingCentral administration tasks, including integration components required for seamless connection with Salesforce.<br>• Build and refine queue structures, routing paths, IVR or menu options, and workflow behavior to align with business communication needs.<br>• Establish user access, profiles, permission sets, and role-based capabilities for agents and supervisors within the platform.<br>• Support end-to-end implementation activities, including telephony provisioning, system configuration, testing, and go-live readiness.<br>• Enable reporting and voice insight features such as recordings, transcripts, and conversation analytics within Salesforce.<br>• Collaborate with stakeholders to troubleshoot technical issues, validate configurations, and ensure stable voice operations after deployment.
<p>Robert Half is hiring! We are looking for a Software Engineer to join a technology team delivering modern web solutions. This role focuses on building reliable front-end and back-end applications, partnering with cross-functional teams, and improving the quality and performance of software products. The ideal candidate brings strong experience with React, Node.js, and cloud-based development, along with a practical mindset for scalable and secure engineering.</p><p><br></p><p>Responsibilities:</p><p>• Create and enhance web-based applications using React and Node.js to support business and user needs.</p><p>• Develop, integrate, and maintain REST APIs and microservices that enable dependable system communication.</p><p>• Deploy and manage applications within cloud infrastructure, ensuring stable and efficient operation.</p><p>• Work closely with product leaders, designers, and fellow engineers to deliver new functionality and refinements.</p><p>• Produce organized, readable, and well-documented code that supports long-term maintainability.</p><p>• Contribute to peer code reviews and help strengthen development standards across the team.</p><p>• Investigate technical issues, resolve defects, and improve overall application speed and responsiveness.</p><p>• Apply sound practices for security, scalability, and system resilience throughout the development lifecycle.</p><p>• Assist with continuous integration and automated release processes to support efficient deployments.</p><p>• Take part in Agile team activities such as planning sessions, daily check-ins, and retrospective meetings.</p>