Add your latest resume to match with open positions.

1 result for Customer Experience Marketing Manager in Grand Rapids, MI

Customer Experience Specialist

Muskegon, MI
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Experience Specialist to support daily customer interactions and order activity for a Long-term Contract opportunity based in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing detail-driven administrative work, and communicating clearly in a fast-paced office environment. You will serve as a key point of contact for product and pricing inquiries while ensuring orders are entered accurately and customers receive timely updates. The position includes on-site training at the start, followed by a hybrid schedule based on business needs. Responsibilities: • Respond to customer inquiries by phone and email, providing clear information on products, pricing, and delivery timing. • Enter customer orders into the company system with a high level of accuracy and attention to detail. • Support customers throughout the order process by resolving questions, clarifying requests, and sharing status updates. • Collaborate with internal teams such as sales, marketing, and customer service to ensure a smooth customer experience. • Use Microsoft Teams and other office tools to communicate efficiently with colleagues and manage day-to-day tasks. • Learn internal order entry and MRP-related processes during initial on-site training and apply that knowledge to daily work. • Help maintain organized records and correspondence so customer requests and transactions are documented properly.
2026-05-13T00:00:00Z