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1 result for Customer Service Representative in Grand Rapids, MI
- Kalamazoo, MI
- onsite
- Temporary
- 18 - 20.5 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative to join our team in Kalamazoo, Michigan. In this role, you will deliver exceptional service to members by addressing their financial inquiries and concerns with attention to detail and care. This is a long-term contract position offering the opportunity to build relationships and contribute to the growth of our membership base. Monday-Saturday (rotating Saturdays) 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound calls efficiently and provide prompt responses to member inquiries.</p><p>• Assist members with opening new accounts and performing account maintenance.</p><p>• Educate members on financial products and services tailored to meet their needs.</p><p>• Build rapport with members to foster trust and loyalty.</p><p>• Achieve individual and team sales goals by identifying cross-sell opportunities.</p><p>• Provide guidance on self-service tools, including online banking and bill pay.</p><p>• Refer loan opportunities and answer general loan-related questions.</p><p>• Offer support to the collections department for member-related calls.</p><p>• Maintain knowledge of internal systems and navigate various software programs effectively.</p><p>• Ensure a positive and attentive demeanor in all member interactions.</p>
- 2026-03-20T00:00:00Z