We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively.<br><br>Responsibilities:<br>• Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues.<br>• Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards.<br>• Manage user account administration and permissions within Active Directory to support secure and efficient system access.<br>• Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization.<br>• Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement.<br>• Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency.<br>• Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
<p>We are looking for an experienced Business Intelligence (BI) Engineer to join our team on a long-term contract basis in Appleton, Wisconsin. In this role, you will leverage your expertise in business intelligence technologies and integration solutions to support data-driven decision-making processes. This position requires strong analytical skills, technical proficiency, and the ability to collaborate effectively across teams.</p><p><br></p><p>Responsibilities:</p><p>• Design and execute application integrations using Boomi iPaaS Solutions and Dell Boomi platforms.</p><p>• Gather and analyze requirements from stakeholders to ensure solutions align with business needs.</p><p>• Create detailed documentation to support integration processes and BI solutions.</p><p>• Collaborate with cross-functional teams, including business stakeholders, to understand project objectives and deliverables.</p><p>• Conduct regular meetings with business teams to provide updates and gather feedback.</p><p>• Ensure seamless integration and continuous improvement of BI tools and processes.</p><p>• Troubleshoot and resolve technical issues related to BI applications and integrations.</p><p>• Optimize data visualization and reporting capabilities to enhance decision-making processes.</p>