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1 result for Customer Service Representative Ii in Glen Allen, VA

Henrico, VA
onsite
Contract / Temporary to Hire
18.00 - 20.00 USD / Hourly
We are looking for a skilled Collections Specialist to join our team in Henrico, Virginia. In this Contract to permanent position, you will play a pivotal part in managing past-due real estate tax accounts while providing excellent customer service. This position offers an exciting opportunity to leverage your call center experience and expertise in collections processes. Responsibilities: • Contact clients regarding overdue payments and real estate tax balances, ensuring timely resolution. • Collaborate with internal teams to verify account details and update payment records accurately. • Utilize call center experience to handle high volumes of customer inquiries professionally. • Implement effective strategies for recovering outstanding balances while maintaining positive client relationships. • Monitor and document the progress of collection activities in accordance with company policies. • Analyze account data to identify trends or discrepancies and recommend appropriate actions. • Follow established protocols for managing billing collections and credit-related processes. • Provide detailed reports and updates on collection efforts to management. • Stay informed about relevant regulations and compliance requirements in the collections industry.
2026-04-16T15:23:43Z