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3 results for Product Support Specialist in Grand Rapids, MI

IT Manager
  • Kalamazoo, MI
  • onsite
  • Permanent
  • 105000.00 - 125000.00 USD / Yearly
  • We are looking for an experienced IT Manager to join our team in Kalamazoo, Michigan. This role involves overseeing the organization's technology infrastructure, ensuring systems run smoothly, and implementing innovative solutions to meet business needs. The ideal candidate will bring technical expertise, leadership skills, and a proactive approach to managing IT resources and projects.<br><br>Responsibilities:<br>• Develop and enforce IT policies, procedures, and best practices to optimize system performance and security.<br>• Manage and maintain hardware, software, and network systems to ensure seamless operations.<br>• Lead IT projects, including system upgrades, migrations, and new technology implementations.<br>• Establish and oversee data security protocols, backup solutions, and disaster recovery plans.<br>• Monitor and analyze system performance, addressing any issues or inefficiencies in a timely manner.<br>• Build and maintain relationships with vendors, negotiating contracts for services and products.<br>• Provide technical support and training to staff, ensuring they can effectively utilize IT resources.<br>• Research emerging technologies and recommend innovative solutions to enhance organizational capabilities.
  • 2025-12-08T14:38:35Z
Analyst, Contracts and Pricing - Individual Contributor
  • Kalamazoo, MI
  • onsite
  • Temporary
  • 27.00 - 33.00 USD / Hourly
  • <p><strong>Analyst, Contracts and Pricing</strong></p><p><strong>Employment Type:</strong> W2 Contract, 43 Weeks </p><p><strong>Location: </strong>Kalamazoo, MI Onsite</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a detail-oriented <strong>Analyst, Contracts and Pricing</strong> to join our team. This individual contributor role focuses on supporting pricing strategies and contract performance management. You will work independently with minimal supervision, applying professional judgment and expertise to deliver accurate and timely results.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist in evaluating and implementing pricing strategies and models based on current business and market dynamics.</li><li>Conduct research and perform competitive pricing analysis.</li><li>Monitor the competitive environment to ensure practices align with company standards and customer satisfaction.</li><li>Collaborate with Sales, Marketing, Business Development, and Finance teams to position product portfolios and establish pricing programs aligned with revenue recognition requirements.</li><li>Analyze opportunities to monetize products and create upsell strategies as offerings evolve in the marketplace.</li><li>Project the impact of pricing changes, promotions, and rebate programs on revenue.</li><li>Maintain and administer pricing databases; coordinate implementation of pricing proposals across the organization.</li><li>Support the Contract Performance Management Team with tasks such as processing rebates, entering new agreements, and assisting with customer conversion data from Oracle to SAP.</li></ul><p><br></p>
  • 2025-12-05T15:04:12Z
IT Manager
  • Grand Rapids, MI
  • onsite
  • Permanent
  • 130000.00 - 145000.00 USD / Yearly
  • We are looking for an experienced IT Manager to lead technology operations and initiatives within our organization in Grand Rapids, Michigan. This role requires a hands-on leader who can oversee IT infrastructure, manage vendor relationships, and ensure the security and efficiency of all systems. The ideal candidate will be proactive in identifying technological improvements, fostering team development, and aligning IT strategies with business objectives.<br><br>Responsibilities:<br>• Oversee the daily operations of the IT department, ensuring systems and processes run smoothly.<br>• Collaborate with senior leadership to align IT strategies with organizational goals and priorities.<br>• Identify, evaluate, and implement new technologies to enhance system performance and integration.<br>• Manage vendor relationships and negotiate contracts to maximize value for the organization.<br>• Develop and enforce policies, procedures, and documentation for IT operations and security.<br>• Lead and mentor the IT team, fostering a customer-focused and innovative environment.<br>• Troubleshoot and resolve hardware, software, and system issues, ensuring minimal downtime.<br>• Monitor and respond to service desk tickets to address end-user concerns effectively.<br>• Plan and execute changes to infrastructure configurations while maintaining system integrity.<br>• Design, test, and implement disaster recovery procedures to safeguard mission-critical operations.
  • 2025-12-16T14:33:45Z