Add your latest resume to match with open positions.

9 results for Customer Service Lead in Grand Rapids, MI

Finance Manager

Grand Haven, MI
onsite
Permanent
120000.00 - 140000.00 USD / Yearly
We are looking for an accomplished Finance Manager to oversee and enhance the financial operations of our organization in Grand Haven, Michigan. This leadership role involves managing accounting, finance, human resources, and customer service functions while ensuring compliance with regulatory standards and driving strategic initiatives. The ideal candidate will have extensive experience in governmental accounting, financial oversight, and personnel management, as well as a strong commitment to organizational excellence. Responsibilities: • Oversee daily operations of finance, accounting, human resources, and customer service departments. • Administer employee benefits, labor relations, and workers' compensation while managing personnel policies and procedures. • Maintain and manage accounting systems to ensure accurate recording, measurement, and reporting of financial data. • Analyze monthly financial statements and operational reports to provide actionable insights. • Develop and implement effective cash forecasting and budgeting systems. • Ensure compliance with GAAP principles, FASB rulings, and state and local government regulations. • Conduct cost of service studies to assist in setting rates and service charges. • Lead internal and external audit processes and ensure timely filing of insurance claims and state-required reports. • Coordinate risk management practices and oversee property and liability insurance renewals. • Participate in strategic planning and policy development to support organizational goals.
2026-04-02T17:43:43Z

Office Manager/Accounting Clerk

Holland, MI
onsite
Permanent
50000.00 - 60000.00 USD / Yearly
We are looking for a detail-oriented Office Manager/Accounting Clerk to join our team in Holland, Michigan. In this role, you will oversee key financial and administrative tasks, ensuring accuracy and efficiency in daily operations. This is an excellent opportunity for candidates with a strong background in accounting and office management. Responsibilities: • Manage accounts payable and accounts receivable processes, ensuring timely and accurate transactions. • Utilize QuickBooks to maintain financial records and generate reports as needed. • Perform data entry tasks to update and maintain accurate financial databases. • Process invoices efficiently and address any discrepancies promptly. • Answer inbound calls and provide exceptional customer service to clients and vendors. • Coordinate office administrative tasks, ensuring smooth day-to-day operations. • Monitor and reconcile financial accounts to maintain accuracy and compliance. • Assist with preparing financial documents and reports for management review. • Support team members with various accounting and office-related tasks as required.
2026-04-17T14:04:25Z

HR Director

Grand Rapids, MI
onsite
Permanent
150000.00 - 155000.00 USD / Yearly
We are looking for an experienced HR Director to lead and oversee all aspects of human resources within our organization in Grand Rapids, Michigan. This role requires an experienced, detail-oriented individual who can drive strategic initiatives, ensure compliance with labor regulations, and foster a positive workplace culture. The ideal candidate will have a strong background in employee relations, compensation, and benefits administration. Responsibilities: • Develop and implement comprehensive HR strategies that align with organizational goals. • Lead and manage employee relations initiatives to promote a supportive and inclusive workplace. • Oversee compensation and benefits programs to ensure competitiveness and compliance. • Ensure adherence to labor laws and HR compliance standards across the organization. • Manage the administration of HR policies and procedures, ensuring consistency and fairness. • Advise leadership on workforce planning and talent management strategies. • Monitor and evaluate HR metrics to drive improvements and inform decision-making. • Provide guidance and support to managers regarding employee performance and development. • Lead efforts to enhance employee engagement and retention. • Stay informed about industry trends and best practices to continuously improve HR functions.
2026-03-25T15:28:43Z

Financial Planning & Analysis Manager

Grand Rapids, MI
onsite
Permanent
80000.00 - 115000.00 USD / Yearly
We are looking for an experienced Financial Planning & Analysis Manager to join our team in Grand Rapids, Michigan. In this role, you will be responsible for driving financial strategy, improving reporting accuracy, and enhancing decision-making processes across the organization. This position offers the opportunity to lead critical financial initiatives and collaborate with various departments to support the company's growth and operational goals. Responsibilities: • Oversee monthly financial close processes, ensuring efficiency and delivering insightful analysis and commentary. • Develop and maintain comprehensive financial reporting that supports strategic decision-making and operational improvements. • Lead treasury management activities, including payment processing and credit card program oversight. • Collaborate with the President to prepare annual budgets, forecasts, and divisional profit and loss statements. • Streamline accounting and finance documentation processes to enhance accuracy and efficiency. • Conduct equipment costing reviews, analyze variances, and document findings to provide actionable insights. • Manage inventory accounting and ensure accurate tracking and reporting. • Improve invoicing and expense reporting workflows for the service team to increase operational efficiency. • Create and maintain cash forecasting tools to monitor weekly and monthly financial needs. • Assess and plan for future labor and leadership requirements within the accounting and finance function.
2026-04-13T15:23:46Z

Audit Manager - Public

Grand Rapids Nt, MI
onsite
Permanent
90000.00 - 130000.00 USD / Yearly
We are looking for an experienced Audit Manager to oversee audit engagements and lead a team in delivering high-quality services to a diverse range of clients. This role requires a dynamic individual with strong leadership skills and technical expertise in public accounting and auditing standards. Located in Grand Rapids, Michigan, this in-office position offers an excellent opportunity to grow within a collaborative and fast-paced environment. Responsibilities: • Manage the full lifecycle of audit engagements, including planning, execution, and reporting. • Conduct comprehensive reviews of financial statements to ensure compliance with applicable regulations and standards. • Mentor and supervise audit staff, providing guidance and fostering skill development. • Lead firm initiatives such as process enhancements and training programs to improve operational efficiency. • Ensure adherence to ethical standards and regulatory requirements throughout all engagements. • Collaborate with partners and clients to address complex audit-related issues and provide actionable recommendations. • Oversee testing of internal controls, including IT General Controls (ITGC), to assess compliance and effectiveness. • Support Sarbanes-Oxley (SOX) compliance efforts by performing detailed evaluations and testing. • Utilize technical expertise to manage multiple projects and deadlines effectively. • Stay updated on industry trends and standards to ensure the firm remains at the forefront of audit practices.
2026-04-01T15:28:48Z

IT Manager/Director

Kalamazoo, MI
onsite
Permanent
130000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead and manage infrastructure operations in Kalamazoo, Michigan. This role combines strategic leadership with hands-on technical expertise to ensure the reliability, scalability, and security of IT systems. The ideal candidate will excel in driving results, fostering team collaboration, and implementing innovative solutions. Responsibilities: • Lead and oversee the management, performance, and development of the IT infrastructure team. • Ensure operational stability and continuous improvement of core systems, including servers, virtualization platforms, and cloud services. • Drive the implementation of infrastructure initiatives, including gathering requirements, designing solutions, and validating system quality. • Manage vendor relationships to ensure effective delivery of technology tools, services, and infrastructure support. • Provide architectural oversight and technical guidance for multi-cloud, multi-domain, and multi-tenant environments. • Implement and maintain endpoint and device management systems, including PCs, Macs, printers, and peripherals. • Oversee data center operations, ensuring optimal performance of power, cooling, cabling, and fire suppression systems. • Develop and enforce monitoring and alerting processes, with a focus on automated remediation. • Lead patch management and asset lifecycle initiatives to ensure systems remain up-to-date and secure. • Collaborate with peer leaders and other IT teams to drive continuous improvement and align technology strategies with business needs.
2026-03-31T13:23:46Z

Controller

Grand Rapids, MI
onsite
Permanent
100000.00 - 135000.00 USD / Yearly
We are looking for an experienced Controller to join our client's team in Grand Rapids, Michigan. This role is ideal for a detail-oriented and strategic individual with a strong background in accounting and finance, especially within operationally intensive industries. The Controller will play a critical role in overseeing financial reporting, leading a talented accounting team, and providing valuable insights to support business decision-making. Responsibilities:• Prepare and manage monthly financial statements, including account analysis, variance analysis, and balance sheet reconciliations, ensuring accuracy and compliance.• Oversee financial reporting for real estate entities on a quarterly basis, maintaining adherence to relevant standards and regulations.• Supervise and mentor accounting staff, reviewing their work on journal entries, account reconciliations, inventory costing, and fixed asset schedules.• Develop and manage annual operating and capital budgets, providing actionable insights through variance analysis and performance monitoring.• Collaborate with operations leadership to understand business needs, production trends, and their financial implications.• Establish and maintain robust internal controls and review procedures to ensure data integrity and compliance with corporate policies.• Lead financial oversight for construction and capital projects, including cost tracking, capitalization, and financial analysis.• Partner with senior leadership to provide financial insights and support strategic decision-making processes.• Ensure effective cash management and oversee daily financial operations to maintain liquidity and operational efficiency.• Drive process improvements and implement new technologies to enhance efficiency and accuracy in accounting workflows.
2026-04-15T20:58:45Z

Strategic Buyer – Global Food Procurement

Grand Rapids, MI
onsite
Permanent
75000.00 - 100000.00 USD / Yearly
Strategic Buyer – Global Food ProcurementOverview: Our team is seeking a Strategic Buyer with expertise in sourcing and procuring food products from international markets. This role requires strong analytical skills, global market knowledge, and the ability to build relationships with suppliers worldwide. The Strategic Buyer will work with cross-functional teams to ensure cost-effective purchasing, manage supply chain risks, and uphold quality standards for all food products.Key Responsibilities:<ul><li>Develop and implement global sourcing strategies for multiple food categories, optimizing cost, quality, and delivery timelines (Based on general knowledge).</li><li>Identify and evaluate potential suppliers across international markets, conducting assessments of reliability, compliance, and sustainability practices (Based on general knowledge).</li><li>Negotiate contracts, pricing, and terms with vendors to achieve best value and mitigate supply risks (Based on general knowledge).</li><li>Manage supplier relationships to drive continuous improvement and monitor performance metrics (Based on general knowledge).</li><li>Stay informed on industry trends, commodity pricing, and trade regulations affecting the food sector (Based on general knowledge).</li><li>Collaborate with Quality Assurance, Logistics, and Finance to support seamless operations and compliance with global standards (Based on general knowledge).</li><li>Analyze purchasing data to identify opportunities for savings and process improvements (Based on general knowledge).</li><li>Lead supplier onboarding processes and monitor documentation for food safety and regulatory compliance (Based on general knowledge).</li></ul>Key Qualifications:<ul><li>Bachelor’s degree in Supply Chain Management, Business, or a related field (Based on general knowledge).</li><li>Minimum 3 years' experience in global purchasing or procurement for food or FMCG industries (Based on general knowledge).</li><li>Strong negotiation, analytical, and vendor management skills (Based on general knowledge).</li><li>Familiarity with global food regulations, quality standards, and logistics operations (Based on general knowledge).</li><li>Excellent communication, problem-solving, and stakeholder engagement skills (Based on general knowledge).</li><li>Proficiency in procurement and ERP software tools (Based on general knowledge).</li><li>Multilingual abilities preferred for dealing with global suppliers (Based on general knowledge).</li></ul>
2026-03-27T20:54:10Z

Executive Assistant

Battle Creek, MI
onsite
Temporary
20.90 - 22.00 USD / Hourly
We are looking for a highly organized and proactive Executive Assistant to join our team in Battle Creek, Michigan. In this long-term contract position, you will provide high-level administrative support to executive leadership, ensuring the efficient management of schedules, correspondence, and special projects. This role requires exceptional communication skills, attention to detail, and the ability to collaborate effectively across teams and external partners. M-F, 8am-5pm. Long-term contract. Responsibilities:<ul><li>Provide administrative assistant support for three directors</li><li>Support travel – travel requests; travel reports</li><li>Team retreats or team meetings, both internal and with other teams – arranging meeting space, logistics, menus</li><li>Special events – coordination with vendors and other participating organizations, supporting event logistics and activities, meeting and travel scheduling</li><li>Handling media requests and communications inquiries - assisting with monitoring the media and communications inboxes for incoming inquiries and tracking responses</li><li>Process p-card expenses</li><li>Backup contract support – vendor tracking, contract tracking, contract renewals</li><li>Leader presentations – support presentation material, meeting materials, board reports</li></ul> • Build and maintain strong relationships with colleagues, grantees, and partners to support team and organizational activities.• Provide executive-level administrative support, including managing confidential information, scheduling meetings, preparing documents, and coordinating travel logistics.• Assist with budget planning and administration by analyzing financial data, processing invoices, reconciling accounts, and generating reports.• Lead specific projects identified by leadership, developing project plans, tracking progress, and ensuring deadlines and budgets are met.• Facilitate team and project meetings, updating tools like Trello boards, and engaging team members to achieve desired outcomes.• Coordinate with other teams to plan meetings, manage office space logistics, and support internal and external events.• Act as a talent liaison by collaborating with HR and leadership teams on initiatives such as onboarding, talent acquisition, and organizational development.• Represent the organization in cross-functional working groups, providing thought leadership and project management expertise.• Assist in organizing Executive Council and leadership cohort meetings, ensuring smooth coordination and facilitation.• Perform additional duties as assigned, contributing to the overall success of the team.
2026-04-06T14:18:46Z