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2 results for Help Desk Tier 3 in Green Bay, WI

Help Desk/Desktop Support Analyst

Oshkosh, WI
onsite
Temporary to Hire
28.50 - 33.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver high-touch technical support for end users in Oshkosh, Wisconsin. This contract opportunity with potential for a permanent role is ideal for a detail-oriented individual who combines strong troubleshooting ability with an exceptional customer service mindset. The role supports day-to-day desktop and account administration needs while helping maintain a reliable Microsoft-based environment across multiple locations. Responsibilities: • Provide responsive desk-side and remote support to resolve hardware, software, and access-related issues for employees. • Administer user accounts, permissions, and group policies across Active Directory and Azure Active Directory environments. • Support Microsoft 365 services, including Exchange and the O365 admin center, to address mailbox, licensing, and user configuration needs. • Track, prioritize, and close service desk tickets while maintaining clear communication and timely follow-through with end users. • Travel to company sites as needed to troubleshoot equipment, deliver hands-on support, and ensure a consistent user experience. • Diagnose Windows 10 and general Microsoft operating system issues affecting desktops, laptops, and peripheral devices. • Perform basic network troubleshooting to identify connectivity problems and escalate more complex infrastructure issues when required. • Deliver white-glove customer service by handling technical requests with care, patience, and attention to detail.
2026-06-15T16:44:08Z

IT Director

Waupaca, WI
onsite
Permanent / Full Time
170000.00 - 200000.00 USD / Yearly
Robert Half is seeking a Director of Information Technology on behalf of our client near Waupaca, WI. This executive leadership role is responsible for defining and executing the organization's technology strategy while ensuring IT serves as a key driver of business growth, operational excellence, and innovation. The Director of IT will lead technology initiatives across enterprise applications, infrastructure, cybersecurity, data and analytics, and digital transformation efforts. This individual will partner closely with executive leadership to align technology investments with business objectives and deliver measurable value across the organization. What You'll Do<ul><li>Develop and execute the organization's IT strategy and technology roadmap.</li><li>Partner with executive leadership and business stakeholders to identify opportunities for technology-driven business improvements.</li><li>Lead enterprise application, infrastructure, cybersecurity, and data initiatives.</li><li>Drive digital transformation efforts, including automation, analytics, reporting, and emerging technologies.</li><li>Establish IT governance, policies, standards, and best practices.</li><li>Oversee cybersecurity, risk management, business continuity, and disaster recovery programs.</li><li>Lead and develop a high-performing IT organization, including hiring, mentoring, and succession planning.</li><li>Manage technology budgets, vendor relationships, and strategic technology investments.</li><li>Prioritize and oversee the delivery of technology projects and initiatives across the organization.</li><li>Monitor technology performance, service delivery, and business outcomes to ensure alignment with organizational goals.</li></ul>
2026-06-04T23:04:14Z