<p><strong>Overview</strong></p><p>This role will lead the delivery, support, and strategic evolution of key financial technology platforms. This role will oversee business‑as‑usual (BAU) support operations while driving major initiatives across Oracle ERP, Accounting Hub, Fusion Data Intelligence (FDI), and the consolidation of Accounts Payable (AP) and Fixed Asset (FA) platforms.</p><p>The ideal candidate is a seasoned technology leader with strong financial systems expertise, excellent stakeholder management skills, and a delivery-oriented mindset. This role will partner closely with Finance, Accounting, Procurement, Enterprise Architecture, and vendor partners to ensure stable operations and successful deployment of new capabilities.</p><p><strong> </strong></p><p><strong>Job Duties and Responsibilities</strong></p><ul><li>Lead day‑to‑day support operations for Finance technology platforms, ensuring system stability, availability, and SLA compliance.</li><li>Manage incident, problem, and change management processes, working closely with internal teams and external partners.</li><li>Develop KPIs and dashboards to monitor system performance and operational health.</li><li>Ensure compliance with regulatory, audit, and security requirements within Finance IT systems.</li><li>Serve as the primary IT owner for Oracle ERP Financials, overseeing configuration, enhancements, integrations, and releases.</li><li>Partner with Finance leadership to shape the ERP roadmap and ensure alignment with business strategy.</li><li>Coordinate cross-functional delivery teams to plan and execute upgrades, patches, and new capabilities.</li><li>Oversee the delivery lifecycle for Accounting Hub and FDI project, from requirements through deployment and stabilization.</li><li>Lead design workshops, ensuring alignment with client's accounting policies, data models, and reporting needs.</li><li>Manage vendor resources, integrators, and internal SMEs to ensure successful and timely delivery.</li><li>Ensure seamless data flow and integration across Finance platforms and downstream systems.</li><li>Lead the consolidation and rationalization of multiple AP and Fixed Asset platforms into a unified, scalable solution.</li><li>Define migration strategy, data quality approach, timeline, and change management plans.</li><li>Work closely with Finance functional leadership to streamline processes and enhance operational efficiency through technology.</li><li>Manage a team of analysts, developers, and vendor partners supporting Finance technology.</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li><li>Act as a trusted advisor to Finance leadership, translating business needs into technology solutions.</li><li>Communicate status, risks, and dependencies to executive stakeholders with clarity and transparency.</li></ul><p><br></p>
<p>Robert Half is seeking litigation paralegals to support attorneys through all stages of litigation.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Support attorneys throughout all phases of litigation, including pre-trial, trial, and post-trial activities</li><li>Manage discovery, conduct legal research, and coordinate document production and review</li><li>Draft motions, pleadings, and correspondence, and assist in preparing exhibits, witness files, and trial binders</li><li>Organize, track, and analyze case files and evidence for complex litigation matters</li><li>Assist with eDiscovery, case management, and compliance requirements</li></ul>
<p>Robert Half Marketing and Creative is looking for a Graphic Designer for a contract role with a client in the Vinings area. The Graphic Designer will be responsible for the development of creative assets including print and digital. This will include but not limited to corporate collateral design, brochures, catalogs, newsletters and signage. The graphic designer must have extensive experience with the Adobe Creative Suite including InDesign, Photoshop, Illustrator and Acrobat. Knowledge of print production us a huge plus. </p>
<p>Robert Half's HR Solutions team is partnered with a growing client seeking a Director of Human Resources. The HR Director leads the people function in a fast-paced, growth-oriented environment. This role requires a highly adaptable HR leader who can operate as a strategic business partner while remaining deeply hands-on across day-to-day HR operations. Leading a small HR team, the Director will build, evolve, and execute people strategies that support growth, scale, and employee experience. This position is well-suited for someone who thrives in ambiguity, moves quickly, and enjoys building new processes and continuously improving existing ones while keeping pace with the business. This role is Hybrid (4 days onsite / 1 day remote). <strong>M&A experience highly preferred </strong></p><p><br></p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and scale the HR function in a dynamic, high-growth environment</li><li>Partner with senior leadership while remaining actively involved in tactical execution</li><li>Maintain hands-on ownership of talent acquisition, including full-cycle recruiting and onboarding</li><li>Develop and support performance management, employee engagement, and retention initiatives</li><li>Advise leaders on employee relations, compliance, and risk management</li><li>Build, implement, and continuously improve HR processes, systems, and policies to support a growing organization</li><li>Identify opportunities to streamline workflows, enhance efficiency, and strengthen HR operations</li><li>Manage the HR budget and provide updates to senior leadership</li></ul>
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers.<br>• Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability.<br>• Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment.<br>• Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability.<br>• Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency.<br>• Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management.<br>• Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes.<br>• Participate in ongoing system assessments to identify areas for improvement and implement solutions.<br>• Act as a senior-level resource for troubleshooting and resolving complex system issues.<br>• Support the transition to a hybrid work setup after the initial onsite period.
<p>Robert Half HR Solutions is currently recruiting an experienced contract Senior HR Operations Generalist to provide day-to-day support for employees and help keep core HR processes running smoothly in Smyrna, Georgia. This Long-term Contract position (possibly contract to hire) combines employee-facing assistance with behind-the-scenes operational work, making it ideal for someone who is comfortable resolving questions related to payroll, benefits, onboarding, and HR systems. The role will partner closely with HR leadership and operations stakeholders while serving as a dependable resource for a workforce that includes a significant field-based employee population.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for employees who need assistance with HR-related matters, including payroll concerns, benefit updates, and system access issues.</p><p>• Manage essential HR administrative activities to support accurate employee records, timely processing, and a consistent employee experience.</p><p>• Coordinate onboarding tasks and related documentation to help new hires transition into the organization effectively.</p><p>• Work closely with the VP of Operations and the HR Director to address operational priorities and support workforce needs.</p><p>• Provide hands-on support to employees across both office and field environments, ensuring questions are resolved clearly and efficiently.</p><p>• Review and validate HR data with a high level of accuracy, using cross-referencing and analysis to support reporting requests and informed decision-making.</p><p>• Assist with benefit administration activities, including employee inquiries, enrollment changes, and general program support.</p><p>• Contribute to HR operational continuity by taking ownership of employee support activities while other team members focus on broader organizational initiatives.</p>
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Conyers, Georgia. In this role, you will provide essential support to our operations, ensuring smooth daily functions and excellent customer service. This position involves a variety of administrative tasks, including managing schedules, handling inquiries, and maintaining front desk operations.<br><br>Responsibilities:<br>• Coordinate travel arrangements and schedules for team members, ensuring accuracy and efficiency.<br>• Assist in candidate sourcing and recruitment tasks as required.<br>• Provide attentive support at the front desk during afternoon hours, including greeting visitors and managing inquiries.<br>• Answer and direct inbound calls promptly and courteously.<br>• Perform data entry tasks with a high level of accuracy.<br>• Maintain and organize administrative office records and documentation.<br>• Handle receptionist duties, ensuring the reception area remains welcoming and organized.<br>• Support various administrative functions as assigned to enhance operational efficiency.
We are looking for an experienced Director of Marketing to lead strategic initiatives that strengthen brand presence and accelerate business growth in Atlanta, Georgia. This role will shape multi-channel B2B marketing programs, guide digital performance efforts, and translate market insights into effective campaigns. The ideal candidate brings strong leadership, analytical thinking, and a track record of building measurable marketing strategies that expand awareness and generate demand.<br><br>Responsibilities:<br>• Develop and lead a comprehensive marketing roadmap that supports business objectives and increases market visibility.<br>• Oversee digital marketing initiatives across relevant channels, using performance data to improve reach, engagement, and conversion outcomes.<br>• Direct B2B marketing campaigns designed to attract target audiences, nurture prospects, and support revenue goals.<br>• Strengthen brand positioning by creating consistent messaging and ensuring alignment across all marketing activities.<br>• Use analytics tools, including Google Analytics, to evaluate campaign performance and provide actionable recommendations.<br>• Partner with cross-functional leaders to align marketing priorities with sales objectives, product direction, and broader company strategy.<br>• Manage campaign planning, budget allocation, and resource prioritization to maximize return on marketing investment.<br>• Monitor industry trends, competitor activity, and customer behavior to identify opportunities for growth and differentiation.
<p>Robert Half Marketing and Creative Atlanta is looking for a creative Art Director to be part of an in-house creative agency in Metro Atlanta. The Art Director will not only be assisting in managing a small team of creatives but will also be leading design and creative initiatives. The Art Director will get the opportunity to develop a mix of working including but not limited to print marketing collateral, environmental design and some digital design. We are looking for forward-thinking creatives to help deliver superior work for our client. The Art Director should have the ability to thrive in a fast-paced environment and wear multiple hats. The ideal candidate should also be very hands on and not afraid to roll up their sleeves when needed. </p>
<p><strong>Java Developer III</strong></p><p><strong>Based in Alpharetta, GA</strong></p><p><strong>12 month contract - Potential Extensions</strong></p><p><br></p><p>Responsibilities</p><ul><li>Design, build, and maintain Java/Spring Boot microservices handling audio, video, and image uploads</li><li>Integrate backend services with Azure OpenAI and Azure Speech for transcription, text‑to‑speech, and intelligent data extraction</li><li>Implement secure cloud‑based storage and retrieval using Azure Blob Storage</li><li>Optimize system performance, latency, and reliability for both real‑time and batch AI workflows</li><li>Collaborate with frontend teams on media capture, playback APIs, and workflows</li><li>Partner with cloud, security, and governance teams to ensure compliance, security, and data protection</li><li>Participate in end‑to‑end solution ownership from design through deployment and support</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Specialist to in Duluth, Georgia. In this Contract position, you will play a key role in managing the accounts receivable processes, including invoicing, payment reconciliation, collections, and reporting. This role requires strong organizational skills, a collaborative mindset, and the ability to maintain accuracy in financial records while ensuring compliance with company policies.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute accurate invoices and reminder notices in coordination with service, parts, and equipment sales teams.</p><p>• Review customer agreements to ensure proper billing and address any discrepancies promptly.</p><p>• Reconcile customer payments, including checks, wire transfers, and credit card transactions, while maintaining accurate records.</p><p>• Monitor accounts receivable aging, implement effective collection strategies, and escalate unresolved accounts when necessary.</p><p>• Generate and update accounts receivable aging reports, payment status updates, and collection progress for management.</p><p>• Respond to customer inquiries regarding billing, payments, and discrepancies, ensuring a high level of satisfaction.</p><p>• Collaborate with sales, finance, and customer service teams to resolve disputes and optimize processes.</p><p>• Maintain accurate documentation for invoices, payments, and communications while adhering to compliance standards.</p><p>• Assist with month-end and year-end close processes, audits, and preparation of required financial documentation.</p><p>• Support ad hoc projects and data governance efforts, including creating and maintaining customer master records.</p>
<p>Graphic Designer (Contract)</p><p>We are looking for a highly skilled Graphic Designer to join our creative team through the end of the year. This role is designed for a creative professional who thrives at the intersection of digital design, brand storytelling, and experiential activations.</p><p><br></p><p>The ideal candidate possesses a sophisticated visual eye and a portfolio that reflects modern, polished aesthetics. We value independent thinkers who take initiative and can deliver smart, thoughtful creative solutions with minimal guidance.</p><p><br></p><p>The Role</p><ul><li>Schedule: Part-time (20–30 hours per week).</li><li>Location: Onsite Tuesday through Thursday.</li><li>Duration: Through the end of the year. Could scale to full time and extend or convert</li></ul><p><br></p><p><br></p>
We are looking for a Graphic Designer to support ongoing creative initiatives through a Contract engagement based in Atlanta, Georgia. This hybrid opportunity is well suited for a design specialist who can translate ideas into high-quality visual materials for physical products and branded assets. The role calls for strong execution across multiple projects while maintaining visual consistency, accuracy, and high design standards.<br><br>Responsibilities:<br>• Develop original graphic concepts for apparel and other branded materials, ensuring each design aligns with project goals and visual guidelines.<br>• Produce and refine design layouts for metal-based concepts and related creative assets with close attention to detail.<br>• Adjust, scale, and edit vector artwork to meet production specifications across different formats and uses.<br>• Contribute to several active design assignments at once while organizing priorities and meeting established timelines.<br>• Partner with colleagues in a hybrid work setting to review feedback, revise creative work, and move projects forward efficiently.<br>• Maintain quality and consistency across deliverables by applying brand standards throughout the design process.
<p>Robert Half is seeking an experienced Georgia Trusts & Estates / Probate Attorney to support the development of Practical Guidance, an online legal research and drafting resource for practicing attorneys. This contract role involves drafting, editing, and annotating practical guidance content and forms related to Georgia trust and estate law</p><p><strong> </strong></p><p><strong>Pay Rate:</strong> $40-42/hour</p><p> <strong>Location:</strong> Home-based (Georgia)</p><p> <strong>Duration:</strong> 3 months</p><p> <strong>Schedule:</strong> Part-time, approximately <strong>5–15 hours per week</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft and annotate pleadings and other documents related to Georgia probate administration</li><li>Draft, review, and revise practical guidance articles focusing on Trusts & Estates topics</li><li>Create checklists, charts, and other step-by-step “how-to” guidance for practitioners</li><li>Revise and enhance existing documents with Georgia-specific legal guidance based on state law, local practice, and professional experience</li><li>Draft new content as needed to support Practical Guidance offerings</li></ul><p><strong> </strong></p><p><strong>Additional Information:</strong></p><ul><li><strong>Interview process includes an interview and a writing assessment</strong></li></ul><p>This role is ideal for an experienced Trusts & Estates attorney seeking flexible, part-time work while contributing practical, practice-ready content to a leading legal research platform.</p><p><br></p>
<p>Robert Half Marketing and Creative in Atlanta is looking for a Production Artist with 2+ years of production experience for an ongoing contract job with an agency in Midtown. This Production Artist must have very strong prepress skills, and must have in-store retail or visual merchandising experience and samples including: POP, signage, endcaps, hangtags and all other in-store visual merchandising samples. </p>
<p>We are looking for a part-time Marketing/Communications Coordinator for a two-week contract position with a commercial real estate company in Atlanta, Georgia. This role involves supporting marketing efforts, including creating and updating proposals, managing content, and coordinating marketing materials. Ideal for someone with strong design and organizational skills, this position offers an opportunity to work in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and revise marketing pitches and proposals using advanced graphic design skills.</p><p>• Edit and update marketing materials, including listings and promotional documents.</p><p>• Utilize Microsoft Excel and Word to complete various administrative tasks.</p><p>• Design and maintain marketing collateral using Adobe InDesign.</p><p>• Update and manage website content through WordPress as needed.</p><p>• Work independently to manage multiple tasks and priorities with minimal supervision.</p><p>• Ensure all marketing deliverables meet high standards of quality and accuracy.</p><p>• Collaborate with team members to align marketing efforts with organizational goals.</p>
<p>Our client is seeking a detail-oriented <strong>Contracts Administrator</strong> with demonstrated experience managing <strong>technology-related contracts</strong>. This role will support the full contract lifecycle, including drafting, reviewing, negotiating, tracking, and administering a wide range of agreements related to software, SaaS, licensing, IT services, cloud services, and vendor relationships.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review, draft, and administer technology contracts, including SaaS agreements, software license agreements, statements of work, NDAs, master service agreements, maintenance agreements, and vendor contracts.</li><li>Coordinate contract intake, redlining, approvals, execution, renewal tracking, and record retention.</li><li>Partner with legal, procurement, IT, security, finance, and business stakeholders to ensure contracts align with internal policies and business requirements.</li><li>Monitor contract terms and obligations, including key dates, renewal windows, termination rights, service levels, and compliance requirements.</li><li>Assist with negotiating contract provisions related to data privacy, information security, indemnification, limitation of liability, and intellectual property.</li><li>Maintain contract management systems and ensure contract documentation is accurate, complete, and up to date.</li><li>Support process improvements and help standardize templates, workflows, and reporting related to contract administration.</li><li>Identify potential contract risks and escalate issues to legal or leadership as appropriate.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and highly organized Legal Administrative Assistant to support attorneys and legal staff with daily administrative and clerical tasks. The ideal candidate is professional, proactive and capable of managing multiple priorities in a fast-paced legal environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to attorneys and legal team members</li><li>Prepare, revise, proofread and format legal documents and correspondence</li><li>Manage calendars, schedule meetings, court dates and client appointments</li><li>File legal documents with courts and agencies, including electronic filings when needed</li><li>Maintain and organize physical and electronic client files</li><li>Answer phones, screen calls and communicate professionally with clients, courts and outside counsel</li><li>Track deadlines and help ensure timely submission of legal documents</li><li>Coordinate travel arrangements, expense reports and other administrative tasks</li><li>Assist with billing, time entry, invoicing and matter management</li><li>Conduct basic legal and public records research as requested</li><li>Handle confidential information with discretion</li></ul><p><br></p>
We are looking for a Payroll Specialist to support a part-time contract assignment based in Atlanta, Georgia. This role is ideal for a payroll specialist who can manage biweekly payroll processing accurately for a small employee population that includes both salaried and hourly staff. The position is primarily remote and follows a limited monthly schedule, with work completed early in the week to meet payroll submission deadlines.<br><br>Responsibilities:<br>• Process biweekly payroll for approximately 73 employees, ensuring all earnings, deductions, and adjustments are entered accurately and on time.<br>• Administer payroll for a workforce that includes a mix of salaried and hourly team members while applying appropriate pay rules.<br>• Use ADP Workforce Now to review payroll data, validate records, and finalize payroll submissions within required deadlines.<br>• Coordinate work across a flexible Monday-to-Tuesday window twice per month, making sure payroll is submitted before the Tuesday cutoff.<br>• Verify time, pay, and employee information to reduce errors and address discrepancies before each payroll run.<br>• Support full-cycle payroll activities, including routine updates, payroll balancing, and record maintenance.<br>• Maintain compliance with multi-state payroll requirements and follow established payroll procedures for accurate processing.
We are looking for an experienced Project Manager with expertise in Mergers & Acquisitions (M&A) to join our team on a long-term contract basis in Alpharetta, Georgia. In this role, you will oversee complex financial projects, ensuring seamless execution and alignment with organizational goals. This position offers an exciting opportunity to contribute to high-impact initiatives within the asset management industry.<br><br>Responsibilities:<br>• Lead and manage M&A projects, ensuring smooth transitions and successful integration of acquired entities.<br>• Oversee the consolidation and reporting of balance sheets, ensuring accuracy and compliance.<br>• Conduct comprehensive due diligence to assess risks and opportunities in potential acquisitions.<br>• Collaborate with cross-functional teams to develop and implement strategic plans for mergers and acquisitions.<br>• Utilize Sage Intacct and Microsoft Excel to analyze financial data and prepare detailed reports.<br>• Monitor project timelines, budgets, and deliverables to ensure objectives are met.<br>• Drive process improvements and efficiencies in financial reporting during mergers.<br>• Provide regular updates and insights to stakeholders on project progress and outcomes.<br>• Identify and mitigate risks throughout the acquisition process.<br>• Ensure compliance with industry regulations and company policies during all phases of M&A projects.
We are looking for a Marketing Automation Manager to lead the strategy and execution of scalable, data-driven campaign programs in Alpharetta, Georgia. This role combines technical platform expertise with a strong understanding of customer journeys, lead management, and performance analysis to improve marketing effectiveness. You will work across marketing, sales operations, content, and analytics to build efficient automation processes and turn campaign data into meaningful business insights.<br><br>Responsibilities:<br>• Lead the development and ongoing refinement of automated campaigns, nurture streams, trigger programs, and lifecycle workflows within Marketo.<br>• Manage connections between Marketo, NetSuite, and other business platforms using tools such as Dell Boomi, LaunchPoint, and Zapier to support reliable data flow.<br>• Establish standards for audience segmentation, tailored messaging, dynamic content, testing approaches, email deliverability, and regulatory compliance.<br>• Track campaign and funnel performance, interpret results, and recommend improvements that strengthen engagement and conversion outcomes.<br>• Partner with content, creative, analytics, and broader marketing teams to align program execution with messaging strategy and business goals.<br>• Oversee database quality by maintaining clean records, standardizing fields, reducing duplicates, and monitoring overall system health.<br>• Create and maintain documentation, including process guides, workflow instructions, and operating procedures for marketing automation activities.<br>• Keep current with platform enhancements and emerging marketing automation practices to identify opportunities for continuous improvement.<br>• Provide direction and support to less experienced team members involved in marketing operations or campaign automation work.
<p>We are looking for an experienced Product Architect who will be responsible for the operational ownership and continuous improvement of enterprise Pricing and Promotions solutions. This includes contributing to product roadmap planning, driving innovation initiatives, writing and refining user stories, guiding solution design and development, supporting deployment activities, and assisting with ongoing user support and value optimization efforts.</p><p>The Product Architect works within an agile delivery environment alongside internal team members and external partners, collaborating closely with cross-functional product, business, and technology teams across multiple regions.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide functional and technical expertise related to enterprise Pricing and Promotions platforms to business and technology stakeholders.</li><li>Participate in pricing and rebate initiatives from concept through implementation and value realization, partnering with vendors, implementation teams, and internal stakeholders.</li><li>Execute backlog items as prioritized by leadership, including features, user stories, incidents, change requests, and value optimization initiatives.</li><li>Develop user stories, cost estimates, solution designs, training materials, and system documentation.</li><li>Support development, configuration, testing, deployment, and post-go-live activities.</li><li>Assist with change management, support tickets, automated test case development, and ongoing product enhancements.</li><li>Collaborate with other product and technology teams based on evolving priorities.</li><li>Follow Agile and SDLC practices to ensure consistent and transparent execution across product areas.</li><li>Ensure solutions comply with enterprise architecture standards, security requirements, and modern data/analytics practices.</li><li>Track product performance and support value realization efforts.</li><li>Ensure product-related SLAs and operational metrics are achieved.</li><li>Work closely with cross-functional teams to deliver scalable, maintainable Pricing & Promotions solutions.</li></ul>
<p><u>Network Engineer (NOC )</u></p><p><br></p><p>We are seeking a Network Engineer with strong Network Operations Center (NOC) experience to support and maintain network environments across multiple client infrastructures. This role focuses on monitoring network health, responding to alerts, troubleshooting outages, and ensuring stable and secure connectivity across distributed networks.</p><p>The ideal candidate has experience working in a managed services or multi-client environment, supporting network infrastructure through monitoring platforms and escalation workflows. This role requires someone who is comfortable responding to alerts, diagnosing network incidents, and maintaining uptime across complex environments.</p><p><br></p><p><u>Key Responsibilities</u></p><p><br></p><ul><li>Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance.</li><li>Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events.</li><li>Troubleshoot outages and escalate or resolve issues impacting network services.</li><li>Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions.</li><li>Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.</li><li>Support network environments across multiple client infrastructures and distributed locations.</li><li>Assist with network upgrades, configuration updates, and infrastructure improvements.</li><li>Assist with implementation and maintenance of network security practices and firewall configurations.</li><li>Support multiple firewall platforms and maintain network segmentation and access control policies.</li><li>Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps.</li><li>Provide technical updates and reporting during operational incidents or troubleshooting activities.</li><li>Follow best practices for operational documentation and escalation procedures within the NOC environment.</li><li>Work closely with engineering teams and internal stakeholders to resolve network issues and improve infrastructure reliability.</li><li>Provide technical support and guidance to internal teams and client stakeholders when network incidents occur.</li><li>Stay current on networking technologies, monitoring tools, and operational best practices related to network infrastructure and security.</li></ul><p><br></p><p><br></p>
We are looking for a dynamic and results-driven Director of Growth to lead client success and retention initiatives in Alpharetta, Georgia. This role requires a strategic thinker who can drive measurable outcomes, foster long-term relationships, and identify opportunities for account growth. As a key leader within the organization, you will collaborate across departments and help define the client success model to support the company’s growth.<br><br>Responsibilities:<br>• Manage the full client journey from onboarding through long-term engagement, ensuring a seamless and impactful experience.<br>• Drive measurable results for new clients within their first 90 days and oversee the tracking of those outcomes.<br>• Maintain a high client retention rate by proactively managing relationships and addressing needs before issues arise.<br>• Lead the client onboarding process, ensuring every launch is executed to the highest standard.<br>• Ensure inbound inquiries are promptly addressed with minimal missed calls to uphold exceptional client service.<br>• Identify opportunities for upselling and account expansion, guiding clients toward advanced levels of support.<br>• Collaborate on building systems to proactively drive client growth and account development.<br>• Partner with the coaching division to facilitate smooth transitions for clients advancing their service levels.<br>• Provide leadership and mentorship to the team, fostering growth and setting clear performance standards.<br>• Work with the President to refine the client success strategy, ensuring alignment with the company’s growth objectives.
We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers.<br><br>Responsibilities:<br>• Deliver high-quality customer service and technical support for a range of medical device products and services.<br>• Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies.<br>• Document all customer interactions, keeping detailed and accurate records of actions taken.<br>• Educate customers on the features and benefits of medical device products and services to ensure optimal use.<br>• Proactively retain customers by resolving concerns and providing superior service.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize Salesforce and other tools to manage customer data and streamline support processes.<br>• Work independently while contributing to a dynamic, team-oriented environment.<br>• Adapt quickly to a wide range of technical and non-technical issues to provide effective solutions.