We are looking for an experienced HR Generalist to join our team in Latham, New York, on a long-term contract basis. In this role, you will provide comprehensive human resources support, including employee relations, benefits assistance, and policy development. This position is ideal for someone who thrives in a collaborative environment and possesses strong problem-solving and communication skills.<br><br>Responsibilities:<br>• Handle escalated HR inquiries related to benefits, employee relations, and other topics, ensuring timely and accurate resolution.<br>• Collaborate with HR team members to develop training materials, scripts, and resources for call-center support.<br>• Maintain detailed documentation of calls, questions, complaints, and mailed inquiries.<br>• Provide guidance and coaching to employees and management, including progressive discipline and skill development.<br>• Assist in the creation, implementation, and maintenance of policies, procedures, and the employee handbook.<br>• Coordinate workforce communication efforts and resolve employee complaints in partnership with management.<br>• Respond to unemployment claims, investigations, and appeals with attention to detail and in a timely manner.<br>• Conduct investigations and assist in preparing responses for internal and external inquiries.<br>• Manage processes related to job bids, transfers, and promotions.<br>• Support other HR functions such as recruiting, training, leave management, and benefits administration as needed.