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1 result for Call Center Specialist in Grand Rapids, MI

Customer Service Representative

Grand Rapids, MI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who enjoys helping customers, communicating clearly, and working in a busy, service-driven environment. The role focuses on delivering responsive support, handling correspondence accurately, and contributing to strong client relationships through thoughtful service and product awareness. Responsibilities: • Respond to customer questions and service requests by phone, email, and written correspondence with professionalism and accuracy. • Build positive relationships with customers by providing timely updates, clear information, and courteous support throughout each interaction. • Identify opportunities to recommend additional products or services that align with customer needs and support broader business growth. • Research and resolve more complex service issues by gathering details, reviewing records, and coordinating with internal teams when needed. • Maintain organized and accurate customer information while documenting interactions across office and customer management systems. • Manage multiple tasks and priorities in a fast-paced setting while meeting service expectations and response timelines. • Collaborate with colleagues and cross-functional partners to ensure customer concerns are addressed efficiently and completely.
2026-04-24T00:00:00Z