3 results for Field Help Desk in Fremont, CA

Help Desk Analyst

Stockton, CA
onsite
Contract / Temporary to Hire
29.6875 - 34.375 USD / Hourly
We are looking for a Help Desk Analyst to join our team in Stockton, California, as part of a Contract to permanent position within the aerospace industry. In this role, you will be responsible for providing technical support to end users across multiple environments, ensuring smooth system functionality and resolving issues promptly. This position offers an exciting opportunity to work closely with IT leadership and collaborate on delivering exceptional support services. Responsibilities: • Address and resolve help desk tickets efficiently to minimize downtime for users. • Provide technical support for Windows 10/11 operating systems and Microsoft 365 applications. • Assist remote users with VPN access and troubleshooting to ensure seamless connectivity. • Manage user accounts and perform basic networking tasks to maintain system reliability. • Collaborate with IT leadership and team members to ensure timely resolution of technical issues. • Deliver detail-oriented and customer-focused support to enhance user satisfaction. • Document resolutions and maintain accurate records of help desk activities. • Identify recurring issues and propose solutions to improve system performance. • Stay updated on emerging technologies to continuously enhance support capabilities.
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Redwood City, CA
remote
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Redwood Shores, California. In this role, you will provide essential technical support for a global workforce, ensuring smooth IT operations and excellent user experiences across various platforms and devices. This position offers an exciting opportunity to work with cutting-edge technologies in a dynamic environment. Responsibilities: • Facilitate IT onboarding and offboarding processes for employees and contractors, including identity lifecycle management within Okta. • Provide remote technical support through Slack, Zoom, and other communication tools, addressing hardware and software issues for Windows, Mac, Linux, and ChromeOS. • Administer and troubleshoot SaaS tools such as Okta, Google Workspace, Slack, Zoom, and the Atlassian Suite, ensuring optimal functionality and user access. • Respond to service desk tickets and resolve technical issues, including password resets, account lockouts, and system access requests. • Implement and maintain least-privilege access controls, ensuring compliance with organizational IT policies. • Create and maintain detailed documentation, including technical guides and runbooks, to support IT operations and enable knowledge sharing. • Train end-users on new technologies and provide guidance on best practices for utilizing IT tools and systems. • Manage endpoint security and asset management tools, ensuring devices are secure and properly configured. • Collaborate with IT staff to process and triage support tickets, ensuring timely resolution of user inquiries. • Build and update a knowledge base to streamline IT processes and improve problem-solving efficiency.
2026-04-08T00:00:00Z

Senior Desktop Support

San Francisco, CA
onsite
Temporary
45 - 55 USD / Hourly
Our client is seeking an experienced IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations and serve as a senior escalation point for complex technical issues. This role is well-suited for a hands-on engineer who can quickly step in, support a distributed workforce, and help stabilize and improve IT support processes. Responsibilities<ul><li>Act as a Level 3 escalation resource for advanced end-user support issues across macOS, Windows, and SaaS platforms</li><li>Provide guidance and knowledge sharing to IT support staff to ensure timely and effective issue resolution</li><li>Manage endpoint provisioning, configuration, patching, and compliance using MDM tools such as Intune, Kandji, and Automox</li><li>Administer and support core SaaS applications including Microsoft 365, Okta, Slack, Atlassian, and Zoom</li><li>Support and maintain foundational IT services such as DNS, DHCP, VoIP systems, and conference room A/V technology</li><li>Partner with internal teams to support ongoing initiatives, system changes, and user needs</li><li>Create and maintain technical documentation and end-user guides</li><li>Identify opportunities to streamline processes and reduce manual effort through automation where appropriate</li></ul>
2026-03-23T00:00:00Z