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1 result for Senior Customer Service Representative in Grand Rapids, MI
- East Lansing, MI
- onsite
- Temporary / Contract
- 17.00 - 20.00 USD / Hourly
- <ul><li>Providing introductory information, such as a product manual explanation, to prospective and new customers</li><li>Handling customer complaints and troubleshooting issues with products or services</li><li>Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received</li><li>Accessing databases to retrieve account information for customers</li><li>Letting customers know about additional products or services that might benefit them</li><li>Escalating queries and concerns when necessary</li><li>Updating customer records following each contact</li><li>Staying up to date on the latest products and services an organization provides</li></ul>
- 2026-10-20T13:53:44Z