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1 result for Learning Specialist in Grand Rapids, MI

Collections Specialist

Kalamazoo, MI
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Collections Specialist to join a banking team in Michigan in a contract-to-permanent capacity. This role focuses on managing delinquent consumer, business, and real estate accounts while balancing strong member service with sound collection practices. The ideal candidate brings professionalism, sound judgment, and the ability to handle sensitive financial conversations with empathy, accuracy, and regulatory awareness. Responsibilities: • Contact members regarding past-due consumer, commercial, and real estate accounts through outbound collection efforts and follow-up communication. • Record collection activity, payment discussions, and account updates in the appropriate systems with a high level of accuracy and detail. • Guide members through repayment arrangements and available resolution options while maintaining a respectful and service-oriented approach. • Perform field visits when necessary to support collection efforts and account resolution activities. • Apply mortgage servicing standards and collection regulations consistently throughout all account interactions and recovery actions. • Protect confidential financial information while working to reduce delinquency and safeguard the bank’s interests. • Use knowledge of banking products, services, and internal procedures to address account issues effectively and route matters appropriately. • Manage assigned accounts within expected timelines and productivity goals to support overall portfolio performance.
2026-05-12T00:00:00Z