We are looking for a skilled Customer Service Representative II to join our team in Raleigh, North Carolina. This long-term contract position offers an exciting opportunity to contribute to customer satisfaction, sales growth, and operational excellence. The ideal candidate will bring strong communication and interpersonal skills, along with a commitment to driving continuous improvement in service delivery.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Collaborate with the sales team to identify opportunities for growth and assist in achieving revenue targets.<br>• Maintain accurate records and databases to ensure seamless access to customer and sales information.<br>• Develop and implement strategies to enhance customer satisfaction and loyalty.<br>• Participate in quality assurance processes, ensuring compliance with ISO standards and company policies.<br>• Train and support new team members to ensure they are equipped with the necessary skills and knowledge.<br>• Analyze competitive market trends to suggest improvements in service and product offerings.<br>• Contribute to planning and coordination of office functions to enhance operational efficiency.<br>• Drive continuous improvement initiatives to optimize service delivery and customer experience.<br>• Provide input on policy updates to align with industry standards and customer needs.
<p>Robert Half has partnered with a growing stable construction company in Raleigh to assist them in hiring an experienced AR/Collections Specialist. To be considered for this permanent position, the successful applicant will have project base collections experience in the construction, architecture. contracting or engineering industry. In this role, you will focus on managing accounts receivable, driving collections efforts, and ensuring accurate financial reporting. This position is ideal for someone with strong analytical skills and a passion for optimizing processes. This company offers a very flexible hybrid schedule that allows almost a fully remote work situation. Job candidates must reside in North Carolina to be considered for this permanent AR/Collections Specialist position. </p><p><br></p><p>Responsibilities:</p><p>• Lead collections efforts to recover overdue payments, collaborating with internal teams to ensure timely resolution.</p><p>• Prepare and reconcile accounts receivable aging reports and other financial documents to align with the general ledger.</p><p>• Develop and monitor key performance indicators (KPIs) related to collections and accounts receivable to assess and improve efficiency.</p><p>• Process incoming cash and check payments using a paperless system, ensuring accurate and prompt recording of transactions.</p><p>• Investigate and resolve issues related to unapplied cash, ensuring proper allocation to client invoices.</p><p>• Support month-end reporting processes, including generating and reconciling financial reports.</p><p>• Optimize shared services accounts receivable processes to enhance performance and streamline workflows.</p><p>• Maintain accurate financial records and dashboards to provide clear visibility into accounts receivable metrics.</p><p>• Collaborate with other departments to address billing discrepancies and improve client communication.</p><p>• Ensure compliance with company policies and industry standards in all accounts receivable activities.</p>
<p>Robert Half has partnered with a rapidly growing construction company in the Pinehurst, North Carolina area to assist them in hiring a strategic Controller. The ideal candidate will possess 10+ years of accounting and finance experience and also construction experience. A CPA is a plus. This role is ideal for a finance expert who excels in both day-to-day accounting functions and high-level strategic planning, with the potential to grow into a Chief Financial Officer role. The Controller will play a pivotal role in ensuring accurate financial reporting, maintaining compliance, and driving business growth through insightful financial leadership. This position offers a competitive base salary, a bonus plan, growth potential and a hybrid schedule when onboarding is complete. </p><p><br></p><p>Responsibilities:</p><p>• Manage all core accounting functions, including accounts payable, accounts receivable, payroll, job costing, and general ledger activities.</p><p>• Prepare detailed and accurate financial statements on a monthly, quarterly, and annual basis.</p><p>• Develop and oversee budgeting, forecasting, and cash flow models to ensure financial stability</p><p>• Collaborate with leadership to provide financial insights that guide strategic decisions and enhance profitability.</p><p>• Lead and mentor the accounting and finance team</p><p>• Partner with project managers to monitor budgets, analyze costs, and ensure projects remain profitable.</p><p>• Establish and maintain strong internal controls and compliance with industry and regulatory standards.</p><p>• Support operational teams by creating dashboards and key performance indicators to track project and company performance.</p><p>• Drive improvements in financial systems and processes</p><p>• Oversee audits and tax filings</p>
We are looking for a motivated Collections Specialist to join our team in Winston-Salem, North Carolina. In this Contract-to-permanent position, you will play a key role in managing and optimizing collections processes, ensuring timely payments, and maintaining strong customer relationships. This opportunity is ideal for professionals with expertise in both consumer and commercial collections within the telecom industry.<br><br>Responsibilities:<br>• Handle consumer and commercial collections, ensuring prompt and accurate payment processing.<br>• Manage billing collections and resolve discrepancies to maintain account accuracy.<br>• Execute B2B collections strategies to recover outstanding balances effectively.<br>• Monitor and track cash collections, ensuring adherence to company policies.<br>• Utilize collections management tools to streamline workflows and improve efficiency.<br>• Communicate professionally with clients to address payment issues and negotiate solutions.<br>• Review credit histories and assess risk to determine appropriate collection actions.<br>• Collaborate with internal teams to support accurate reporting and account reconciliation.<br>• Analyze collection data to identify trends and recommend process improvements.<br>• Ensure compliance with industry regulations and company guidelines.
