We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This is a Contract-to-Permanent position within the wholesale distribution industry, offering an opportunity to showcase your customer service expertise while contributing to a dynamic and collaborative environment. If you thrive in fast-paced settings and enjoy resolving customer inquiries, this role is perfect for you.<br><br>Responsibilities:<br>• Address and resolve customer issues promptly and professionally.<br>• Process order changes with accuracy and efficiency.<br>• Coordinate with freight carriers to track and confirm shipment statuses.<br>• Handle claims and modifications related to customer orders.<br>• Collaborate with various departments to ensure seamless communication and resolution of issues.
<p>We are looking for a personable and detail-oriented Receptionist to join our team in North Chesterfield, Virginia. This Part-Time, Contract-to-Permanent position is perfect for someone who enjoys providing excellent customer service, managing administrative tasks, and ensuring smooth front desk operations. If you thrive in a dynamic environment and are skilled with computer software, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors with professionalism and courtesy.</p><p>• Handle incoming and outgoing mail, packages, and deliveries efficiently.</p><p>• Keep the reception area clean, organized, and presentable.</p><p>• Schedule appointments and meetings using calendar and scheduling tools.</p><p>• Perform basic data entry and maintain accurate records.</p><p>• Answer and direct calls using a multi-line phone system.</p><p>• Support internal teams with general administrative duties as needed.</p><p>• Monitor and address inquiries through email and other communication channels.</p><p>• Collaborate with colleagues to ensure seamless day-to-day front desk operations.</p>
<p>We are looking for an experienced and dynamic Head of Customer Experience to lead a global team focused on delivering exceptional service and engagement. Based in Richmond, Virginia, this role involves managing team leaders and representatives to ensure the highest standards of customer satisfaction. The ideal candidate will possess strong leadership skills and a strategic mindset to drive performance and innovation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a global customer experience team, including three team leaders and approximately 40 representatives.</p><p>• Develop and implement strategies to enhance customer engagement and satisfaction across all channels.</p><p>• Lead the team in achieving key performance metrics and operational goals.</p><p>• Collaborate with stakeholders to identify opportunities for improving customer experience processes.</p><p>• Monitor and evaluate team performance, providing guidance and support to ensure continuous improvement.</p><p>• Build and maintain relationships with major donors to support organizational growth.</p><p>• Drive donor solicitation initiatives, focusing on securing major gifts and contributions.</p><p>• Ensure efficient business operations related to customer experience and donor relations.</p><p>• Analyze data and feedback to inform decision-making and strategic planning.</p><p>• Stay up-to-date with industry trends and best practices to maintain a competitive edge.</p>
We are looking for a Chief Financial Officer (CFO) to lead and oversee the financial operations of our healthcare organization in Richmond, Virginia. This role is critical in ensuring the organization's fiscal health, driving strategic goals, and aligning financial decisions with the mission of providing exceptional patient care. The ideal candidate will bring expertise in financial leadership, risk management, and collaboration with key stakeholders.<br><br>Responsibilities:<br>• Develop and execute comprehensive financial strategies that support the organization's long-term growth and mission.<br>• Conduct detailed financial forecasting and modeling to ensure sustainability and identify growth opportunities.<br>• Collaborate with executive leadership to integrate financial priorities into organizational planning.<br>• Assess and mitigate financial risks, ensuring the organization is prepared for economic challenges.<br>• Manage insurance coverage, including liability and malpractice, to safeguard organizational assets.<br>• Oversee capital expenditures and ensure investments align with strategic objectives.<br>• Partner with clinical and administrative leaders to balance financial decisions with patient care priorities.<br>• Lead and mentor finance teams, fostering a culture of accountability and excellence.<br>• Represent the organization in financial discussions with external stakeholders, including auditors, regulators, and government officials.<br>• Identify and evaluate investment opportunities to drive financial growth and stability.
