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2 results for It Business Systems Analyst in Grand Rapids, MI
- Norton Shores, MI
- onsite
- Permanent / Full Time
- 80000 - 90000 USD / Yearly
- <p>We are looking for a Business Analyst to help turn sales and operational data into clear insights that guide smarter business decisions. This position partners closely with commercial leaders and cross-functional teams to evaluate performance, uncover trends, and strengthen reporting across the organization. Based in Muskegon, Michigan, the role is ideal for someone who combines analytical depth with strong business judgment in a fast-moving B2B environment.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate sales results across regions, customer groups, channels, and product categories to identify patterns, risks, and growth opportunities.</p><p>• Gather and interpret information from Microsoft Dynamics and related business systems to produce meaningful analysis for leadership teams.</p><p>• Build, refine, and manage dashboards and recurring reports using Power BI and advanced Excel tools.</p><p>• Deliver regular KPI summaries and business performance updates, including insights into customer activity and commercial outcomes.</p><p>• Prepare visual reporting and analysis to support monthly and quarterly business review meetings.</p><p>• Partner with sales leaders to assess pipeline health, measure campaign effectiveness, and monitor customer engagement trends.</p><p>• Investigate data inconsistencies, highlight quality issues, and coordinate with internal stakeholders to improve data accuracy and reliability.</p><p>• Create and maintain documentation for reporting workflows, dashboard logic, and data standards to promote consistency across teams.</p>
- 2026-10-07T00:00:00Z
- Grand Rapids, MI
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance and keep end-user systems running smoothly for a Long-term Contract position in Grand Rapids, Michigan. This role supports employees by resolving technology issues, improving the user experience, and helping maintain reliable desktop and device operations. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical understanding of common business applications and support processes.<br><br>Responsibilities:<br>• Investigate and resolve user issues involving desktops, laptops, tablets, operating systems, software applications, and related peripheral equipment.<br>• Deliver technical guidance to employees on the effective use of hardware and software, including support for onboarding activities and new user setup.<br>• Maintain accurate service records by documenting incidents, resolutions, access requests, and knowledge resources within ticketing and support logs.<br>• Contribute to IT initiatives by assisting with equipment rollouts, software testing, data recovery efforts, and technology migration activities.<br>• Configure, install, update, back up, and maintain workstation environments to support dependable daily operations.<br>• Apply established policies and procedures to system changes and support tasks while helping uphold regulatory and organizational compliance standards.<br>• Manage and respond to service desk tickets in a timely manner, escalating issues when needed to ensure efficient resolution.<br>• Support user account and access-related tasks, including basic administration within tools such as Active Directory.<br>• Assist with Windows-based desktop support needs, including troubleshooting within Microsoft Windows 10 environments.
- 2026-10-07T00:00:00Z