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1 result for Product Support Specialist in Grand Rapids, MI
- Ada, MI
- onsite
- Temporary / Contract
- 27.55 - 31.9 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments.<br><br>Responsibilities:<br>• Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner.<br>• Troubleshoot problems related to Windows operating systems, user accounts, and common business applications.<br>• Manage and update Active Directory records, including user access, password resets, and account support tasks.<br>• Investigate network and VPN connectivity concerns and escalate more complex incidents when needed.<br>• Install, configure, and maintain desktop hardware and standard workstation software for end users.<br>• Track, document, and close service desk tickets with clear notes and accurate status updates.<br>• Assist with routine server administration and support activities as directed by the technical team.<br>• Provide hands-on and remote support to ensure employees can work effectively with minimal disruption.
- 2026-06-03T00:00:00Z