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2 results for It Business Analyst in Grand Rapids, MI

IT Data Analyst

Grand Rapids, MI
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Data Analyst to turn complex technical data into clear insights that support performance, reliability, and user experience improvements. This role partners closely with teams across development, product, and IT to shape reporting needs and deliver meaningful analysis. Based in Grand Rapids, Michigan, the position focuses on building trusted data assets, uncovering patterns in system behavior, and helping guide informed operational decisions. Responsibilities: • Create interactive dashboards, reporting solutions, and visual summaries that translate technical metrics into actionable information for stakeholders. • Examine data sets to detect patterns, outliers, and improvement opportunities that can strengthen platform stability and end-user satisfaction. • Work with developers, product leaders, and IT partners to gather reporting needs and define accurate, useful data inputs. • Analyze infrastructure and application performance data to support monitoring efforts, resource forecasting, and capacity planning activities. • Investigate system-related issues through root cause analysis and present recommendations backed by data findings. • Uphold data quality by validating information, resolving inconsistencies, and maintaining dependable reporting across technology environments. • Contribute to predictive analytics and automation efforts that improve efficiency and enable more proactive decision-making. • Track developments in analytics platforms, programming tools, and emerging technologies to enhance reporting and analytical capabilities.
2026-06-05T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students. Responsibilities: • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users. • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use. • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment. • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly. • Assist with Chromebook setup, support, and issue resolution when assigned. • Track completed work accurately and communicate status updates to the appropriate team members. • Test devices after installation or repair to confirm they are functioning properly before handoff. • Maintain an organized work area and handle technology assets carefully during support and deployment activities.
2026-06-03T00:00:00Z