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2 results for Customer Experience Specialist in Glen Allen, VA

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support vendor enrollment and payment coordination activities for a Long-term Contract position based in Richmond, Virginia. In this role, you will serve as a key point of contact for clients and vendors, helping confirm payment preferences and ensuring enrollment details are completed accurately. This opportunity is ideal for someone who enjoys customer interaction, detailed administrative work, and contributing to efficient billing and accounts payable operations. Responsibilities: • Communicate with clients and vendors by phone and email to coordinate electronic payment enrollment activities. • Review open payment items and take appropriate action when payment instructions have not yet been established. • Research vendor records carefully to verify account information and align payment details with the correct profile. • Identify acceptable electronic payment options for vendors and guide them through the setup process. • Enter and maintain accurate enrollment data, payment information, and activity updates within company systems. • Produce and monitor reports to track enrollment progress, outstanding items, and completion status. • Build productive working relationships with vendors and clients to support a positive service experience. • Follow established service guidelines, quality standards, and operational procedures while meeting individual and team goals.
2026-04-30T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary to Hire
17.1 - 19.8 USD / Hourly
Customer Service Representative – Contract to Hire Start Date: Thursday, April 30th Schedule: Monday–Friday, 7:30 AM – 4:30 PM Location: (Add location if needed) About the Role We’re seeking a friendly, reliable, and customer‑focused Customer Service Representative to support a flooring product distributor that sells materials and tools to retail customers. This is a contract‑to‑hire opportunity with on‑the‑job training and an easy learning curve—perfect for someone with strong phone experience and a willingness to help customers. Key Responsibilities Provide excellent customer service in person, over the phone, and via email Assist customers at the counter with product questions, pricing, and sales Help customers understand flooring products, installation tools, and related materials Answer and route incoming calls Process orders and look up product information Call vendors to gather details, pricing, and inventory availability Support retail customers and contractors with any sales or service needs Maintain a professional and helpful presence at all times What We’re Looking For Prior customer service and phone experience required Friendly, professional, and comfortable interacting with customers Ability to learn product lines and tools related to flooring installation Dependable and punctual, especially with the early start time Strong communication and problem‑solving skills Willingness to assist wherever needed Why You’ll Love This Opportunity Full‑time, Monday–Friday schedule Contract‑to‑hire path with long‑term potential On‑the‑job training provided Easy to learn and supportive environment Steady, reliable work in a customer‑focused industry
2026-04-28T00:00:00Z